F/CMVSS Noncompliance Recall N182207090 Turn Signal Does Not Self-Cancel – 2019 Cadillac CT6

NHTSA Campaign Number: 19V117
Manufacturer General Motors LLC
Components EXTERIOR LIGHTING
Potential Number of Units Affected 5

 

Turn-Signals Will Not Self-Cancel After Turn

If the turn-signals do not automatically deactivate, the driver may fail to turn them off manually. An erroneous active turn-signal may mislead pedestrians and other drivers, increasing the risk of a crash.

 

Summary

General Motors LLC (GM) is recalling certain 2019 Cadillac CT6 vehicles. Rotation of the steering wheel will not automatically cancel the turn-signals from flashing. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 108, “Lamps, Reflective Devices and Associated Equipment.”

 

Remedy

GM has notified owners, and dealers will replace the turn-signal switch. The recall began March 11, 2019. Owners may contact Cadillac customer service at 1-800-458-8006. The Cadillac number for this recall is N182207090.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall


F/CMVSS Noncompliance Recall
N182207090 Turn Signal Does Not Self-Cancel

Release Date: February 2019 Revision: 00

 

Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

 

Make Model Model Year RPO Description
From To
Cadillac CT6 2019 2019

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system.  This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.   

Condition General Motors has decided that certain 2019 Cadillac CT6 vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 108, “Lamps, reflective devices, and associated equipment.”  In these vehicles, steering-wheel rotation does not automatically deactivate the turn-signal lamps as required by section 9.1.1 of FMVSS 108.  The driver can still manually deactivate the turn-signal lamps.  If the driver fails to manually deactivate the vehicle’s turn-signal lamps, the activated signal may mislead pedestrians and other drivers, increasing the risk of a crash.
Correction Dealers will replace the turn-signal switch.

 

Parts

Quantity Part Name Part No.
1 SWITCH, T/SWITCH 84486485

Parts Pre-Ship Information – For USA Only

An initial supply of the turn signal switch will be pre-shipped to involved dealers of record.  This pre-shipment is scheduled to begin the week of February 25, 2019.  Pre-shipped parts will be charged to dealer’s open parts account.  Additional parts, if required, should be obtained from GMCCA.

Due to the small number of vehicles involved, (5), and due to limited initial parts availability, dealers are encouraged not to order recall parts for use as shelf stock.

Reminder: Parts may be removed from Retail Inventory Management (RIM).  Dealers should review the affected parts to confirm RIM managed status.  Parts may have quantity limiters in effect.

 

Warranty Information

Labor Operation Description Labor Time Trans. Type Net Item
9104323 Turn Signal Switch Replacement 0.4 ZFAT N/A

 

Service Procedure

Replace the turn signal switch. Refer to Turn Signal Switch Replacement in SI.

CALIFORNIA VEHICLES ONLY: Complete a “Proof of Correction” certificate and provide to the vehicle owner upon recall completion.

 

Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair.  A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.  If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.  To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible.  In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

 

Dealer Responsibility – All

All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles.  Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.

All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin.  Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer.  Arrangements are to be made to make the required correction according to the instructions contained in this bulletin.  Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

 

Dealer Reports

For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers.  The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records.  The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries.  Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.

 

Courtesy Transportation – For USA

Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.

 

Customer Notification

USA – General Motors will notify customers of this recall on their vehicle.


Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.

 

IMPORTANT SAFETY RECALL

 

March 2019

 

This notice applies to your vehicle, VIN: __________________________________

 

Dear General Motors Customer:

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

 

General Motors has decided that certain 2019 Cadillac CT6 vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 108, “Lamps, reflective devices, and associated equipment.”  As a result, GM is conducting a recall.  We apologize for this inconvenience.  However, we are concerned about your safety and continued satisfaction with our products.

 

I M PO R T A N T

  • Your vehicle is involved in GM recall N182207090.
  • Schedule an appointment with your Cadillac dealer.
  • This service will be performed for you at no charge.

 

Why is your vehicle being recalled? In these vehicles, steering-wheel rotation does not automatically deactivate the turn-signal lamps as required by section 9.1.1 of FMVSS 108.  The driver can still manually deactivate the turn-signal lamps.   If the driver fails to manually deactivate the vehicle’s turnsignal lamps, the activated signal may mislead pedestrians and other drivers, increasing the risk of a crash.   
What will we do? Your Cadillac dealer will replace the turn-signal switch.  This service will be performed for you at no charge.  Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual time of approximately 30 minutes.
What should you do? You should contact your Cadillac dealer to arrange a service appointment as soon as possible.
Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.  
Division Number Text Telephones (TTY)
Cadillac 1-866-982-2339 1-800-833-2622
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov.  The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V117.

 

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

 

Maryann Combs
Vice President
Global Vehicle Safety

 

GM Recall: N182207090


Frequently Asked Questions (FAQs) for NonCompliance Recall N182207090
Turn Signal Does Not Self-Cancel

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above. 

Q1) Which vehicles are involved?
A1) 2019 Cadillac CT6

 

Q2) What is the issue or condition?
A2) Certain 2019 Cadillac CT6 vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 108, “Lamps, reflective devices, and associated equipment.”  In these vehicles, steering-wheel rotation does not automatically deactivate the turn-signal lamps as required by section 9.1.1 of FMVSS 108.  The driver can still manually deactivate the turn-signal lamps.

 

Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?
A3) Turn signals will continue flashing after completing a turn.

 

Q4) What is the remedy/repair?
A4) Dealers will replace the turn-signal switch.

 

Q5) What is the safety risk?  Is the vehicle safe to drive?
A5) If the driver fails to manually deactivate the vehicle’s turn-signal lamps, the activated signal may mislead pedestrians and other drivers, increasing the risk of a crash.

 

Q6) Does the customer have to pay for this remedy/repair?
A6) No, this repair will be done at no cost to the customer.

 

Q7) Is the remedy/repair available now?
A7) Yes.

 

Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?
A8) If special instructions are provided, they will be included in the notification letters to customers.  The driver can still manually deactivate the turn-signal lamps.

 

Q9) How can customers check to see if their vehicle is involved in this field action?
A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.

 

Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 

 


N182207090

February 2019

https://static.nhtsa.gov/odi/rcl/2019/RCSB-19V117-9267.pdf

Download (PDF, 231KB)


Owner Notification Letter

March 2019

https://static.nhtsa.gov/odi/rcl/2019/RCONL-19V117-8786.pdf

Download (PDF, 279KB)


Frequently Asked Questions (FAQs) for NonCompliance Recall N182207090
Turn Signal Does Not Self-Cancel

https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V117-4029.pdf

Download (PDF, 147KB)


GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4978

February 21, 2019

https://static.nhtsa.gov/odi/rcl/2019/RCMN-19V117-0254.pdf

Download (PDF, 7KB)


Recall Acknowledgement

March 22, 2019

https://static.nhtsa.gov/odi/rcl/2019/RCAK-19V117-2164.pdf

Download (PDF, 239KB)


Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V117&docType=RCL


 

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Last update on 2019-05-10 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-05-10 / Affiliate links / Images from Amazon Product Advertising API

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