15-08-44-001I: GM of Canada OnStar Cellular Communication Upgrade – 2000-2015 GM Passenger Car and Light Duty Trucks

#15-08-44-001I: GM of Canada OnStar Cellular Communication Upgrade – (Mar 21, 2017)

Subject: GM of Canada OnStar Cellular Communication Upgrade
Models: 2000-2014 GM Passenger Cars and Light Duty Trucks
2015 Buick Enclave
2015 Cadillac Escalade Models (Built W/O VV4)
2015 Chevrolet Camaro, Express, Traverse
2015 Chevrolet Silverado 2500/3500, Suburban, Tahoe (Built W/O VV4)
2015 GMC Acadia, Savana
2015 GMC Sierra 2500/3500, Yukon Models (Built W/O VV4)
2005-2010 Pontiac Vibe
Equipped with OnStar (RPO UE1)
Attention: This Bulletin does not apply to vehicles equipped with RPO UE0.

This Bulletin has been revised to remove the Chevy SS model information and update Labor Code 0602058 Claiming information. Please discard Corporate Bulletin Number 15-08-44-001H.


Canadian Upgrade Program Overview

Canadian wireless service providers plan to decommission their 2G Code Division Multiple Access (CDMA) network through 2015. OnStar currently depends on active and functioning 2G CDMA networks to deliver services. As a result, in order to continue to provide OnStar services without interruption, Canadian vehicles that do not have OnStar 3G/4G LTE will need a hardware upgrade.

In order to upgrade their vehicle hardware and continue receiving OnStar services, a customer will receive a letter from OnStar with instructions for the upgrade process when the hardware is available for installation on their vehicle. There are different versions of hardware required for vehicles that will be available at different times in early 2015, so it is important that customers first receive the communication from OnStar to begin the upgrade process.

 

Note: Refer to PI1533 for additional repair instructions that may be required for select models to ensure proper handsfree voice recognition performance.

Notice: Canadian OnStar equipped vehicles travelling into the United States are to be serviced as would any U.S. vehicle while visiting, or relocating, to the United States. Follow normal diagnostic and repair procedures to support customer satisfaction regardless of vehicle point of origin.

 

Software Calibrations within the Procedures Below that MUST be Completed before Proceeding with this Bulletin:

Volt and ELR

  • 2011-2014 Chevrolet Volt and 2014 Cadillac ELR – #PIC5920: Vehicle Will Not Charge And Hybrid Loss Of Isolation With DTC P0AA6

Note: 2011-2014 Chevrolet Volt and 2014 Cadillac ELR — the HPCM2 and BECM Must Be updated with the latest calibrations available on TIS2WEB prior to proceeding with OnStar cellular communication upgrade. Use the unique labor operation in the #PIC5920.

All Vehicles with Radio RPOs IO3, IO4, IO5, IO6, or (RAO – UA3)

  • 2013-2015 Vehicles with radio RPOs IO3, IO4, IO5, IO6, or (RAO – UA3) (ATS Base Radio) – use latest version of PI1238: No XM on Start-Up when Manually Tuned and/or Using Voice Recognition, No Radio Wake-Up

Note: 2013-2015 Vehicles with radio RPO’s IO3, IO4, IO5, IO6, or (RAO-UA3) (ATS Base Radio) Ensure that the radio has the latest calibration available on TIS2WEB prior to proceeding with the OnStar cellular communication upgrade. As stated in this PI, the “Audio Soft Version” label should be 000474 or lower before continuing. If version 000477 is already installed, reprogramming is not necessary. DO NOT reprogram. Software corruption may occur. Use the unique labor operation in the #PI1238.

 

 

Please Be Sure To Read These Important Guidelines:

  • The customer must accept OnStar’s “User Terms, Privacy Statement and Software Terms” in order to get the hardware upgrade. The customer can provide their acceptance at www.onstar.ca by logging into their OnStar account.
  • After accepting the OnStar User Terms and Conditions the customer will need to call the OnStar call center to begin the ordering process. English/French: 1-877-935-8717
  • Some customers will be required to purchase a 1-year, non-refundable OnStar Service Plan at the regular retail price (no discounts are available):
    • 1-year OnStar Protection Plan: $249.90 + tax
    • 1-year OnStar Security Plan: $299.90 + tax
    • 1-year OnStar Guidance Plan: $399.90 + tax
  • The 1-year OnStar Service Plan is non-refundable or transferable to another person. Upgrades can apply unused subscription months to a new or Certified Pre-Owned OnStar equipped GM vehicle purchase or lease prior to the expiration date.
  • Hardware will be ordered and shipped to the customers selected dealer for installation.
  • Hardware upgrade sets are VIN specific and must be installed on the vehicle that the set was ordered for.
  • Actual odometer reading must be used on the Repair Order (RO).

Note: DO NOT estimate the odometer reading of the vehicle.

  • Customers will receive a new Hands-Free Calling number once the new hardware is installed and configured.
  • Any nametags that were stored in the old system will need to be reset by the subscriber once the new hardware is installed.
  • Customers are responsible for the charges described in the communication from OnStar regardless of whether their vehicle is in or out of the New Vehicle Warranty period. In addition, customer should not be charged labor costs. Dealers can charge GM the labor for the upgrade as specified at the end of this bulletin used the listed labor operation.
  • All GM vehicles built in 2000 and after, and that are equipped with digital hardware, are eligible for an OnStar hardware upgrade.

 

Aftermarket Equipment Installed

Prior to starting the upgrade the technician should inspect the radio to verify that the GM original equipment radio is present and functioning. If an aftermarket radio, navigation, amplifier, or bluetooth has been hard-wired into the vehicle, ensure that the Service Advisor is aware and the customer has approved to go ahead with the upgrade given the risk that their aftermarket accessory and/or OnStar might not work after the upgrade has been completed.

Note: The following statement was presented to the customer in their original offer communication.

“Vehicles equipped with hard-wired aftermarket electronic equipment, such as radios, receivers, navigation systems, amplifiers and bluetooth systems may not be compatible with the upgraded OnStar hardware. If this type of equipment is installed in your vehicle and you choose to upgrade your OnStar hardware, your OnStar system and the aftermarket equipment may not operate after the upgrade, and you will be responsible for any extra costs associated with upgrading the vehicle’s OnStar hardware, including any costs to reverse the installation.”

 

Part Ordering Process – Active OnStar Subscribers

To upgrade their vehicle to an OnStar 4GLTE (Generation 10) or 3G (Generation 9.4) system, the customer must do the following:

  1. Currently have an active OnStar service plan.
  2. Have received an upgrade communication letter from OnStar.

Note: OnStar will communicate to subscribers when their specific hardware is available. Not all hardware types will be available at the start of the program.

  1. Go to the website www.onstar.ca and sign into their OnStar Account to accept OnStar’s “User Terms, Privacy Statement and Software Terms.”
  2. Contact OnStar to initiate the hardware order:
    • “User Terms, Privacy Statement and Software Terms” must be accepted prior to ordering hardware.
    • English/French 1-877-935-8717
  3. Purchase a one year (annual) service plan (as required) on the OnStar website or through the OnStar Advisor.
    • Service Plan is non-refundable, when required.
    • Current Basic Plan, 2014 Remotelink Key Fob Service, and Factory Trail Service customers may not require a commitment.
    • Unused portions of the annual package is transferable to a new OnStar 4G LTE equipped vehicle.
  4. Wait for selected Dealer to schedule an appointment with the customer.

Take the vehicle to the dealership on the appointment date for the hardware installation and activation.

 

Part Ordering Process and Hardware Installation – New Unsold Vehicles on Dealers Lot

  1. Dealers will automatically receive OnStar hardware upgrade kits for affected dealer new vehicle inventory beginning spring 2015.

Note: Not all upgrade modules will be available at program launch, modules will be release for dealer inventory when they are available. Upgrade kits are VIN specific, installing a kit in another vehicle will cause configuration issues and might result in damaging the module.

  1. Dealer will be provided a summary by e-mail of the parts being shipped (FEDEX) to their dealership from York Electronics.

Note: On reviewing the list, if the vehicle is no longer in the dealer inventory (either due to sale or dealer trade) contact York by phone, e-mail, or fax to get a Return Material Authorization. Parts should not be forwarded to the dealer or installed in the customer’s vehicle.

York Contact Information:

Eastern Canada
Phone: English 1-888-650-9675 ext. 307
Phone: French 1-888-650-9675 ext. 302
Fax: 1-888-650-9677
E-mail: [email protected]

Western Canada
Phone: 1-800-361-2894 ext. 1
Fax: 1-800-361-5396
E-mail: [email protected]

  1. Technician will install parts, program the module using Service Programming System (SPS) available on TIS2WEB and confirm connection.
    • Service Technician will follow the installation instructions below.
  2. If successful, the technician will simply verify activation is complete.

Upon confirmation of successful hardware installation, apply the OnStar 4G Wi-Fi sticker to the vehicle near the price and fuel economy label, the vehicle is ready for sale.

Note: These vehicles will not behave exactly like those with factory installed modules. The OnStar activation message will begin to play once the vehicle is driven 1.6 km (1 mile) and will play at each key cycle until the vehicle is sold and the customer has accepted the OnStar User Terms, Privacy Statement and Software Terms. For some vehicles the OnStar icon on the radio display screen will be grayed out and inactive after the upgrade. This icon becomes active once an active OnStar account is added to the vehicle. It is important to note that the Wi-Fi feature will be active and can be used in demonstrations.

 

Customer Hardware Upgrade

To complete the hardware upgrade for a customer’s vehicle to an OnStar 4G LTE (Generation 10) or 3G (Generation 9.4) system, the dealership will complete following below:

  1. Direct all customer questions to OnStar.
    • If the customer has received the upgrade letter and they have additional questions, they can call OnStar at 1-877-935-8717 (English/French) or by pressing their blue button.
  2. Dealers will be notified daily by e-mail of orders placed for their dealership with related customer contact information.
  3. Dealers will contact the customer to schedule an appointment.
    • Technician will verify VIN and customer information on Kit with VIN of installation vehicle (do not install hardware if VIN does not match).

Note: Installing the hardware in the wrong vehicle might damage the hardware.

  • Tech will complete installation of hardware.
  • Tech will use Service Programming System (SPS) to activate the hardware.
  • The upgrade module can only communicate with the GDS 2 diagnostic tool.

Tip: Some 2013 and prior vehicles are supported by the Tech 2 diagnostic scan tools. The Tech 2 is not capable of communicating with the upgraded OnStar module. GDS 2 must be utilized to perform diagnostics specific to the upgraded OnStar system on these vehicles.

Note: It is important to correctly complete the following step in order to avoid manual configuration.

  1. The technician will push the OnStar Blue Button to confirm successful activation.
  2. Upon confirmation of successful activation, the vehicle is ready for customer pick up.

 

Software issues related to this bulletin:

Issue #1 Issue Description:

After Gen 9.4 CDMA EOL Upgrade the vehicle will not be capable of a door lock/unlock from an OnStar Advisor. Unlock service for the customer will be provided with Roadside Assistance, which is included in all paid OnStar Service Plans. There is no impact to customer key FOB functionality.

Cause:

The vehicle requires discrete signal to operate the door locks. This functionality was not turned on in the design of the hardware and cannot be fixed.

Customer Questions:

If the customer has further questions or concerns about the loss of the door lock/unlock functionality, they may call the OnStar CDMA End Of Life (EOL) Team at 877-935-8717.

 

Impacted Vehicles

Impacted Vehicle Table
Year Make Model
2003 Chevrolet Venture
2003 Chevrolet Venture AWD
2003 Oldsmobile Silhouette
2003 Oldsmobile Silhouette AWD
2003 Pontiac Montana
2003 Pontiac Montana AWD
2004 Chevrolet Venture
2004 Oldsmobile Silhouette
2004 Pontiac Montana
2005 Buick Terraza
2005 Chevrolet Venture
2005 Pontiac Montana
2005 Pontiac Montana SV6

 

Issue #2 Issue Description:

After CDMA EOL Upgrade the vehicle’s Driver Information Center may display a message stating “Phone Not Present.” This message cannot be fixed/turned off permanently, but can be cleared on every ignition cycle.  There is no impact to OnStar services or vehicle functionality in any way.

 

Cause:

The vehicle originally used a GM approved cell phone that could plug into the vehicle. That handset has been discontinued, and is thus not present.  The functionality to disable the message was not included in the CDMA EOL upgrade programming.

Customer Questions:If the customer has further questions or concerns about the error message, they may call the OnStar CDMA End Of Life (EOL) Team at 877-935-8717.

 

Impacted Vehicles

Impacted Vehicle Table
Year Make Model
2002 Cadillac Deville
2002 Cadillac Deville DHS
2002 Cadillac Deville DTS
2002 Cadillac Seville SLS
2002 Cadillac Seville STS
2003 Cadillac Deville
2003 Cadillac Deville Luxury
2003 Cadillac Deville Touring
2003 Cadillac Seville SLS
2003 Cadillac Seville STS
2004 Cadillac DHS
2004 Cadillac Deville
2004 Cadillac Seville
2005 Cadillac DHS
2005 Cadillac Deville

 

Issue #3 Issue Description:

After CDMA EOL Upgrade, the vehicle will not receive Engine Oil Life data.

 

Cause:

The functionality design of the hardware does not support Onstar OVD email oil life data.

 

Impacted Vehicles

 

Replacement Instructions

For the HUMMER H2 MY 2003-2007 Follow the Instructions Listed Below:

Note: Technician will verify VIN and customer information on Kit with VIN of installation vehicle (do not install hardware if VIN does not match.)

  1. To access the OnStar module, refer to the Service Information (SI) for the appropriate procedure.

Note: After the removal of the original OnStar module, modification of the new module is required to secure the module into place.

Velcro 191195 Reclosable Loop Fastener Tape

  1. Obtain two strips, approximately 177 mm (7 inches) in length, of 2” Velcro 191195 Reclosable Loop Fastener Tape (hook and loop) or equivalent and apply one side of the tape to the bottom of the module as shown above.

Velcro 191195 Reclosable Loop Fastener Tape

  1. In the open space in the instrument panel (I/P), where the original module was, install on the bottom portion of I/P the other side of the 2” Velcro 191195 Reclosable Loop Fastener Tape (hook and loop) or equivalent as shown above.

BRS Tape KT13487

  1. Cover both sides of the module with BRS Tape KT13487 (1) or equivalent, as shown above.

 

3M 4314 Urethane Foam

  1. Cover the back of the module with 3M 4314 Urethane Foam (½” x 7”) or equivalent as shown above.
  2. Install the female to male cable (P/N 23242476) to the vehicles GPS antenna cable.
  3. Install the UHF adaptor cable (P/N 23242478) to the vehicle’s cellular (purple) cable.

3M 4314 Urethane Foam Tape

  1. Wrap the female to male cable and the UHF adaptor cable with 3M 4314 Urethane Foam Tape or equivalent to eliminate any potential noise as shown above.
  2. Transfer the Bluetooth Antenna, if equipped, to the new module.
  3. Connect the female to male cable (P/N 23242476) to the module’s outboard connector (GPS).
  4. Connect the UHF adaptor cable (P/N 23242478) to the module’s inboard connector (cellular).

Secure the module

  1. Secure the module to the recently installed Velcro 191195 Reclosable Loop Fastener Tape (hook and loop) or equivalent inside the I/P as shown above. Ensure to position the cables out of the way of the module while installing.
  2. To reassemble the vehicle, refer to the Service Information (SI) for the appropriate procedure.
  3. To program the control module, perform the following procedure:

 

14.1 Install EL-49642 SPS programming support tool.

Note: Due to a change in SPS you must select ‘Reprogram ECU’, for Telematics Communication Interface Control Module Programming from the Selected Programming Process even if the unit is being replaced.

If ‘Replace and Program ECU’ is selected the Telematics Communication Interface Control Module will not be listed in the Supported Controllers screen. You must go back and select ‘Reprogram ECU.’

14.2 In the SPS Supported Controllers screen, depending the model year, there will be one of three options that are listed below.

Select the appropriate option for the vehicle:

14.3 Follow the on-screen instructions to complete programming.

Note: If there is a programming issue, please contact Techline Customer Support Center (TCSC) at 1-800-828-6860 (1-800-503-3222 for French).

  1. Turn the ignition to the OFF position and wait ten minutes.

Notice: A 10 minute wait time is required to avoid configuration errors.

Note: Do NOT press the RED (OnStar Emergency Button) at any time during the installation. This will cause module configuration issues.

If you inadvertently press the RED (OnStar Emergency Button) during installation, you will not be able to complete the final configuration with the advisor until the next day.

  1. Turn the ignition to the ON position and press the OnStar Blue Button to call OnStar.

Note: The vehicle must be located in an area with a strong cellular network to perform this step.

Important: The customer SHOULD NOT be the first one to press the OnStar Blue Button after installation.

16.1 The technician will hear a message stating “Hello and welcome to OnStar. Your OnStar account is currently inactive”. Please push the OnStar Blue Button again to activate your account, learn more about OnStar services, or speak to an OnStar Advisor.

16.2 The technician will announce themselves by first name, dealership name and explain the vehicle has been upgraded for Canadian CDMA Transitions.

Note: During activation with the OnStar Advisor, the French Language option may be requested.

16.3 OnStar advisor will confirm that the vehicle is set up correctly and if no issues were identified.

  1. If the OnStar advisor identifies an issue they will complete a manual configuration while on the call. The technician will complete the manual configuration call with the OnStar Advisor.

17.1 The technician will need to provide the following information for a manual configuration:

  • Customer Name
  • Dealer Code with Division
  • Vehicle VIN or:
    • OnStar Account Number
    • Old STID – located on the label of the original module (for customer vehicles this is also located on the Upgrade kit packing slip)
    • Customer Phone Number
  1. Upon confirmation of successful hardware installation, the procedure is complete.

 

For Vehicle MY 2005-2010 Vibe, Follow the Instructions Listed Below:

Note: Technician will verify VIN and customer information on Kit with VIN of installation vehicle (do not install hardware if VIN does not match)

Important: Certain OnStar equipped vehicles may be equipped with a back-up battery. The back-up battery is a non-rechargeable, lithium battery intended to provide an auxiliary power source for the telematics communication interface module in the event of a vehicle collision where power from the main vehicle battery is lost. Disconnecting power to the OnStar module in any way while the ignition is ON or with retained accessory power (RAP) activated may cause activation of the OnStar Back-Up Battery. Once the Back-Up Battery is activated it will stay on until the power is restored back to the telematics communication interface control module. The back-up battery is not rechargeable and once discharged below a specified voltage threshold the back-up battery must be replaced.

  • MAKE SURE IGNITION IS OFF AND RAP IS DEACTIVATED PRIOR TO REMOVAL OF THE ONSTAR MODULE.
  1. To access the OnStar module, refer to the Service Information (SI) for the appropriate procedure.

Bluetooth Antenna

Note:

  • During the installation of the OnStar 3G/4G LTE module there may be interference with the module to the bracket not allowing the module to fully seat into place. If this occurs please refer to the “OnStar Module Bracket Modification” section at the end of this bulletin.
  • Some modules are not as thick as the original modules and require installation of foam to the mounting bracket to prevent movement of the module. Refer to the OnStar Bracket Modification” section at the end of this bulletin.
  • For labor time adjustment for the modification, please refer to the “OnStar Bracket Modification” section at the end of this bulletin for information.
  1. If installing the modules P/N 23230482, 23230536, 23230537, 23235220, 23235227, 23235234 and 23383877, transfer the Bluetooth Antenna (1), if equipped, to the new module.

Note: For all other module P/Ns the Bluetooth Antenna is not required and may be discarded.

  1. Install the new module and connect the electrical connectors as necessary.

 

Note: The vehicle may have two different configurations, with or without UHF cable. Use the appropriate procedure below:

UHF

UHF adaptor cable

  1. If the vehicle requires a UHF adaptor cable (P/N 23242478) proceed with this step:

4.1 Install the UHF adapter cable (P/N 23242478) to the antenna connector (1) of the module.

4.2 Install the female to male cable (P/N 23242476) to the module (2).

4.3 Connect the UHF adapter (1) and the female to male (2) connector to the vehicle cables.

UHF

UHF adaptor cable

  1. If the vehicle does not require a UHF adaptor cable (P/N 23242478) proceed with this step:

 

5.1 Install one female to male cable (P/N 23242476) to the antenna connector of the module (1).

5.2 Install one female to male cable (P/N 23242476) to the module connector (2).

5.3 Connect both female to male cables to the vehicle cables.

  1. To reassemble the vehicle, refer to the Service Information (SI) for the appropriate procedure.
  2. To program the control module, perform the following procedure:

Important: Verify the battery voltage is more than 12 volts but less than 16 volts before proceeding with reprogramming. The battery must be fully charged BEFORE reprogramming.

Important: During reprogramming, the battery voltage must be maintained within the proper range of 12-15.5 volts. CONNECT the approved Midtronics PSC 550 Battery Maintainer (SPS Programming Support Tool (EL-49642) to the vehicle or the GR8 (EL50313) in the power supply mode.

  1. 2005-2010 Vibe Programming Instructions

Important: The EL-49642 SPS programming support tool cannot be used to program the new Telematics Communication Interface Control Module on Vibe vehicles. The following steps are required to complete the programming of the new module. The new module programming will be performed by on OnStar over-the-air.

8.1 Ensure that the vehicle is in an area with good cellular coverage.

8.2 Contact OnStar TAC at 1-800-263-7740 English or 1-800-263-7960 French, Option 4 (OnStar) for programming direction between hours of 8AM and 4PM EST. Have OnStar 3G/4G Upgrade Program Packing Slip available for reference.

8.3 Complete instruction provide by OnStar advisor.

8.4 Move to Step 9.

  1. Turn the ignition to the OFF position and wait ten minutes.Notice: A 10 minute wait time is required to avoid configuration errors.

 

Notice: A 10 minute wait time is required to avoid configuration errors.

Note: Do NOT press the RED (OnStar Emergency Button) at any time during the installation. This will cause module configuration issues.

If you inadvertently press the RED (OnStar Emergency Button) during installation you will not be able to complete the final configuration with the advisor until the next day.

10. Turn the ignition to the ON position and press the OnStar Blue Button to call OnStar.

Note: The vehicle must be located in an area with a strong cellular network to perform this step.

Important: The customer SHOULD NOT be the first one to press the OnStar Blue Button after installation.

10.1. The technician will hear a message stating “Hello and welcome to OnStar. Your OnStar account is currently inactive”. Please push the OnStar Blue Button again to activate your account, learn more about OnStar services, or speak to an OnStar Advisor.

10.2. The technician will announce themselves by first name, dealership name and explain the vehicle has been upgraded for Canadian CDMA Transitions.

Note: During activation with the OnStar Advisor, the French Language option may be requested.

10.3. OnStar advisor will confirm that the vehicle is set up correctly and if no issues were identified.

  1. If the OnStar advisor identifies an issue they will complete a manual configuration while on the call. The tech will complete the manual configuration call with the OnStar Advisor.

11.1. The technician will need to provide the following information for a manual configuration:

  • Customer Name
  • Dealer Code with Division
  • Vehicle VIN or:
    • OnStar Account Number
    • Old STID – located on the label of the original module
    • Customer Phone Number
  1. Upon confirmation of successful hardware installation, the procedure is complete.

 

For Vehicle MY 2010 and Older, Follow the Instructions Listed Below:

Note: Technician will verify VIN and customer information on Kit with VIN of installation vehicle (do not install hardware if VIN does not match)

Important: Certain OnStar equipped vehicles may be equipped with a back-up battery. The back-up battery is a non-rechargeable, lithium battery intended to provide an auxiliary power source for the telematics communication interface module in the event of a vehicle collision where power from the main vehicle battery is lost. Disconnecting power to the OnStar module in any way while the ignition is ON or with retained accessory power (RAP) activated may cause activation of the OnStar Back-Up Battery. Once the Back-Up Battery is activated it will stay on until the power is restored back to the telematics communication interface control module. The back-up battery is not rechargeable and once discharged below a specified voltage threshold the back-up battery must be replaced.

  • MAKE SURE IGNITION IS OFF AND RAP IS DEACTIVATED PRIOR TO REMOVAL OF THE ONSTAR MODULE.
  1. To access the OnStar module, refer to the Service Information (SI) for the appropriate procedure.

Bluetooth Antenna

Note:

  • During the installation of the OnStar 3G/4G LTE module there may be interference with the module to the bracket not allowing the module to fully seat into place. If this occurs please refer to the “OnStar Module Bracket Modification” section at the end of this bulletin.
  • Some modules are not as thick as the original modules and require installation of foam to the mounting bracket to prevent movement of the module. Refer to the OnStar Bracket Modification” section at the end of this bulletin.
  • For labor time adjustment for the modification, please refer to the “OnStar Bracket Modification” section at the end of this bulletin for information.
  1. If installing the modules P/N 23230482, 23230536, 23230537, 23235220, 23235227, 23235234 and 23383877, transfer the Bluetooth Antenna (1), if equipped, to the new module.

Note: For all other module P/Ns the Bluetooth Antenna is not required and may be discarded.

 

Important: Vehicles with voice recognition systems may have a performance issue after the upgrade. “ PI1533 – Poor Radio Hands-free Voice Recognition Performance “ is required to prevent this issue.

  1. Vehicles with Bluetooth or Navigation with RPOs (U3U, UZR, UUM, UH4, U2X, UY2, UAV, PCK, GQM,UYS,UFU+UP9, UEW), perform PI1533.
  2. Install the new module and connect the electrical connectors as necessary.

Note: The vehicle may have two different configurations, with or without UHF cable. Use the appropriate procedure below:

UHF

UHF adaptor cable

  1. If the vehicle requires a UHF adaptor cable (P/N 23242478) proceed with this step:

5.1 Install the UHF adapter cable (P/N 23242478) to the antenna connector (1) of the module.

5.2 Install the female to male cable (P/N 23242476) to the module (2).

5.3 Connect the UHF adapter (1) and the female to male (2) connector to the vehicle cables.

UHF

 

UHF adaptor cable

  1. If the vehicle does not require a UHF adaptor cable (P/N 23242478) proceed with this step:

6.1 Install one female to male cable (P/N 23242476) to the antenna connector of the module (1).

6.2 Install one female to male cable (P/N 23242476) to the module connector (2).

6.3 Connect both female to male cables to the vehicle cables.

  1. To reassemble the vehicle, refer to the Service Information (SI) for the appropriate procedure.
  2. To program the control module, perform the following procedure:

Important: Verify the battery voltage is more than 12 volts but less than 16 volts before proceeding with reprogramming. The battery must be fully charged BEFORE reprogramming.

Important: During reprogramming, the battery voltage must be maintained within the proper range of 12-15.5 volts. CONNECT the approved Midtronics PSC 550 Battery Maintainer (SPS Programming Support Tool (EL-49642) to the vehicle or the GR8 (EL50313) in the power supply mode.

8.1 Install EL-49642 SPS programming support tool.

Note: Due to a change in SPS you must select ‘Reprogram ECU’, for Telematics Communication Interface Control Module Programming from the Selected Programming Process even if the unit is being replaced.

If ‘Replace and Program ECU’ is selected the Telematics Communication Interface Control Module will not be listed in the Supported Controllers screen. You must go back and select ‘Reprogram ECU.’

8.2 In the SPS Supported Controllers screen, depending the model year, there will be one of three options that are listed below.

Select the appropriate option for the vehicle:

8.3 Follow the on-screen instructions to complete programming.

Note: If there is a programming issue, please contact Techline Customer Support Center (TCSC) at 1-800-828-6860 (1-800-503-3222 for French).

 

  1. Review table below for specific module/vehicle configuration steps.
Item Steps
Step 9a.

P/Ns

Important: Failure to perform this step may result in an “Engine Power Reduced” message on DIC or “Check Engine light illumination” while maintaining normal engine performance. This may occur immediately after an OnStar blue button press configuration or soon afterwards.

Perform Remote Vehicle Speed Limiting Reset using GDS2 as follows: (GEN 10 modules only, see note above).

Navigation path for vehicles with GDS2 support for ALL vehicle modules:

– Module Diagnostics | Telematics Communication Interface Module | Configuration/Reset Functions | Remove/Reset Module | Remote Vehicle Speed Limiting Reset

Navigation path for vehicles with GDS2 support for the OnStar module ONLY (all other module communications remain supported by Tech2 (refer to Bulletin 15-08-73-001)

– Additional Options | OnStar Canada GSM | Module Diagnostics | Telematics Communication Interface Module | Configuration/Reset Functions | Remove/Reset Module | Remote Vehicle Speed Limiting Reset

23230538
23232607
23233066
23230483
84021667
ONLY

(GEN 10 modules)

Step 9b.

Vehicles with a “glass” mounted OnStar antenna ONLY.

Important: This step should not be performed for vehicles with a “roof” mounted antenna.

Important: Failure to perform the Window Antenna Calibration steps may result in the OnStar system status displaying a “Red light” indicating a problem. (Blue OnStar button operates normally)

Perform Mobile Telephone Antenna Setup using GDS2 as follows: (required for vehicles equipped with a “Glass” mounted OnStar antenna, see note above).

Navigation path for vehicles with GDS2 support for the OnStar module ONLY (all other module communications remain supported by Tech2 (refer to Bulletin 15-08-73-001)

– Additional Options | OnStar Canada GSM | Module Diagnostics | Telematics Communication Interface Module | Configuration/Reset Functions | Remove/Reset Module | Mobile Telephone Antenna Setup

Important: Back out of the scan tool page and perform a power cycle of the OnStar module by disconnecting it or pulling the fuse

  1. Turn the ignition to the OFF position and wait ten minutes.

Notice: A 10 minute wait time is required to avoid configuration errors.

Note: Do NOT press the RED (OnStar Emergency Button) at any time during the installation. This will cause module configuration issues.

If you inadvertently press the RED (OnStar Emergency Button) during installation you will not be able to complete the final configuration with the advisor until the next day.

  1. Turn the ignition to the ON position and press the OnStar Blue Button to call OnStar.

 

Note: The vehicle must be located in an area with a strong cellular network to perform this step.

Important: The customer SHOULD NOT be the first one to press the OnStar Blue Button after installation.

11.1. The technician will hear a message stating “Hello and welcome to OnStar. Your OnStar account is currently inactive”. Please push the OnStar Blue Button again to activate your account, learn more about OnStar services, or speak to an OnStar Advisor.

11.2. The technician will announce themselves by first name, dealership name and explain the vehicle has been upgraded for Canadian CDMA Transitions.

Note: During activation with the OnStar Advisor, the French Language option may be requested.

11.3. OnStar advisor will confirm that the vehicle is set up correctly and if no issues were identified.

  1. If the OnStar advisor identifies an issue they will complete a manual configuration while on the call. The tech will complete the manual configuration call with the OnStar Advisor.

12.1. The technician will need to provide the following information for a manual configuration:

  • Customer Name
  • Dealer Code with Division
  • Vehicle VIN or:
    • OnStar Account Number
    • Old STID – located on the label of the original module
    • Customer Phone Number
  1. Upon confirmation of successful hardware installation, the procedure is complete.

 

For Vehicle MY 2011 and Above, Follow the Instructions Listed Below:

Note:

  • 2013-2015 Vehicles with radio RPO’s IO3, IO4, IO5, IO6, or (RAO-UA3) (ATS Base Radio) Ensure that the radio has the latest calibration available on TIS2WEB prior to proceeding with the OnStar cellular communication upgrade. As stated previously in this bulletin, the “Audio Soft Version” label should be 000474 or lower before continuing. If version 000477 is already installed, reprogramming is not necessary. DO NOT reprogram. Software corruption may occur.

Important: The radio calibration update will erase or reset some customer radio and/or vehicle settings to factory default.

  • The colors of the cable in the images in the instructions listed below may not depict the colors of the cables received. The use of colored cables are for illustration purposes only. Technician will verify VIN and customer information on Kit with VIN of installation vehicle (do not install hardware if VIN does not match).

Important: Certain OnStar equipped vehicles may be equipped with a back-up battery. The back-up battery is a non-rechargeable, lithium battery intended to provide an auxiliary power source for the telematics communication interface module in the event of a vehicle collision where power from the main vehicle battery is lost. Disconnecting power to the OnStar module in any way while the ignition is ON or with retained accessory power (RAP) activated may cause activation of the OnStar Back-Up Battery. Once the Back-Up Battery is activated it will stay on until the power is restored back to the telematics communication interface control module. The back-up battery is not rechargeable and once discharged below a specified voltage threshold the back-up battery must be replaced.

  • MAKE SURE IGNITION IS OFF AND RAP IS DEACTIVATED PRIOR TO REMOVAL OF THE ONSTAR MODULE.
  1. To access the OnStar module, refer to the Service Information (SI) for the appropriate procedure.

Bluetooth Antenna

Note:

  • During the installation of the OnStar 3G/4G LTE module there may be interference with the module to the bracket not allowing the module to fully seat into place. If this occurs please refer to the “OnStar Module Bracket Modification” section at the end of this bulletin.
  • Some modules are not as thick as the original modules and require installation of foam to the mounting bracket to prevent movement of the module. Refer to the “OnStar Bracket Modification” section at the end of this bulletin
  • For labor time adjustment for the modification, please refer to the “OnStar Bracket Modification” section at the end of this bulletin for information.
  1. If installing the modules P/N 23230482, 23230536, 23230537, 23235220, 23235227, 23235234 and 23383877, transfer the Bluetooth Antenna (1), if equipped, or supplied (2012 Colorado/Canyon, P/N15938939) to the new module. Refer to Wireless Communication Interface Antenna Replacement in SI.

 

Note: For all other module P/Ns the Bluetooth Antenna is not required and may be discarded.

  1. Install the new module and connect the electrical connectors as necessary.

splitter

Note: During installation of the antenna cable and the cellular cable to the splitter, if the cables inadvertently become incorrectly installed, the technician may notice a red LED with DTCs B101D-3C and B101D-F0 set as current in the OnStar VCIM.

Note: The “upgrade” splitter is an additional piece of hardware and must be installed at the VCIM. If present, DO NOT remove any existing splitters during installation.

  1. Connect the male to male cable (P/N 23310710 ) to the cellular connector (1) to the splitter as shown above.
  2. Connect the male to male cable (P/N 23242477) to the GPS connector (2) to the splitter as shown above.

splitter

  1. Connect the antenna cable (1) from the vehicle to the “upgrade” splitter (2).
  2. If no mounting location for the splitter, secure the splitter (1) to the vehicle to prevent a rattle or damage to the splitter.
  3. To reassemble the vehicle, refer to the Service Information (SI) for the appropriate procedure.

Important: Verify the battery voltage is more than 12 volts but less than 16 volts before proceeding with reprogramming. The battery must be fully charged BEFORE reprogramming.

Important: During reprogramming, the battery voltage must be maintained within the proper range of 12-15.5 volts. CONNECT the approved Midtronics PSC 550 Battery Maintainer (SPS Programming Support Tool (EL-49642) to the vehicle or the GR8 (EL50313) in the power supply mode.

 

  1. To program the control module, perform the following procedure:

9.1 Install EL-49642 SPS programming support tool .

Note: Due to a change in SPS you must select ‘Reprogram ECU’, for Telematics Communication Interface Control Module Programming from the Selected Programming Process even if the unit is being replaced.

If ‘Replace and Program ECU’ is selected the Telematics Communication Interface Control Module will not be listed in the Supported Controllers screen. You must go back and select ‘Reprogram ECU.’

9.2 In the SPS Supported Controllers screen, depending the model year, there will be one of three options that are listed below.

Select the appropriate option for the vehicle:

9.3 Follow the on-screen instructions to complete programming.

Note: If there is a programming issue, please contact Techline Customer Support Center (TCSC) at 1-800-828-6860 (1-800-503-3222 for French).

Notice: Step 10 is an additional step required for GEN 10 modules ONLY (module P/Ns 23230538, 23232607, 23233066, 23230483).

Important: Failure to perform this step may result in an “Engine Power Reduced” message on DIC or “Check Engine light illumination” while maintaining normal engine performance. This may occur immediately after an OnStar blue button press configuration or soon afterwards

  1. Perform Remote Vehicle Speed Limiting Reset using GDS2 as follows: (GEN 10 modules only, see note above).
    • Navigation path for vehicles with GDS2 support for ALL vehicle modules:
    • Module Diagnostics | Telematics Communication Interface Module | Configuration/Reset Functions | Remove/Reset Module | Remote Vehicle Speed Limiting Reset
    • Additional Options | OnStar Canada GSM | Module Diagnostics | Telematics Communication Interface Module | Configuration/Reset Functions | Remove/Reset Module | Remote Vehicle Speed Limiting Reset
  1. Turn the ignition to the OFF position and wait ten minutes.

Notice: A 10 minute wait time is required to avoid configuration errors.

Note: Do NOT press the RED (OnStar Emergency Button) at anytime during the installation. This will cause module configuration issues.

If you inadvertently press the RED (OnStar Emergency Button) during installation you will not be able to complete the final configuration with the advisor until the next day.

 

  1. Turn the ignition to the ON position and press the OnStar Blue Button to call OnStar.

Note: The vehicle must be located in an area with a strong cellular network to perform this step.

Important: The customer SHOULD NOT be the first one to press the OnStar Blue Button after installation.

12.1 The technician will hear a message stating “Hello and welcome to OnStar. Your OnStar account is currently inactive”. Please push the OnStar Blue Button again to activate your account, learn more about OnStar services, or speak to an OnStar Advisor.

12.2 The technician will announce themselves by first name, dealership name and explain the vehicle has been upgraded for Canadian CDMA Transitions. If the vehicle is a new unsold unit, inform the advisor so the OnStar demo setting is initiated.

Note: During activation with the OnStar Advisor, the French Language option may be requested.

12.3 OnStar advisor will confirm that the vehicle is set up correctly and if no issues were identified

  1. If the OnStar advisor identifies an issue they will complete a manual configuration while on the call. The technician will complete the manual configuration call with the OnStar Advisor.

13.1 The technician will need to provide the following information for a manual configuration:

  • Customer Name
  • Dealer Code with Division
  • Vehicle VIN or:
    • OnStar Account Number
    • Old STID – located on the label of the original module
    • Customer Phone Number
  1. Upon confirmation of successful hardware installation, the procedure is complete unless the vehicle is an unsold vehicle on a dealer lot, proceed to the next step.
  2. Apply the OnStar 4G Wi-Fi sticker to the vehicle near the price and fuel economy label, the vehicle is ready for sale.

 

Parts Information

Vehicle Line and

Model Year

Module

Part Number

Model Year 2011 & Above Model Year

2010 & Under

Splitter Male to Male Universal Male to Male

Keyed

Female to Male Cable UHF Adaptor Cable
Buick Allure

2005-2009

23230482 23242476 23242478
Buick Century

2004

23230482 23242476 23242478
Buick Enclave

2008-2015

 

23233066 23242479 23242477 23310710 23242476
84021666 (2X)
Buick Encore

2013-2014

23230538 23242479 23242477 23310710
Buick LaCrosse

2005-2009

23230482 23242476 23242478
Buick LaCrosse

2010-2014

 

23230538 23242479 23242477 23310710 23242476
(2X)
Buick LeSabre

2000-2005

23230482 23242476 23242478
Buick Lucerne

2006–2011

 

23230483 23242479 23242477 23310710 23242476
84021667 (2X)
Buick Rainier

2004-2007

23235234 23242476 23242478
Buick Regal

2004

23230482 23242476 23242478

 

Vehicle Line and

Model Year

Module

Part Number

Model Year 2011 & Above Model Year

2010 & Under

Splitter Male to Male Universal Male to Male

Keyed

Female to Male Cable UHF Adaptor Cable
Buick Regal

2011-2014

23230538 23242479 23242477 23310710 23242476

 

 (Requires 90 Degree Cable) (2X for 2011 MY

without RPO AUA)

 

13581153
Buick Rendezvous

2003-2007

23235234 23242476 23242478
Buick Terraza

2005-2007

23235234 23242476 23242478
Buick Verano

2012-2014

 

 

23230538 23242479 23242477 23310710
(Requires 90 Degree Cable)
13581153
Cadillac ATS

2013-2014

23232607 23242479 23242477 23310710
Cadillac CTS

2003-2007

23230482 23242476 23242478
Cadillac CTS

2008-2010

 

23230483 23242476
84021667 (2X)
 Cadillac CTS Sedan

2011-2013

 

23230483 23242479 23242477 23310710
84021667
Cadillac CTS

Sedan

2014

 23232607  23242479  23242477  23310710
Cadillac CTS

except Sedan

2008-2015
23230483 23242479 23242477 23310710 23242476 23242478
84021667
2003-2007
23230482 23242476 23242478
Cadillac

DeVille

DHS/DTS

2002-2005

23235234 23242476 23242478

 

Vehicle Line and

Model Year

Module

Part Number

Model Year 2011 & Above Model Year

2010 & Under

Splitter Male to Male Universal Male to Male

Keyed

Female to Male Cable UHF Adaptor Cable
Cadillac DTS

2006-2011

 

23230483 23242479 23242477 23310710 23242476
84021667 (2X)
Cadillac ELR*

2014

23230538 23242479 23242477 23310710
Cadillac Escalade Models 2015
23230538 23242479 23242477 23310710
2007-2014
23233066 23242479 23242477 23310710 23242476
84021666 (2X)
2003-2006
23230482 23242476 23242478
Cadillac Funeral Coach

2007-2010

 

23230483 23242479 23242477 23310710 23242476
84021667 (2X)
Cadillac Funeral Coach 2011 23230483 23242479 23242477 23310710 23242476
84021667 (2X)
Cadillac Funeral Coach 2013-2015 23230538 23242479 23242477 23310710 23242476
(2X)
Cadillac Limousine 23230483 23242479 23242477 23310710 23242476
84021667 (2X)
Cadillac Seville SLS/STS

2002-2003

23235234 23242476 23242478
Cadillac SRX 2013-2014
23232607 23242479 23242477 23310710 23242476
(2X)
2010-2012
23230538 23242479 23242477 23242477 23242476
(2X)
2007-2009
23230483 23242476
84021667 (2X)
2004-2006
23235234 23242476 23242478
Cadillac STS

2005-2011

23235227 23242476 23242478
Cadillac XLR Roadster

2004-2009

23230536 23242476 23242478

 

Vehicle Line and

Model Year

Module

Part Number

Model Year 2011 & Above Model Year

2010 & Under

Splitter Male to Male Universal Male to Male

Keyed

Female to Male Cable UHF Adaptor Cable
Cadillac XTS

2013-2014

23230538 23242479 23242477 23310710
Chevrolet Avalanche 2007-2013
23233066 23242479 23242477 23310710 23242476
84021666 (2X)
2003-2006
23235234
Chevrolet Aveo

2009-2011

 

23230483 23242476
84021667 (2X)
Chevrolet Camaro

2010-2015

 

23230538 23242479 23242477 23310710 23242476
(2X)
Chevrolet Captiva (VIN L)

2012-2015

 

23230483 23242479 23242477 23310710
84021667
Chevrolet Cavalier

2004

23235234 23242476 23242478
Chevrolet Cobalt

2005-2010

23235220 23242476 23242478
Chevrolet Corvette 2014
23230538 23242479 23242477 23310710
2007-2008 Z06 and 2009-2013 All Models
23230536 23242479 23242477 23310710 23242476 23242478
2005-2008 Coupe and Convertible
23230537 23242479 23310710 23242476 23242478
Chevrolet Colorado

2004-2012

23235234 23242479 23242477 23310710 23242476 23242478
Chevrolet Colorado 2012

 

Bluetooth Antenna
15938939

 

Vehicle Line and

Model Year

Module

Part Number

Model Year 2011 & Above Model Year

2010 & Under

Splitter Male to Male Universal Male to Male

Keyed

Female to Male Cable UHF Adaptor Cable
Chevrolet Cruze

2011-2014

23230538 23242479 23242477 23310710
Chevrolet Equinox 2010-2014
23232607 23242479 23242477 23310710 23242476
(2X)
2007-2009
23230483 23242476
84021667 (2X)
2005-2006
23399653 23242476 23242478
Chevrolet Express 2011-2015
23233066 23242479 23242477 23310710
84021666
2004-2005
23230482 23242476 23242478
Chevrolet HHR

2006-2011

23235227 23242476 23242478
Chevrolet Impala 2014
23232607 23242479 23242477 23310710
2006-2013
23230483 23242479 23242477 23310710 23242476
84021667 (2X)
2001-2005
23230482 23242476 23242478
Chevrolet Malibu 2013-2014
23230538 23242479 23242477 23310710
2004-2012
23235227 23242479 23242477 23310710 23242476 23242478
Chevrolet

Monte Carlo

2006-2007
23230483 23242476
84021667 (2X)
2001-2005
23230482 23242476 23242478
Chevrolet Orlando

2011-2014

23230538 23242479 23242477 23310710
Chevrolet SS

2014

 

23230538 23242479 23242477 23310710 23242476
(2X)
Chevrolet Silverado 2014 Silverado 1500 and 2015 Silverado 2500/3500
23230538 23242479 23242477 23310710
2007-2013 Silverado and 2014 Silverado 2500/3500
23233066 23242479 23242477 23310710 23242476
84021666 (2X)
2003-2006 Silverado and 2007 Silverado Classic
23230482 23242476 23242478

 

Vehicle Line and

Model Year

Module

Part Number

Model Year 2011 & Above Model Year

2010 & Under

Splitter Male to Male Universal Male to Male

Keyed

Female to Male Cable UHF Adaptor Cable
Chevrolet Sonic

2012-2014

23230538 23242479 23242477 23310710
Chevrolet Spark

2013-2014

23232607 23242479 23242477 23310710
Chevrolet Suburban 2015
23230538 23242479 23242477 23310710
2007-2014
23233066 23242479 23242477 23310710 23242476
84021666 (2X)
2003-2006
23230482 23242476 23242478
Chevrolet Trail Blazer

2002-2009

23235234 23242476 23242478
Chevrolet Tahoe 2015
23230538 23242479 23242477 23310710
2007-2014
23233066 23242479 23242477 23310710 23242476
84021666 (2X)
2003-2006
23230482 23242476 23242478
Chevrolet Traverse

2009-2015

 

23233066 23242479 23242477 23310710 23242476
84021666 (2X)
Chevrolet Trax

2013-2014

23230538 23242479 23242477 23310710
Chevrolet Uplander

2005-2009

23235234 23242476 23242478
Chevrolet Venture

2003-2005

23235234 23242476 23242478
Chevrolet Volt*

2011-2014

23230538 23242479 23242477 23310710

 

Vehicle Line and

Model Year

Module

Part Number

Model Year 2011 & Above Model Year

2010 & Under

Splitter Male to Male Universal Male to Male

Keyed

Female to Male Cable UHF Adaptor Cable
GMC Acadia

2007-2015

 

23233066 23242479 23242477 23310710 23242476
84021666 (2X)
GMC Canyon

2004-2012

23235234 23242479 23242477 23310710 23242476 23242478
GMC Canyon 2012

 

Bluetooth Antenna
15938939
GMC Envoy

2002-2009

23235234 23242476 23242478
GMC Savana 2011-2015
23233066 23242479 23242477 23310710 23242476
84021666 (2X)
2004-2005
23230482 23242476 23242478
2003
23230482 23242476 23242478
GMC Sierra Models 2014 Sierra 1500 and 2015 Sierra 2500/3500
23230538 23242479 23242477 23310710
2007-2013 Sierra and 2014 Sierra 2500/3500
23233066 23242479 23242477 23310710 23242476
84021666 (2X)
2003-2006 Sierra and 2007 Sierra Classic
23230482 23242476 23242478
GMC Terrain

2010-2014

 

23232607 23242479 23242477 23310710 23242476
(2X)
GMC Yukon

Models

2015
23230538 23242479 23242477 23310710
2007-2014
23233066 23242479 23242477 23310710 23242476
84021666 (2X)
2003-2006
23230482 23242476 23242478
HUMMER H2 2008-2010
23233066 23242476
84021666 (2X)
2003-2007
23235234 23242476 23242478

 

Vehicle Line and

Model Year

Module

Part Number

Model Year 2011 & Above Model Year

2010 & Under

Splitter Male to Male Universal Male to Male Keyed Female to Male Cable UHF Adaptor Cable
HUMMER H3

2006-2010

23235234 23242476 23242478
Oldsmobile Aurora

2001-2003

23230482 23242476 23242478
Oldsmobile Bravada

2002-2004

23235234 23242476 23242478
Oldsmobile Silhouette

2003-2004

23235234 23242476 23242478
Pontiac

Aztek

2003-2005

23235234 23242476 23242478
Pontiac Bonneville

2000-2005

23230482 23242476 23242478
Pontiac G3

2009-2011

 

23230483
84021667
Pontiac G5

2007-2010

23235220 23242476 23242478
Pontiac G6

2005-2010

23235227 23242479 23242477 23310710 23242476 23242478
Pontiac G8

2008-2009

 

23233066 23242476
84021666 (2X)
Pontiac Grand Prix

2004-2008

23383877 23242476 23242478
Pontiac Montana/SV6

2003-2009

23235234 23242476 23242478
Pontiac Pursuit

2005-2006

23235220 23242476 23242478

 

Vehicle Line and

Model Year

Module

Part Number

Model Year 2011 & Above Model Year

2010 & Under

Splitter Male to Male Universal Male to Male

Keyed

Female to Male Cable UHF Adaptor Cable
Pontiac Solstice

2006-2010

23235227 23242476 23242478
Pontiac Sunfire Coupe

2003-2005

23235234 23242476 23242478
Pontiac Torrent 2007-2009
23230483 23242476
84021667 (2X)
2006
23399653 23242476 23242478
Pontiac Vibe 2009-2010
23230483 23242476
84021667 (2X)
2005-2008
23230482 23242476 23242478
Saturn Astra

2008-2009

23230537 23242476 23242478

 

Vehicle Line and

Model Year

Module

Part Number

Model Year 2011 & Above Model Year

2010 & Under

Splitter Male to Male Universal Male to Male

Keyed

Female to Male Cable UHF Adaptor Cable
Saturn AURA

2007-2011

23235227 23242479 23242477 23310710 23242476 23242478
Saturn ION

2004-2007

23235234 23242476 23242478
Saturn L300

2002-2004

23230482 23242476 23242478
Saturn OUTLOOK

2007-2010

 

23233066 23242476
84021666 (2X)
Saturn RELAY

2005-2007

23235234
Saturn SKY

2007-2009

23235227 23242476 23242478
Saturn VUE 2008-2010
23230483 23242476
84021667 (2X)
2003-2007
23230482 23242476 23242478
*As stated in the Recommendation/Instructions of this bulletin, the #11342: Customer Satisfaction – Enhancements for Side Impact Pole Performance and #PIC5920: Vehicle Will Not Charge And Hybrid Loss Of Isolation With DTC P0AA6 must be completed on the Volt and ELR, if applicable, before proceeding with this bulletin.

For product ordering information, call a local automotive equipment supplier or call Velcro at 800-683-5276, Kent Automotive at 1-800-563-1717 and 3M at 1-800-364–3577.

 

Part Number Description Material Allowance
Velcro

191195

Velcro Reclosable Loop Fastener Tape (hook and loop)*

2 in X 25 yard

$2.20 CAD (per vehicle)
KT13487 BRS Tape KT13487**

8 in X 10 in

$3.25 CAD (per vehicle)
4314 3M Urethane Foam Tape***

1/2 in X 18 yards, 1/4 inch thick

$0.90 CAD (per vehicle)
P46505 Kent Automotive

Adhesive-Back Shim Stock

3/4″ Wide X 30 Feet X 7/16″ Thick

$1.50 CAD (per vehicle)
130C Scotch (3M)

Linerless Rubber Splicing Tape

3/4 in X 30 Feet X .030 in

$0.80 (per vehicles)
*There is enough material to repair multiple vehicles. Store the remaining materials for future use.

**There is enough material to repair approximately 8 vehicles. Store the remaining materials for future use.

***There is enough material to repair multiple vehicles. Store the remaining material for future use.

>There is enough material to repair about 40 vehicles. Store the remaining material for future use.

<There is enough material to repair about 40 vehicles. Store the remaining material for future use.

Parts Issue (Defective, Damaged, Wrong Parts, Missing Parts, Dealer Trades)

Dealer should contact York Electronics by phone, e-mail, or fax:

Eastern Canada
Phone: English 1-888-650-9675 ext. 307
Phone: French 1-888-650-9675 ext. 302
Fax: 1-888-650-9677
E-mail: [email protected]

Western Canada
Phone: 1-800-361-2894 ext. 1
Fax: 1-800-361-5396
E-mail: [email protected]

 

Warranty Replacements

Article 1.1.3.1 Passenger Cars and Light Duty Trucks

 

Warranty Does Not Cover

  • Condition resulting from negligence, alteration, accident or use for which the part or accessory was not designed or approved by GM;
  • Parts and accessories used in racing or other competition;
  • Loss of time, inconvenience, loss of use of the vehicle or other economic loss;
  • Damage due to the lack of maintenance or use of wrong fluids, fuel, oil, refrigerant or lubricants.

 

Article 1.2.4.1 Service Agent Replacement Parts and Accessories Warranty Coverage

  • GM warrants GM Service Replacement Parts and Accessories to the Service Agent, and it will pay Service Agent for repair or replacement of any defective or malfunctioning part or accessory. The Service Agent Parts and Accessories Warranty applies to all GM Parts and Accessories sold at retail by Service Agent, or used in warranty repairs.
    • All new or remanufactured GM Parts and Accessories installed by Service Agent and used in New Vehicle Limited or Emission Warranty repairs are covered, parts and labour, for any remaining unused portion of the Vehicle or Emission Warranty or 12 months/20,000 kms. Whichever is greater (12 months, regardless of odometer reading on medium duty trucks). For details see Article 1.1.3.

Note: Effective January 1, 2013 the mileage limitation was removed.

 

Core Processing

  • Cores are NOT to be returned to York Electronics.
  • Parts are to be disposed as referenced in Article 1.7.3 of the Service Policies and Procedures Manual.

Note: After the 7-day retention period the old modules can be scrapped in the metal recycling or e-recycling as proscribed in your local area.

 

Claiming Information

Labor Codes Description
0602058 OnStar 3G/4G Upgrade – Installation Labour
0602068 OnStar 3G/4G Upgrade – Mobile Service Admin Allowance
0602078 OnStar 3G/4G Upgrade – Courtesy Transportation

OnStar 3G/4G Upgrade Performed by Dealer Service Technician:

Labor Code 0602058: The component R&R labor time should be entered in the Base Labor Time field and the 0.2 hr administrative allowance should be included in the Administration Time field. The $25 net amount should be submitted in the net item administrative allowance field. (The administrative allowance for electronic components exchanged through York is 0.2 hr handling allowance and $25 net amount.) This net amount compensation is intended to compensate the Parts Department’s effort during the exchange process. For further information, please refer to Article 1.5.10 of the Service Policies and Procedures Manual.

OnStar 3G/4G Upgrade Performed by York Mobile Service:

For Canadian dealerships only (in Ontario using the York Mobile Service): In the event that a mobile service is provided at the dealership, the R&R labor time and the $25 net amount are NOT to be claimed; however, the 0.2 hr administrative allowance is claimed once per warranty repair/exchange. (Labor Code 0602068)

 

Returning The Upgraded Vehicle To The Customer

Leave new OnStar services information pamphlet in the vehicle.

 

Labor Time Information

Labor Operation Vehicle Line and Model Year Labor Time
OnStar Module Replacement

and Cables Installation

0602058

Buick Allure

2005-2009

0.6 hr
Buick LaCrosse

2005-2009

0.6 hr
Buick LaCrosse

2010-2014

Use Published Labor Operation Time for Labor Code: 3422790
Buick Century

2004

0.7 hr
Buick Enclave

2008-2015

Use Published Labor Operation Time for Labor Code: 3422790
Buick Encore

2013-2014

Use Published Labor Operation Time for Labor Code: 3422790.

Bracket Modification Add Time: 0.2 hr

Buick LeSabre

2000-2005

0.5 hr
Buick Lucerne

2006

0.7 hr
Buick Lucerne

2007-2011

Use Published Labor Operation Time for Labor Code: 3422790
Buick Rainier

2004-2007

0.6 hr
Buick Regal

2004

0.7 hr

 

Labor Operation Vehicle Line and Model Year Labor Time
OnStar Module Replacement

and Cables Installation

0602058

Buick Regal

2011-2014

Use Published Labor Operation Time for Labor Code: 3422790
Buick Rendezvous

2003

1.0 hr**
Buick Rendezvous

2004-2007

0.9 hr**
Buick Terraza

2005-2007

0.9 hr**
Buick Verano

2012-2014

Use Published Labor Operation Time for Labor Code: 3422790
Cadillac ATS

2013-2014

Use Published Labor Operation Time for Labor Code: 3422790
Cadillac CTS

2003-2007

0.7 hr
Cadillac CTS Sedan

2014

Use Published Labor Operation Time for Labor Code: 3422790
Cadillac CTS (except Sedan)

2003-2007

0.7 hr
Cadillac CTS (except Sedan)

2008-2015

Use Published Labor Operation Time for Labor Code: 3422790
Cadillac DeVille DHS/DTS

2002-2006

0.9 hr**
Cadillac DTS

2007-2011

Use Published Labor Operation Time for Labor Code: 3422790

 

Labor Operation Vehicle Line and Model Year Labor Time
OnStar Module Replacement

and Cables Installation

0602058

Cadillac ELR*

2014

Use Published Labor Operation Time for Labor Code: 3422790
Cadillac Escalade Models

2003-2006

1.0 hr
Cadillac Escalade Models

2007-2015

Use Published Labor Operation Time for Labor Code: 3422790
Cadillac Funeral Coach

2007-2011

Use Published Labor Operation Time for Labor Code: 3422790
Cadillac Limousine Use Published Labor Operation Time for Labor Code: 3422790
Cadillac Seville SLS/STS

2002-2003

0.8 hr
Cadillac SRX

2004-2006

1.3 hrs
Cadillac SRX

2007-2014

Use Published Labor Operation Time for Labor Code: 3422790
Cadillac STS

2005-2006

1.1 hrs
Cadillac STS

2007-2011

Use Published Labor Operation Time for Labor Code: 3422790
Cadillac XLR Roadster

2004-2006

0.5 hr
Cadillac XLR Roadster

2007-2009

Use Published Labor Operation Time for Labor Code: 3422790

 

Labor Operation Vehicle Line and Model Year Labor Time
OnStar Module Replacement

and Cables Installation

0602058

Cadillac XTS

2013-2014

Use Published Labor Operation Time for Labor Code: 3422790
Chevrolet Avalanche

2003-2006

1.0 hr
Chevrolet Avalanche

2007-2013

Use Published Labor Operation Time for Labor Code: 3422790
Chevrolet Aveo

2009-2011

Use Published Labor Operation Time for Labor Code: 3422790
Chevrolet Camaro

2010-2015

Use Published Labor Operation Time for Labor Code: 3422790
Chevrolet Captiva (VIN L)

2012-2015

Use Published Labor Operation Time for Labor Code: 3422790
Chevrolet Cavalier

2004

1.1 hrs
Chevrolet Cobalt

2005-2006

1.2 hrs**
Chevrolet Cobalt

2007-2010

Use Published Labor Operation Time for Labor Code: 3422790

Bracket Modification Add Time: 0.2 hr

Chevrolet Corvette

2005-2006

0.6 hr
Chevrolet Corvette

2007-2014

Use Published Labor Operation Time for Labor Code: 3422790
Chevrolet Colorado

2004-2006

0.9 hr

 

Labor Operation Vehicle Line and Model Year Labor Time
OnStar Module Replacement

and Cables Installation

0602058

Chevrolet Colorado

2007-2012

Use Published Labor Operation Time for Labor Code: 3422790

Bracket Modification Add Time: 0.2 hr

Chevrolet Cruze

2011-2014

Use Published Labor Operation Time for Labor Code: 3422790
Chevrolet Equinox

2006

0.7 hr**
Chevrolet Equinox

2007-2014

Use Published Labor Operation Time for Labor Code: 3422790
Chevrolet Express

2004-2005

0.5 hr
Chevrolet Express

2011-2015

Use Published Labor Operation Time for Labor Code: 3422790
Chevrolet HHR

2006-2011

Use Published Labor Operation Time for Labor Code: 3422790
Chevrolet Impala

2001-2006

0.6 hr
Chevrolet Impala

2007-2014

Use Published Labor Operation Time for Labor Code: 3422790
Chevrolet Malibu

2004-2006

1.7 hrs
Chevrolet Malibu

2007-2014

Use Published Labor Operation Time for Labor Code: 3422790
Chevrolet Monte Carlo

2001-2007

0.6 hr

 

Labor Operation Vehicle Line and Model Year Labor Time
OnStar Module Replacement

and Cables Installation

0602058

Chevrolet Orlando

2011-2014

Use Published Labor Operation Time for Labor Code: 3422790
Chevrolet Silverado

2003-2006, 2007 (Classic)

1.0 hr
Chevrolet Silverado

2007 (New Style), 2008-2015

Use Published Labor Operation Time for Labor Code: 3422790
Chevrolet Sonic

2012-2014

Use Published Labor Operation Time for Labor Code: 3422790
Chevrolet Spark

2013-2014

Use Published Labor Operation Time for Labor Code: 3422790
Chevrolet Suburban

2003-2006

1.0 hr
Chevrolet Suburban

2007-2015

Use Published Labor Operation Time for Labor Code: 3422790
Chevrolet TrailBlazer

2002-2009

0.6 hr
Chevrolet Tahoe

2003-2006

0.6 hr
Chevrolet Tahoe

2007-2015

Use Published Labor Operation Time for Labor Code: 3422790
Chevrolet Traverse

2009-2015

Use Published Labor Operation Time for Labor Code: 3422790

 

Labor Operation Vehicle Line and Model Year Labor Time
OnStar Module Replacement

and Cables Installation

0602058

Chevrolet Trax

2013-2014

Use Published Labor Operation Time for Labor Code: 3422790

Bracket Modification Add Time: 0.2 hr

Chevrolet Uplander

2005-2009

0.9 hr**
Chevrolet Venture

2003-2005

0.8 hr**
Chevrolet Volt*

2011-2014

Use Published Labor Operation Time for Labor Code: 3422790
GMC Acadia

2007-2015

Use Published Labor Operation Time for Labor Code: 3422790
GMC Canyon

2004-2006

0.9 hr**
GMC Canyon

2007-2012

Use Published Labor Operation Time for Labor Code: 3422790

Bracket Modification Add Time: 0.2 hr

GMC Envoy

2007-2009

2002-2006

0.6 hr
GMC Savana

2003-2005

0.5 hr
GMC Savana

2011-2015

Use Published Labor Operation Time for Labor Code: 3422790
GMC Sierra Models

2003-2006

1.0 hr
GMC Sierra Models

2007-2015

Use Published Labor Operation Time for Labor Code: 3422790
GMC Terrain

2010-2014

Use Published Labor Operation Time for Labor Code: 3422790
GMC Yukon Models

2003-2006

1.0 hr
GMC Yukon Models

2007-2015

Use Published Labor Operation Time for Labor Code: 3422790

 

 

Labor Operation Vehicle Line and Model Year Labor Time
OnStar Module Replacement

and Cables Installation

0602058

HUMMER H2

2003-2007

 1.1 hrs
HUMMER H2

2008-2010

Use Published Labor Operation Time for Labor Code: 3422790
HUMMER H3

2006

0.7 hr
HUMMER H3

2007-2010

Use Published Labor Operation Time for Labor Code: 3422790
Oldsmobile Aurora

2001-2003

0.5 hr
Oldsmobile Bravada

2002-2004

0.6 hr
Oldsmobile Silhouette

2003-2004

0.8 hr**
Pontiac Aztek

2003

0.7 hr
Pontiac Aztek

2004-2005

0.6 hr
Pontiac Bonneville

2000-2005

0.5 hr
Pontiac G3

2009-2011

Use Published Labor Operation Time for Labor Code: 3422790
Pontiac G5

2007-2010

Use Published Labor Operation Time for Labor Code: 3422790

Bracket Modification Add Time: 0.2 hr

Pontiac G6

2005-2006

1.7 hrs
Pontiac G6

2007-2010

Use Published Labor Operation Time for Labor Code: 3422790
Pontiac G8

2008-2009

Use Published Labor Operation Time for Labor Code: 3422790
Pontiac Grand Prix

2004-2006

0.5 hr

 

Labor Operation Vehicle Line and Model Year Labor Time
OnStar Module Replacement

and Cables Installation

0602058

 

 

 

 

 

 

 

 

 

 

 

Pontiac Grand Prix

2007-2008

Use Published Labor Operation Time for Labor Code: 3422790
Pontiac Montana

2003-2005

0.8 hr**
Pontiac Montana SV6

2005-2009

0.9 hr**
Pontiac Pursuit

2005-2006

1.2 hrs**
Pontiac Solstice

2006

0.8 hr
Pontiac Solstice

2007-2010

Use Published Labor Operation Time for Labor Code: 3422790
Pontiac Sunfire Coupe

2003-2005

1.1 hrs
Pontiac Torrent

2006

0.7 hr**
Pontiac Torrent

2007-2009

Use Published Labor Operation Time for Labor Code: 3422790
Pontiac Vibe

2005-2006

0.6 hr
Pontiac Vibe

2007-2010

Use Published Labor Operation Time for Labor Code: 3422790

 

Labor Operation Vehicle Line and Model Year Labor Time
OnStar Module Replacement

and Cables Installation

0602058

Saturn Astra

2008-2009

Use Published Labor Operation Time for Labor Code: 3422790

Bracket Modification Add Time: 0.2 hr

Saturn AURA

2007-2011

Use Published Labor Operation Time for Labor Code: 3422790
Saturn ION

2004-2006

1.2 hrs
Saturn ION

2007

Use Published Labor Operation Time for Labor Code: 3422790
Saturn L300

2002-2004

0.3 hr (Wagon)

0.2 hr (Except Wagon)

Saturn OUTLOOK

2007-2010

Use Published Labor Operation Time for Labor Code: 3422790
Saturn RELAY

2005-2007

0.9 hr**
Saturn SKY

2007-2009

Use Published Labor Operation Time for Labor Code: 3422790
Saturn VUE

2003-2006

0.4 hr
Saturn VUE

2007-2010

Use Published Labor Operation Time for Labor Code: 3422790
*As stated in the Recommendation/Instructions of this bulletin, the #11342: Customer Satisfaction – Enhancements for Side Impact Pole Performance and #PIC5920: Vehicle Will Not Charge And Hybrid Loss Of Isolation With DTC P0AA6 must be completed on the Volt and ELR, if applicable, before performing this bulletin.

**Labor times have been adjusted to provide time allowance for bracket modification on these vehicles.

 

OnStar Module Bracket Modification

During the installation of the OnStar 3G/4G LTE module, there may be interference with the module to the bracket not allowing the module to fully seat into place.

 

Vehicles listed below may require bracket modifications. For early model vehicles (mostly model year 2007 and older), labor times have been adjusted to provide time allowance for bracket modification.

For later model vehicles (mostly model year 2008 and newer), refer to the Labor Time Information section above to utilize “add time” when processing the transaction.

 

Bracket Modification Instructions

Modification of the bracket and/or installation of material to the module may be required to secure the new 3G/4G LTE module into place.

Follow the appropriate instructions if this condition exists:

 

Buick Encore (2013-2014) / Chevrolet Trax (2013-2014)

After the original module and bracket is removed.

Remove the illustrated sections
Remove the illustrated sections (1) of the bracket to allow the module’s connectors access.

Secure the splitter
Secure the splitter to the side of the bracket as illustrated above.

Continue with the installation procedure.

 

Buick Rendezvous (2003-2007)

Remove enough material

After the original module is removed.

Remove enough material (1) from the bracket to allow the new module connectors access through the bracket.

Drill a 22.25 mm (7/8 in) hole (2) as illustrated above to allow the module’s connector access.

Scotch Linerless Rubber Splicing Tape 130C
Wrap the new module with Scotch Linerless Rubber Splicing Tape 130C, 19 mm (¾ in) wide, (rubber tape) or equivalent from left to right, covering the back side of the module as illustrated.

Note: Wrapping the module with rubber tape will help prevent movement in the bracket after installed.

Continue with the installation procedure.

 

Cadillac DeVille/DHS/DTS (2002-2005)

Remove the corner

After the original module is removed.

Remove the corner as illustrated above from the electrical component mounting bracket.

Install two strips of Kent Automotive Adhesive-Back Shim Stock (1) 19 mm (¾ in) thick or equivalent to the bottom of the electrical component mounting bracket as illustrated above.

Kent Automotive Adhesive-Back Shim Stock
Install the OnStar module and secure the module with nylon wire tie as illustrated. Trim the excess wire tie material.

Continue with installation procedure.

 

Chevrolet Cobalt (2005-2010) / Pontiac G5, Pursuit (2005-2010)

After the original module is removed.

Remove only enough material
Remove only enough material from the lower edge (1) and shoulder (2) from the bracket to allow the module to seat fully.

Continue with the installation procedure.

 

Chevrolet Colorado (2004-2012) / GMC Canyon (2004-2012)

After the original module is removed.

Velcro 191195 Reclosable Loop Fastener Tape

Install one side of 2” Velcro 191195 Reclosable Loop Fastener Tape (hook and loop) or equivalent as shown above to the new OnStar module.

 Velcro 191195 Reclosable Loop Fastener Tape

Install the other side of the 2” Velcro 191195 Reclosable Loop Fastener Tape (hook and loop) or equivalent to the OnStar module bracket as illustrated.

Use the Reclosable Loop Fastener Tape or equivalent to secure the OnStar module to the bracket.

Continue with the installation procedure.

 

Chevrolet Venture (2003-2005 / Pontiac Montana (2003-2005) / Oldsmobile Silhouette (2003-2004) / Buick Terraza (2005-2007) / Chevrolet Uplander (2005-2009) / Pontiac Montana SV6 (2005-2009) / Saturn RELAY (2005-2007)

Bend the OnStar bracket
After the original module removed.

Bend the OnStar bracket tap forward as illustrated.

Kent Automotive Adhesive-Back Shim Stock
Install two strips of Kent Automotive Adhesive-Back Shim Stock 3/4″ Wide X 7/16″ thick or equivalent to the bottom of the OnStar module and install a piece of foam (2) to the locking strap as illustrated.

Continue with the installation procedure.

 

Chevrolet Equinox (2006) / Pontiac Torrent (2006)

Bend the tab

After the original module is removed.

Bend the tab, illustrated above, out of the way so the OnStar module connector does not contact the bracket.

Continue with the installation procedure.

 

Saturn Astra (2008-2009)

Remove the corner
After the original module is removed.

Remove the corner of the OnStar bracket as illustrated above.

Continue with the installation procedure.

 

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