Service Update 18296 – Tie Rod Jam Nut Has Inaccurate Torque From Assembly Plant – 2019 Chevrolet Equinox

Service Update
18296Tie Rod Jam Nut Has Inaccurate Torque From Assembly Plant

Reference Number: N182185440 Release Date: September 2018
Revision: 00


Attention: This service update includes vehicles in dealer inventory and customer vehicles that return to the dealership for any reason. This bulletin will expire at the end of the involved vehicle’s New Vehicle Limited Warranty period.


Make Model Model Year RPO Description
From To
Chevrolet Equinox 2019 2019

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.

Condition Left front tie rod jam nut may be below torque specification, (75 +/- 15 Nm). Because the jam nut may be below torque spec, it could loosen and result in wheel alignment (toe) changing while driving. Drivers may notice a squeak noise when turning or hitting bumps, a loose feeling in the steering, or shaking in the steering wheel on bumps. In extreme cases the tie rod end could become disconnected, resulting in a loss of steering control.
Correction Perform toe adjustment and secure all fasteners to correct torque.



No parts are needed for this repair.


Warranty Information 

Labor Operation Description Labor Time Trans. Type Net Item
9104104 Perform Front Toe/Steering Wheel Angle alignment and tighten tie rod jam nut 0.7 ZFAT N/A


Service Procedure

Note: The inner tie rod nut on both sides must be torqued to 75 N-m (55 lb-ft) to close out this field action, even if no alignment adjustments are made.

Adjust the front toe/steering wheel angle. Refer to Wheel Alignment – Steering Wheel Angle and/or Front Toe Adjustment in SI.


Dealer Responsibility

Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your facility for service in the future, and the vehicle is still covered under the New Vehicle Limited Warranty, you must take the steps necessary to be sure the service update correction has been made before selling or releasing the vehicle.

All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this bulletin must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.

All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.


September 2018

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