January 16, 2019 NHTSA CAMPAIGN NUMBER: 19V019000
If the inflator explodes, sharp metal fragments may strike the driver or other occupants resulting in serious injury or death.
NHTSA Campaign Number: 19V019
Manufacturer General Motors LLC
Components AIR BAGS
Potential Number of Units Affected 1,145
General Motors LLC (GM) is recalling certain 2010-2011 Chevrolet Malibu vehicles. In the event of a crash necessitating deployment of the driver frontal air bag, the air bag inflator may explode due to being overpressurized.
GM has notified owners, and dealers will replace the front driver air bag module, free of charge. The recall began February 25, 2019. Owners may contact GM customer service at 1-800-522-9559. GM’s number for this recall is N182206630.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Product Safety Recall
N182206630 Airbag Inflator Rupture
|Release Date:||March 2019||Revision:||01|
|Revision Description:||This bulletin has been updated to add the warranty information for the Working Capital Assistance Program (WCAP for US only) due to the new process implemented on February 21, 2019 (see GCUS-9-7345 for additional information). The parts list has also been updated to include all required steering wheel airbag part numbers. Please discard all copies of N182206630.|
|Attention:||It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
Dealers were notified of this upcoming safety recall on December 21, 2018. This bulletin contains the remedy for the airbag modules that are currently available. Dealers will be advised when the remaining vehicles are eligible for replacement. Until the remaining vehicles are eligible for the airbag modules replacement, the IVH screen in GWM will display “N/A” under Release Date and “Incomplete – Remedy not yet available” under Status. This means the required repair is not yet available and dealers should not attempt to perform any repairs for those vehicles.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
|Condition||General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2010 – 2011 model year Chevrolet Malibu vehicles. These vehicles were equipped with an ARC front-driver airbag inflator that could over pressurize during airbag deployment and rupture. If the front-driver airbag inflator ruptures during deployment, the airbag may not fully inflate, and the release of high-pressured gas may propel pieces of the inflator and airbag module into the occupant compartment, causing or increasing the risk of injury to occupant(s) in a crash.|
|Correction||Dealers will replace the front-driver airbag module.|
|Quantity||Part Name||Part No.|
|1||Airbag – Steering Wheel||20963720|
|1||Airbag – Steering Wheel||20963722|
|1||Airbag – Steering Wheel||20963721|
|Labor Operation||Description||Labor Time||Trans. Type||Net Item|
|9103137||Replace Steering Wheel Airbag Module||0.4||ZFAT||*|
* US and Canada Dealers Only – Involved vehicle owners are eligible for courtesy transportation per customer request while parts are unavailable and up until their vehicle is repaired. If courtesy transportation is required, add the actual cost in the appropriate Net Item field when submitting the repair transaction.
Note: US Only – To avoid having to “H” route the WCAP transaction for approval, it must be submitted prior to the repair transaction.
Important: The WCAP ZSET transaction labor code, 9800021, provided in the dealer message sent on (January 4, 2019), must have been submitted prior to the submittal of the ZFAT transaction labor code or the claim will reject.
** US Dealers Only – For vehicles eligible under the Working Capital Assistance Program, the amount should be submitted in Net Item/Miscellaneous. This amount has been calculated to a daily value for the days that the vehicle was in used dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop sale/stop delivery order (December 21, 2018) to the date the recall bulletin was released (not to exceed 101 days).
Canada Dealers Only – For Canada, please continue to follow the process outlined in the Used Virtual Coupon Program Dealer message published on January 4, 2019. (see GCCA-5-1323).
|Vehicle||Working Capital Assistance Reimbursement Amount|
|2010 Chevrolet Malibu||$1. 67|
|2011 Chevrolet Malibu||$1.71|
Note: Do not discard or destroy the box containing the new steering wheel airbag, it will be needed to return the used inflator. Refer to the instructions at the end of this bulletin for return instructions.
- Replace the steering wheel airbag module. Refer to Airbag Steering Wheel Module Replacement in SI.
- Package and return the used steering wheel airbag module. Refer to the instructions below.
Used Airbag Return Instructions – US Only
All airbag modules replaced for this engineering study must be immediately returned to the GM Warranty Parts Center. Under no circumstances should a used airbag be deployed or otherwise tampered with prior to shipment.
- Check the box that the new airbag was shipped in for damage and confirm that it still contains the required shipping inserts. If the box is in acceptable condition, place the used airbag in the “cradle” of the box insert. A copy of the job card must also be included in the box. The job card number, repair date, repair mileage and full 17-character VIN must be clearly visible on the job card. Also make sure that the serial numbers of the new airbag and the used airbag are recorded on the job card.
- DO NOT include any other parts or hardware in the box other than the un-deployed airbag and job card copy. Close the top box flap and seal with packing tape. Be sure that all required hazardous material markings and/or labels are still visible and that all non-needed labels are covered or removed. Hazardous materials should only be shipped to the Warranty Part Center using Central Transport.
- There will be a Part Return Request available through the Global Warranty Management system and follow the instructions in WPC Technical Service Bulletin #99-00-89-019P. Be sure to comply with all hazardous part shipping requirements described in the bulletin. Dealers may also refer to Title 49 of the Code of Federal Regulations, Parts 171 to 180, when shipping any hazardous material.
|Hazard Code||Freight Code||B/L
|Hazard Label||Box Marking Shipping Name|
|A||805||UN3268, Safety Devices, 9, ERG# 171||Miscellaneous||UN3268 Safety Devices|
In the event that the original box can’t be reused, dealers will need to acquire proper packaging from available online sources.
Used Airbag Return Instructions – Canada Only
See Canada only packaging and return shipping instructions at the end of the bulletin.
Used Airbag Return Instructions – Export Only
Attention: Omran InamAlla
Customer Care & Aftersales Department
General Motors Africa & Middle East
Dubai World Trade Center
Sheikh Rashid Tower – Floor No. 31
Dubai, United Arab Emirates
Contact # +971 4 3143305
Under no circumstances should a used airbag be deployed or otherwise tampered with prior to shipment.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
If component parts are not available to repair a customer’s vehicle and the customer requests alternate transportation, the dealer may provide a rental vehicle to the customer free of charge until component parts are available to repair the customer’s vehicle. Standard courtesy transportation is also available while a customer’s vehicle is being serviced. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines on rental vehicle coverage.
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2010-2011 model year Chevrolet Malibu vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
|I M P O R T A N T|
|Why is your vehicle being recalled?||Your vehicle is equipped with an ARC front-driver airbag inflator that could over pressurize during airbag deployment and rupture. If the front-driver airbag inflator ruptures during deployment, the airbag may not fully inflate, and the release of highpressured gas may propel pieces of the inflator and airbag module into the occupant compartment, causing or increasing the risk of injury to occupant(s) in a crash.|
|What will we do?||Your GM dealer will replace the front-driver airbag module. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 30 minutes.|
|What should you do?||You should contact your GM dealer to arrange a service appointment as soon as possible.|
|Do you have questions?||If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.|
|Division||Number||Text Telephones (TTY)|
|Puerto Rico – English||1-800-496-9992|
|Puerto Rico – Español||1-800-496-9993|
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V019.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Maryann L. Combs
Global Vehicle Safety
GM Recall: N182206630
CANADA ONLY – Packaging and Return Shipping Information (1 of 2)
CANADA ONLY – Packaging and Return Shipping Information (2 of 2)
Frequently Asked Questions (FAQs) for Safety Recall N182206630
Airbag Inflator Rupture
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
|Q1)||Which vehicles are involved?|
|A1)||Certain 2010 – 2011 model year Chevrolet Malibu vehicles.
|Q2)||What is the issue or condition?|
|A2)||These vehicles were equipped with an ARC front-driver airbag inflator that could over pressurize during airbag deployment and rupture.
|Q3)||What symptoms may be experienced? What warning signs may be associated with the issue or condition described?|
|Q4)||What is the remedy/repair?|
|A4)||Dealers will replace the front-driver airbag module.
|Q5)||What is the safety risk? Is the vehicle safe to drive?|
|A5)||If the front-driver airbag inflator ruptures during deployment, the airbag may not fully inflate, and the release of high-pressured gas may propel pieces of the inflator and airbag module into the occupant compartment, causing or increasing the risk of injury to occupant(s) in a crash.
|Q6)||Does the customer have to pay for this remedy/repair?|
|A6)||No, this inspection/repair will be done at no cost to the customer.
|Q7)||Is the remedy/repair available now?|
|A7)||No, this inspection/repair will be done at no cost to the customer.
|Q8)||What should customers do until recall repairs can be completed? Are there any special instructions?|
|A8)||If special instructions are provided, they will be included in the notification letters to customers.
|Q9)||How can customers check to see if their vehicle is involved in this field action?|
|A9)||Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
|Q10)||If customers are concerned, can they get a rental car or courtesy transportation?|
|A10)||Owners should contact their Chevrolet dealer to arrange a service appointment as soon as possible. They may continue to use their vehicle as the condition is possible only during airbag deployment. If they have concerns about the continued use of their vehicle before the repair can be completed, there is the availability of shuttle service as well as courtesy transportation at no charge. A labor code to submit for courtesy transportation will be included in the upcoming bulletin.|
2 Affected Products
16 Associated Documents
Recall 573 Report-Amendment 2
Manufacturer Notices(to Dealers,etc) – Date: January 16, 2019 Subject: Upcoming Safety Recall N182206630 Airbag Inflator Rupture Population Expansion
Manufacturer Notices(to Dealers,etc) – Date: February 12, 2019 Subject: N182206630 – Safety Recall Airbag Inflator Rupture Partial Release
Recall 573 Report-Amendment 3
Defect Notice 573 Report
Manufacturer Notices(to Dealers,etc) – Date: January 4, 2019 Subject: Upcoming Safety N182206630 Airbag Inflator Rupture Application for Used Vehicle Working Capital Assistance Program
ISSUED Interim Owner Notification Letter(Part 577)
Manufacturer Notices(to Dealers,etc) – Date: December 21, 2018 Subject: Upcoming Safety Recall N182206630 Airbag Inflator Rupture
Frequently Asked Questions (FAQs) for Safety Recall N182206630 Airbag Inflator Rupture
ISSUED Owner Notification Letter(Part 577)
Manufacturer Notices(to Dealers,etc) – Date: March 28, 2019 Subject: N182206630-01 – Safety Recall Airbag Inflator Rupture Revised Parts Section and WCAP Information Included
Recall Quarterly Report #1, 2019-1
ISSUED Owner Notification Letter(Part 577)
1 Associated Investigation
Air Bag Inflator Rupture
NHTSA ID: EA16003
Dated opened: August 4, 2016
The Office of Defects Investigation (ODI) is upgrading its Preliminary Evaluation of ARC Automotive Inc. (ARC) air bag inflators to an Engineering Analysis. ODI opened PE15-027 in July 2015 based on two injury incidents involving a driver air bag inflator rupture. One incident involved a 2002 Chrysler Town & Country that utilized a dual-stage air bag inflator. The other involved a 2004 Kia Optima that utilized a single-stage inflator. Both driver air bag inflators were manufactured by ARC, a tier-two supplier of automotive air bag systems, at their manufacturing facility in Knoxville Tennessee. All ARC driver air bag inflators are a hybrid design that fills the air bag by releasing an inert gas mixture stored in the inflator at high pressure. The gas mixture is augmented by an ammonium nitrate based propellant. The pressurized gas mixture and propellant are contained entirely within a hermetically sealed steel housing isolated from external atmospheric conditions.
During the course of PE15-027, ODI requested information from ARC about which air bag module manufacturers used the subject ARC inflators. Based on the information received from ARC, ODI requested information from the identified air bag module manufacturers about which vehicle manufacturers used modules with the subject ARC inflators. That process identified two additional affected vehicle manufacturers, General Motors and Hyundai.
Based on the age of the vehicles involved in the two incidents in the U.S., ODI focused on single- and dual-stage inflators manufactured by ARC from the start of production to September 2004. It is estimated that approximately 8 million inflators, both single- and dual-stage, were manufactured for use in vehicles produced by Chrysler, GM, Kia and Hyundai for sale or lease in the United States during that time frame.
In addition to identifying models using the subject ARC air bag inflator, ODI requested that the affected vehicle manufacturers supply the details for any type of complaint, field report, lawsuit, arbitration or other report involving any vehicle manufactured for sale or lease in the United States equipped with air bag modules utilizing an air bag inflator manufactured by ARC regardless of inflator type (dual vs. single) or position (i.e. driver, passenger, side, etc.). No additional field failures were reported to ODI by the vehicle manufacturers. Additionally, ODI received information from ARC regarding the design, manufacture and testing of the single- and dual-stage driver air bag inflators.
In July 2016, ODI was informed by Transport Canada of a fatal incident involving a driver air bag rupture in a 2009 Hyundai Elantra. It was determined that incident inflator was manufactured by ARC and had ruptured in substantially the same manner as the two previous incidents known to ODI. The driver air bag module in the subject 2009 Hyundai Elantra utilized a single-stage inflator manufactured at ARC’s facility in China. ARC confirmed that the inflator in the 2009 Hyundai Elantra was substantially the same design as the single-stage inflator in the 2004 Kia Optima and was assembled using substantially the same manufacturing process.
The U.S. market model 2009 Hyundai Elantra did not use the single-stage driver air bag inflator produced by ARC in China. It is unknown at this time if any of the inflators manufactured in China were used in vehicles produced for sale or lease in the United States.
ODI’s investigation will focus on determining the entire US population of ARC manufactured driver air bag inflators, single- and dual-stage, identification of affected vehicle manufacturers, and whether any single-stage driver air bag inflators manufactured at ARC’s facility in China were used in vehicles produced for sale or lease in the United States. Additionally, ODI will conduct a program to recover the subject ARC inflators from vehicles in the field for further testing and evaluation in support of root cause analysis.
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