| “This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA ID Number: 10135147
Manufacturer Communication Number: 29400-01
Summary
29400 01 – Special Coverage. On certain vehicles that are equipped with a diesel engine (RPO LML/LGH/LUZ), a malfunction-indicator light (MIL) may illuminate due to an offset in the temperature sensor in the diesel-emission-reduction fluid (DEF) tank reservoir or increased DEF tank-heater resistance. Dealers are to replace the DEF tank reservoir. The repairs will be made at no charge to the customer.
Condition
On certain 2013-2015 model year Chevrolet Express, Chevrolet Silverado HD, GMC Savana, GMC Sierra HD, and 2014-2015 model year Chevrolet Cruze vehicles that are equipped with a diesel engine (RPO LML/LGH/LUZ), a malfunction-indicator light (MIL) may illuminate due to an offset in the temperature sensor in the diesel-emission-reduction fluid (DEF) tank reservoir or increased DEF tank heater resistance.
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after November 17, 2016, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to November 17, 2016, must be submitted to the Service Contract provider.
Correction
Dealers are to replace the DEF tank reservoir. The repairs will be made at no charge to the customer.
Parts
| Quantity | Part Name | Part No. |
| 1 | Emission Reduction Fluid Tank Reservoir Kit | 23379348  |
| 1 | Emission Reduction Fluid Tank Reservoir Kit | 23379347 |
| 1 | Emission Reduction Fluid Tank Reservoir Kit | 23377881 |
| 2 (All Models) | Diesel Exhaust Fluid (US) | 19286292 |
| Diesel Exhaust Fluid (CA) | 88865752 | |
| 1 (Express / Savana, Silverado / Sierra HD) | Diesel Exhaust Fluid (US) | 19286291 |
| Diesel Exhaust Fluid (CA) | 88865751 |
Service Procedure
Verify that the emission reduction fluid tank reservoir requires replacement. Refer to the appropriate diagnostic information in SI.
If the emission reduction fluid tank reservoir does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage.
If the emission reduction fluid tank reservoir requires replacement, replace the emission reduction fluid tank reservoir. Refer to Emission Reduction Fluid Tank Reservoir Replacement in SI.
14 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| CHEVROLET | CRUZE | 2014-2015 |
| CHEVROLET | EXPRESS | 2013-2015 |
| CHEVROLET | SILVERADO 1500 | 2014 |
| CHEVROLET | SILVERADO 2500 | 2015 |
| CHEVROLET | SILVERADO 3500 | 2013 |
| GMC | SAVANA | 2013-2015 |
| GMC | SIERRA DENALI | 2013-2015 |
1 Associated Document
Manufacturer Communications
Special Coverage Adjustment
29400
Release Date: November 2017
Revision: 01
https://www.nhtsa.gov/recalls?nhtsaId=10135147
MC-10135147-9999.pdf 266.787KB
Loading...
Reload document 
Open in new tab
NHTSA ID Number: 10126332
Manufacturer Communication Number: GCUS-9-3140
Summary
29400 Special Coverage. Certain vehicles that are equipped with a diesel engine (RPO LML/LGH/LUZ), a malfunction-indicator light (MIL) may illuminate due to an offset in the temperature sensor in the diesel-emission-reduction fluid (DEF) tank reservoir or increased DEF tank-heater resistance. Dealers are to replace the DEF tank reservoir. The repairs will be made at no charge to the customer.
1 Associated Document
Manufacturer Communications
Special Coverage Adjustment
29400
Release Date: November 2016
Revision: 00
https://www.nhtsa.gov/recalls?nhtsaId=10126332
MC-10126332-9999.pdf 266.938KB
Loading...
| “This site contains affiliate links for which OEMDTC may be compensated” |
- Mixture of 32.5 percent high purity synthetic urea and 67.5 percent deionized water
- Helps convert nitrogen oxide into harmless nitrogen gas and water vapor for cleaner emissions
- Improves fuel economy by up to 5 percent
- Inject the fluid into your exhaust stream with a specialized dosing module
- Stable, colorless, odorless, and meets ISO standards 22241 for purity and composition
- Prime Guard DEF is a safe, environmentally friendly solution for Selective Catalytic Reduction
- Blue Def DEF002-2PK Diesel Exhaust Fluid, 2.5 Gallon, 2 Pack
- Meets GM Original Equipment specifications to be approved for use in GM vehicles as well as in non-GM diesel vehicles that have an SCR (Selective Catalytic Reduction) system to meet regulated NOx emissions (Based on EPA certification testing. Your actual emissions will vary based on several factors including temperature, terrain, and driving conditions).
- High quality formula is made from high purity urea and deionized water.
- Meets API regulations and ISO 22241 standard for purity and concentration
- Nozzles sold separately
- ENGINEERED: For use in Selective Catalytic Reduction (SCR) systems on diesel engines
- EFFICIENCY: BlueDEF diesel exhaust fluid is key to helping improve fuel economy by up to five percent
- PROTECTION: Diesel exhaust fluid is non-toxic and safe to handle
- QUALITY: Stable, colorless and odorless, and also meets ISO Standards 22241 for purity and composition
- EFFORTLESS: Easily Inject the fluid into your exhaust stream with a specialized dosing module
- [𝗙𝗜𝗧𝗦] - Compatible with a range of BMW diesel model vehicles that use OE specification part # 83190441139 fluid. Compatible with select BMW 1, BMW 2, BMW 3, BMW 4, and BMW 5 models (see exact model code list below.)
- [𝗟𝗘𝗔𝗞-𝗙𝗥𝗘𝗘] - Each bottle is topped with a special cap and neck sheath designed for screw-in use on the DEF fill port of BMW and other vehicles, meaning leak-free and mess-free filling on vehicles with screw-in style DEF fill ports.
- [𝗢𝗘𝗠-𝗤𝗨𝗔𝗟𝗜𝗧𝗬] - Original Equipment Diesel Exhaust Fluid (DEF) 83190441139 made in Germany by AdBlue. This This SCR diesel exhaust NOx-reducing aqueous urea solution complies to ISO specification ISO 22241-1.
- [𝗖𝗢𝗡𝗩𝗘𝗡𝗜𝗘𝗡𝗧] - Half-gallon/ 64oz (1.89-liter) size bottle provides ample fluid for regular replacement.
- [𝗢𝗘-𝗥𝗘𝗙𝗘𝗥𝗘𝗡𝗖𝗘] - Meets OE Specifications. Compatible with BMW Group 83190441139, Land Rover LR072258, Jaguar T4N 12112, Mercedes-Benz A 000 583 0107, VW / Audi G 052 910 A2, Mazda 0000-AD-002, Peugeot / Citroen 1611328380.
- Meets GM Original Equipment specifications to be approved for use in GM vehicles as well as in non-GM diesel vehicles that have an SCR (Selective Catalytic Reduction) system to meet regulated NOx emissions
- High quality formula is made from high purity urea and deionized water. It contains no chemical additives or other components that could cause SCR system failure
- Includes vented nozzle(s) that make pouring easy by helping to prevent glugging
- Has 1 complimentary nozzle. Extra nozzles sold separately
Last update on 2024-04-03 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
Special Coverage Adjustment
29400 Diesel Emission Fluid Tank Reservoir
Copyright 2017 General Motors. All Rights Reserved. Page 1 of 3
Reference Number: N16202940 Release Date: November 2017
Revision: 01
Revision Description: This bulletin has been revised to add an add condition for Emission Reduction Fluid Tank Drain & Fill (Silverado/Sierra) to the Warranty Information section. Please discard all copies of bulletin 29400. Make Chevrolet Chevrolet Cruze Express Model Model Year From To
2014 2015
2013 2015 RPO LUZ LGH Description 2.0L Diesel Engine 6.6L Diesel Engine Chevrolet GMC GMC Silverado HD Savana Sierra HD 2013
2013
2013 2015
2015
2015 LML LGH LML 6.6L Diesel Engine 6.6L Diesel Engine 6.6L Diesel Engine Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition On certain 2013-2015 model year Chevrolet Express, Chevrolet Silverado HD, GMC Savana, GMC Sierra HD, and 2014-2015 model year Chevrolet Cruze vehicles that are equipped with a diesel engine (RPO LML/LGH/LUZ), a malfunction-indicator light (MIL) may illuminate due to an offset in the temperature sensor in the diesel-emission-reduction fluid (DEF) tank reservoir or increased DEF tank- heater resistance. Special Coverage Adjustment Correction This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after November 17, 2016, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to November 17, 2016, must be submitted to the Service Contract provider.
Dealers are to replace the DEF tank reservoir. The repairs will be made at no charge to the customer.
Parts
Quantity
1
1
1
2 (All Models) 1 (Express/Savana, Silverado/Sierra HD)
Part Name
Emission Reduction Fluid Tank Reservoir Kit Emission Reduction Fluid Tank Reservoir Kit Emission Reduction Fluid Tank Reservoir Kit Diesel Exhaust Fluid Diesel Exhaust Fluid
Part No.
23379348
23379347
23377881
19286292 (US)
88865752 (CA)
19286291 (US)
88865751 (CA) Note: Use the vehicle identification number (VIN) and the GM Electronic Parts Catalog (EPC) to determine which emission reduction fluid tank reservoir kit to order.
Warranty Information Labor Operation 9900350
9900351 9900352 9900353 Description
Diagnostic Time Only – No Repair Required
Emission Reduction Fluid Tank Reservoir Replacement: Cruze
Express/Savana and 2013-2014 Silverado/Sierra HD 2015 Silverado/Sierra HD
Add: Emission Reduction Fluid Tank Drain & Fill (Silverado/Sierra) Add: Diagnosis Time: You may claim up to the allowable hours depending on actual time to perform electrical diagnosis
Customer Reimbursement Approved
– For USA and Canada dealers only
– For Export dealers only
Customer Reimbursement Denied – For USA dealers only Labor Time 0.1-0.3 0.6
2.2
1.5
0.4
0.3 N/A 0.2
N/A Trans. Type ZREG ZREG ZREG ZREG Net Item N/A N/A * ** Special Coverage Adjustment
29400 Diesel Emission Fluid Tank Reservoir * For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the customer in Net/Reimbursement.
** Submit $10.00 administrative allowance in Net/Admin Allowance.
Service Procedure
Verify that the emission reduction fluid tank reservoir requires replacement. Refer to the appropriate diagnostic information in SI.
• If the emission reduction fluid tank reservoir does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage.
• If the emission reduction fluid tank reservoir requires replacement, replace the emission reduction fluid tank reservoir. Refer to Emission Reduction Fluid Tank Reservoir Replacement in SI.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.
Customer Notification
General Motors will notify customers of this special coverage on their vehicle (see copy of typical customer letter included with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by December 31, 2017. See General Motors Service Policies and Procedures Manual, Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details. GM bulletins are intended for use by professional technicians, NOT a “do-it-yourselfer”. They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Page 2 of 3 Special Coverage Adjustment
29400 Diesel Emission Fluid Tank Reservoir November 2016
This notice applies to your vehicle, VIN: _
Dear General Motors Customer: As the owner of a 2013-2015 model year Chevrolet Express, Chevrolet Silverado HD, GMC Savana, GMC Sierra HD, or 2014-2015 model year Chevrolet Cruze vehicle, your satisfaction with our product is very important to us.
This letter is intended to make you aware that certain 2013-2015 model year Chevrolet Express, Chevrolet Silverado HD, GMC Savana, GMC Sierra HD, and 2014-2015 model year Chevrolet Cruze vehicles that are equipped with a diesel engine, a malfunction-indicator light (MIL) may illuminate due to an offset in the temperature sensor in the diesel- emission-reduction fluid (DEF) tank reservoir or increased DEF tank-heater resistance.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2013-2015 model year Chevrolet Express, Chevrolet Silverado HD, GMC Savana, GMC Sierra HD, or 2014-2015 model year Chevrolet Cruze vehicle within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by December 31, 2017, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
Division Number Text Telephones (TTY) Chevrolet 1-800-222-1020 1-800-833-2438
GMC 1-800-462-8782 1-800-889-2438
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994
We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products. Terry M. Inch Executive Director
Global Connected Customer Experience Enclosure 29400 Page 3 of 3 GLOBAL SAFETY FIELD INVESTIGATIONS DCS4613
URGENT – DISTRIBUTE IMMEDIATELY Date: November 8, 2017
Subject: 29400-01 – Special Coverage
Diesel Emission Fluid Tank Reservoir Revised Warranty Information section
Models: 2014-2015 Chevrolet Cruze
Equipped with 2.0L Diesel Engine (RPO LUZ) 2013-2015 Chevrolet Express
2013-2015 Chevrolet Silverado HD 2013-2015 GMC Savana
2013-2015 GMC Sierra HD
Equipped with 6.6L Diesel Engine (RPO LML/LGH/LUZ) To: All Chevrolet and GMC Dealers This bulletin has been revised to add an add condition for Emission Reduction Fluid Tank Drain & Fill (Silverado/Sierra) to the Warranty Information section. Please discard all copies of bulletin 29400. END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
SEOCONTENT-END
Just dropped my 2016 2500HD in for this issue. 42,863 miles. Should this be covered under warranty? If so which warranty?
How is this failure being addressed? My 2015 duramax is in the shop dueto this condition. Parts are on b/order. Womderful
So this Special Coverage Warranty applies to 2013-2015 Duramaxes but not 2016 even though it’s the same exact defect, same part and same procedure to repair. This is so absurd. I escalated it with Chevy Customer Assistance and it got shot down. Now I’m writing to Chevy in Detroit.
Bad bad bad. I bought two brand new Duramaxes, one in 2006 and the other in 2016. If I don’t get some concession, they will be my last GM vehicles.
Does this cover the 2016 model year as well of it was purchased in December of 2015?
I just turned my car in to a Chevy dealership because of a DEF poor quality. They said it was a sensor issue and the warranty was only 50k miles. So I’m getting charged for just the sensor. Does the above letter apply to my issue?
Depends on what sensor went bad.
My 2015 duramax had this issue and parts where replaced. Now it’s having the same issue as before I’m a die hard Chevy person but I shouldn’t have to put my hard earned money into this issue seeing it was repaired and is happening again
How do I get a copy of this letter?
You should of gotten one in the mail.
Question: 2014 ChevCruze Diesel DTC P20B9 & P21DD related issue to heater 1 in DEF reservoir. Does the whole DEF tank need replacement? Could just the Heater assembly/part# 23377881 be replaced? Dealership requesting part# 23467368.
Product: 22787284. I have never received any recall notices regarding this matter. I am @ 121333 miles. Now I have to pay for repair???
I would check with the dealer, maybe your vehicle is covered.
I had the code on my 2014 Cruze diesel p21dd in June when I brought it to the dealer for the recall. Also had them replace the timing belt being the car was over 100000 miles. Why wasn’t the day heater replaced if they knew about this since Dec. Of 2016. Now I have 123000 miles on the car and don’t qualify.
Maybe the parts were not available? You would have to ask the dealer…
On this warranty issues are they supposed to replace the reservoir tank. It reads that they did on my ticket but the tank has not been changed out on special policy 29 400