||Some 2013-2014 model year Buick Encore and Chevrolet Trax vehicles, operating in cold weather conditions of -18 degrees Celsius or less, may experience ice forming in the charge air cooler and/or closed crankcase ventilation components under certain driving conditions. The formation of ice in these components could cause the customer to experience one or more of the following conditions: malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P0299, P0236, P2227, or P00C7, oil odour, smoke from the tailpipe, loss of power, or hesitation; stalling may also occur if the charge air cooler becomes blocked with ice.
|Special Coverage Adjustment
||This special coverage covers the condition described above for a period of 6 years or 160,000 km, whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after August 30, 2017, are covered by this special coverage and must be submitted using the labour operation codes provided with this bulletin. Claims with repair orders prior to August 30, 2017, must be submitted to the Service Contract provider.
Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are eligible for reimbursement of their reasonable and customary expenses in accordance with the procedures specified below. The conditional right to reimbursement is provided by GM solely in the interest of customer satisfaction and is personal to Customers. Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.