Product Safety Recall N182206630 Airbag Inflator Rupture – 2010-2011 Chevrolet Malibu

NHTSA Campaign Number: 19V019
Manufacturer General Motors LLC
Components AIR BAGS
Potential Number of Units Affected 1,145

 

Driver’s Frontal Air Bag Inflator May Explode

If the inflator explodes, sharp metal fragments may strike the driver or other occupants resulting in serious injury or death.

 

Summary

General Motors LLC (GM) is recalling certain 2010-2011 Chevrolet Malibu vehicles. In the event of a crash necessitating deployment of the driver frontal air bag, the air bag inflator may explode due to being overpressurized.

 

Remedy

GM has notified owners, and dealers will replace the front driver air bag module, free of charge. Interim notices informing owners of the safety risk were mailed February 8, 2019. Owners will receive a second notice when the remedy becomes available, which is expected to be in late March 2019. Owners may contact GM customer service at 1-800-522-9559. GM’s number for this recall is N182206630.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall


Product Safety Recall
N182206630 Airbag Inflator Rupture

Release Date: February 2019 Revision: 00

 

Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

Dealers were notified of this upcoming safety recall on December 21, 2018. This bulletin contains the remedy for the airbag modules that are currently available. Dealers will be advised when the remaining vehicles are eligible for replacement. Until the remaining vehicles are eligible for the airbag modules replacement, the IVH screen in GWM will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs for those vehicles.

All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.

 

Make Model Model Year RPO Description
From To
Chevrolet Malibu 2010 2011

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system.  This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.   

Condition General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2010 – 2011 model year Chevrolet Malibu vehicles.  These vehicles were equipped with an ARC front-driver airbag inflator that could over pressurize during airbag deployment and rupture. If the front-driver airbag inflator ruptures during deployment, the airbag may not fully inflate, and the release of high-pressured gas may propel pieces of the inflator and airbag module into the occupant compartment, causing or increasing the risk of injury to occupant(s) in a crash.
Correction Dealers will replace the front-driver airbag module.

 

Parts

Quantity Part Name Part No.
1 AirbagSteering Wheel 20963720
1 AirbagSteering Wheel 20963722

Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which airbag assembly to order as they are color parts. These parts should not be ordered as shelf stock.

Reminder: Parts may be removed from Retail Inventory Management (RIM).  Dealers should review the affected parts to confirm RIM managed status.  Parts may have quantity limiters in effect.

 

Warranty Information

Labor Operation Description Labor Time Trans. Type Net Item
9103137 Replace Steering Wheel Airbag Module 0.4 ZFAT *

* US and Canada Dealers Only – Involved vehicle owners are eligible for courtesy transportation per customer request while parts are unavailable and up until their vehicle is repaired. If courtesy transportation is required, add the actual cost in the appropriate Net Item field when submitting the repair transaction.

 

Service Procedure

Note: Do not discard or destroy the box containing the new steering wheel airbag, it will be needed to return the used inflator. Refer to the instructions at the end of this bulletin for return instructions.

  1. Replace the steering wheel airbag module. Refer to Airbag Steering Wheel Module Replacement in SI.
  2. Package and return the used steering wheel airbag module. Refer to the instructions below.

 

Used Airbag Return Instructions – US Only

All airbag modules replaced for this engineering study must be immediately returned to the GM Warranty Parts Center.  Under no circumstances should a used airbag be deployed or otherwise tampered with prior to shipment.

  • Check the box that the new airbag was shipped in for damage and confirm that it still contains the required shipping inserts. If the box is in acceptable condition, place the used airbag in the “cradle” of the box insert.  A copy of the job card must also be included in the box.  The job card number, repair date, repair mileage and full 17-character VIN must be clearly visible on the job card.  Also make sure that the serial numbers of the new airbag and the used airbag are recorded on the job card.
  • DO NOT include any other parts or hardware in the box other than the un-deployed airbag and job card copy. Close the top box flap and seal with packing tape.  Be sure that all required hazardous material markings and/or labels are still visible and that all non-needed labels are covered or removed.  Hazardous materials should only be shipped to the Warranty Part Center using Central Transport.
  • There will be a Part Return Request available through the Global Warranty Management system and follow the instructions in WPC Technical Service Bulletin #99-00-89-019P. Be sure to comply with all hazardous part shipping requirements described in the bulletin.  Dealers may also refer to Title 49 of the Code of Federal Regulations, Parts 171 to 180, when shipping any hazardous material.
Hazard Code Freight Code B/L
Shipping Description
Hazard Label Box Marking Shipping Name
A 805 UN3268, Safety Devices, 9, ERG# 171 Miscellaneous UN3268 Safety Devices

In the event that the original box can’t be reused, dealers will need to acquire proper packaging from available online sources.

 

Used Airbag Return Instructions – Canada Only

See Canada only packaging and return shipping instructions at the end of the bulletin.

 

Used Airbag Return Instructions – Export Only

All airbag modules replaced for this engineering study must be immediately returned to the GM Regional Warranty Parts Center at the following location:

Attention: Omran InamAlla
Customer Care & Aftersales Department
General Motors Africa & Middle East
Dubai World Trade Center
Sheikh Rashid Tower – Floor No. 31
Dubai, United Arab Emirates
Contact # +971 4 3143305

Under no circumstances should a used airbag be deployed or otherwise tampered with prior to shipment.

 

Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair.  A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.  If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.  To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible.  In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

 

Dealer Responsibility – All

All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles.  Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.

All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin.  Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer.  Arrangements are to be made to make the required correction according to the instructions contained in this bulletin.  A copy of the customer letter is provided in this bulletin for your use in contacting customers.  Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

 

Dealer Reports

For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers.  The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records.  The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries.  Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.

 

Courtesy Transportation – For USA & Canada

If component parts are not available to repair a customer’s vehicle and the customer requests alternate transportation, the dealer may provide a rental vehicle to the customer free of charge until component parts are available to repair the customer’s vehicle.  Standard courtesy transportation is also available while a customer’s vehicle is being serviced.  Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines on rental vehicle coverage.

 

Customer Notification

USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).

Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.  For owners outside these areas, dealers should notify customers using the attached sample letter.


IMPORTANT SAFETY RECALL

February 2019

This notice applies to your vehicle, VIN: _____________________________________

Dear General Motors Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2010-2011 model year Chevrolet Malibu vehicles.  As a result, GM is conducting a safety recall.  We apologize for this inconvenience.  However, we are concerned about your safety and continued satisfaction with our products.

I M P O R T A N T
  • Your vehicle is involved in GM safety recall N182206630.
  • Schedule an appointment with your GM dealer.
  • This service will be performed for you at no charge.

 

Why is your vehicle being recalled? Your vehicle is equipped with an ARC front-driver airbag inflator that could over pressurize during airbag deployment and rupture. If the front-driver airbag inflator ruptures during deployment, the airbag may not fully inflate, and the release of highpressured gas may propel pieces of the inflator and airbag module into the occupant compartment, causing or increasing the risk of injury to occupant(s) in a crash.
What will we do? Your GM dealer will replace the front-driver airbag module.  This service will be performed for you at no charge.  Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 30 minutes.
What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.

 

Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994

 

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National

Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov.  The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V019.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Maryann L. Combs
Vice President
Global Vehicle Safety

 

GM Recall: N182206630


CANADA ONLY – Packaging and Return Shipping Information (1 of 2)

CANADA ONLY – Packaging and Return Shipping Information (1 of 2)

 

CANADA ONLY – Packaging and Return Shipping Information (2 of 2)

CANADA ONLY – Packaging and Return Shipping Information (2 of 2)


Frequently Asked Questions (FAQs) for Safety Recall N182206630
Airbag Inflator Rupture

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above. 

Q1) Which vehicles are involved?
A1) Certain 2010 – 2011 model year Chevrolet Malibu vehicles.

 

Q2) What is the issue or condition?
A2) These vehicles were equipped with an ARC front-driver airbag inflator that could over pressurize during airbag deployment and rupture.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?
A3) None.

 

Q4) What is the remedy/repair?
A4) Dealers will replace the front-driver airbag module.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?
A5) If the front-driver airbag inflator ruptures during deployment, the airbag may not fully inflate, and the release of high-pressured gas may propel pieces of the inflator and airbag module into the occupant compartment, causing or increasing the risk of injury to occupant(s) in a crash.

 

Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?
A7) No, this inspection/repair will be done at no cost to the customer.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?
A8) If special instructions are provided, they will be included in the notification letters to customers.

 

Q9) How can customers check to see if their vehicle is involved in this field action?
A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Owners should contact their Chevrolet dealer to arrange a service appointment as soon as possible. They may continue to use their vehicle as the condition is possible only during airbag deployment. If they have concerns about the continued use of their vehicle before the repair can be completed, there is the availability of shuttle service as well as courtesy transportation at no charge. A labor code to submit for courtesy transportation will be included in the upcoming bulletin.

 


N182206630

February 2019

https://static.nhtsa.gov/odi/rcl/2019/RCSB-19V019-6188.pdf

Download (PDF, 566KB)


Interim Owner Notification Letter

February 2019

https://static.nhtsa.gov/odi/rcl/2019/RIONL-19V019-8881.pdf

Download (PDF, 184KB)


Frequently Asked Questions (FAQs) for Safety Recall N182206630
Airbag Inflator Rupture

https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V019-9769.pdf

Download (PDF, 90KB)


GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4975

February 12, 2019

https://static.nhtsa.gov/odi/rcl/2019/RCMN-19V019-7595.pdf

Download (PDF, 73KB)


GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4960

January 16, 2019

https://static.nhtsa.gov/odi/rcl/2019/RCMN-19V019-5133.pdf

Download (PDF, 73KB)


GM CUSTOMER CARE AND AFTERSALES
DCS4946

January 4, 2019

https://static.nhtsa.gov/odi/rcl/2019/RCMN-19V019-6629.pdf

Download (PDF, 132KB)


GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4943

December 21, 2018

https://static.nhtsa.gov/odi/rcl/2019/RCMN-19V019-4424.pdf

Download (PDF, 73KB)


Recall Acknowledgement

February 13, 2019

https://static.nhtsa.gov/odi/rcl/2019/RCAK-19V019-5270.pdf

Download (PDF, 275KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V019&docType=RCL


 

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