14735G: Front Passenger Air Bag Inflator Module – 2003-2005 Pontiac Vibe

NHTSA Campaign Number: 15V286
Manufacturer Toyota Motor Engineering & Manufacturing
Components AIR BAGS
Potential Number of Units Affected 1,069,055

 

Passenger Side Front Air Bag Inflator may Rupture

In the event of a crash necessitating deployment of the passenger’s frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

 

Summary

Toyota Motor Engineering & Manufacturing (Toyota) notified the agency on May 13, 2015, that they are recalling 2005-2007 Lexus SC, Toyota Corolla, Corolla Matrix, Sequoia, and Pontiac Vibe, and 2005-2006 Toyota Tundra vehicles that were originally sold, or ever registered, in Florida, along the Gulf Coast, Puerto Rico, Hawaii, the U.S. Virgin Islands, Guam, Saipan and American Samoa. On June 16, 2015 Toyota expanded the recall to cover an additional 769,055 vehicles, including certain model year 2002-2004 Lexus SC, Toyota Sequoia, 2003-2004 Toyota Corolla Matrix, Toyota Corolla, Pontiac Vibe, and Toyota Tundra vehicles, as well the vehicles covered by the May 13, 2015 notification in the portions of Georgia, Alabama, Louisiana, Mississippi and Texas that were not previously included. The inflators in the front passenger air bags are susceptible to rupture in the event of a crash necessitating the deployment of the front passenger air bag.

 

Remedy

Toyota will notify their owners. Pontiac Vibe owners will be notified by GM. Dealers will replace the passenger side front air bag, free of charge. Owners may contact Toyota customer service at 1-800-331-4331. Toyota began the recall on July 13, 2015. Pontiac Vibe owners may contact GM at 1-800-762-2737. GM began the recall on June 29, 2015. NOTE: This recall supersedes recall 14V-655 in its entirety. For vehicles located in the U.S. states not listed above, please see Toyota recall 15V-285 which covers all other U.S. states.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall


#14735G: Front Passenger Air Bag Inflator Module – (Apr 3, 2018)

Subject: 14735G – Front Passenger Air Bag Assembly Module
Models: 2003-2005 Pontiac Vibe
Currently Registered or Previously Registered in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Guam, Puerto Rico, Saipan, U.S. Samoa or U.S. Virgin Islands

This safety recall is included in the Takata Air Bag Completion Rate Improvement Program. This program is applicable to U.S. dealers only and includes a $50.00 dealer completion bonus along with authorization for dealers to provide involved vehicle owners with courtesy transportation while their vehicle is being repaired. Dealers should order parts on a Customer Special Order (CSO) only. Refer to GM Service Information Bulletin #18-NA-094 for program guidelines and discard all copies of bulletin 14735F.


It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.

 

Condition

The Pontiac Vibe was manufactured by New United Motor Manufacturing, Inc. (NUMMI), a joint venture between Toyota and GM.

Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2003-2005 model year Pontiac Vibe vehicles currently registered or previously registered in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Guam, Puerto Rico, Saipan, U.S. Samoa or U.S. Virgin Islands. As a result, GM is conducting a safety recall. These vehicles are equipped with front passenger air bag assemblies. When operated in areas with consistently high absolute humidity, the front passenger air bag inflator module could be susceptible to rupture and the front passenger air bag could deploy abnormally in a crash, increasing the risk of injury to the occupant.

 

Correction

Dealers are to replace the front passenger air bag inflator assembly.

 

DEALER COMPLETION BONUS – U.S. DEALERS ONLY

General Motors will provide a $50.00 dealer completion bonus for the performance of the service procedure described in this bulletin. Refer to GM Service Information Bulletin #18-NA-094 for program guidelines.

 

Vehicles Involved

All involved vehicles are identified by Vehicle Identification Number on the Investigate Vehicle History screen in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content. For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.

 

Parts Information

Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering parts. Parts are currently in limited supply, dealers are encouraged not to order recall parts for use as shelf stock. Parts may have quantity limiters in effect. Dealers should order parts on a CSO = Customer Special Order only. DRO’s may be cancelled. Orders may be reviewed prior to being filled.

Important: Due to flight restrictions for hazardous goods shipments, dealer orders may arrive via FedEx or with your normal PDC delivery. Therefore, dealers should order ONLY as CSO. Please do not place orders as SPAC or OVN, it will delay shipment of the order. Please note, parts will not be shipped overnight. Plan accordingly for extended transit time to reach your facility.

Reminder: Parts may be removed from RIM management. Dealers should review the affected parts to confirm RIM managed status.

Part Number Description Quantity/ Vehicle
19355533 2003-2004 Air Bag Asm, I/P Kit *
(Includes Part Numbers 84136542 and 84103466)
1
19355534 2005-2008 Air Bag Asm, I/P Kit *
(Includes Part Numbers 84103467 and 84103466)
1

* Do not discard or destroy the box containing the new front passenger air bag inflator assembly, it will be needed to return the used part. The box contains special instructions for the packaging and return shipment of the used part. There are different instructions for U.S. and Canadian dealers. The instructions must be followed without exception. Copies of the instructions are also included at the end of this bulletin.

ALL AIR BAG INFLATOR MODULES AND AIR BAG ASSEMBLIES REPLACED IN ACCORDANCE WITH THIS RECALL MUST BE RETURNED – DO NOT DEPLOY OR OTHERWISE SCRAP THESE PARTS.

The person packing and shipping the used front passenger air bag inflator assembly must have received hazardous material training as per section 1.7.4.1 of the GM Service Policies and Procedures Manual and the training records must be on file at your dealership.

 

Service Procedure

Front Passenger Air Bag Inflator Assembly Replacement

Important: Do not discard or destroy the box containing the new front passenger air bag inflator assembly, it will be needed to return the used part. The box contains special instructions for the packaging and return shipment of the used part. There are different instructions for U.S. and Canadian dealers. The instructions must be followed without exception. Copies of the instructions are also included at the end of this bulletin.

Note: This recall bulletin provides service repair and labor time information for replacing the front passenger air bag inflator assembly. Other repairs, if required, are to be billed under warranty, goodwill assistance or customer pay.

  1. Connect the scan tool and determine if any diagnostic trouble codes (DTCs) have been set. Record set DTCs, if present, on the job card.
  2. Remove the instrument panel (I/P) compartment. Refer to Instrument Panel Compartment Replacement in SI.
  3. Disconnect cable from negative battery terminal. Refer to Battery Negative Cable Disconnection and Connection in SI.

Danger: Wait at least 90 seconds after disconnecting the cable from the negative battery terminal to prevent air bag and seat belt pretensioner deployment.

Caution: Avoid scratching or damaging the dashboard assembly. Place protective tape on the dashboard if needed.

  1. Remove the instrument panel passenger air bag assembly. Refer to Air Bag Instrument Panel Module Replacement in SI.
  2. Place the air bag assembly on a clean work bench.

 

Safety Precautions

Warning: If an air bag system is not handled using proper procedures and methods, it may be activated accidentally during work resulting in a life-threatening serious accident. If the service procedure is NOT performed correctly, the system may fail to activate when needed. Be sure to perform the proper work safely and according to the instructions in this service procedure.

  • Eliminate Static Electricity. Before start of work, touch a metallic portion of the vehicle with a bare hand to discharge static electricity charged on your body.
  • DO NOT Measure Resistance. DO NOT measure resistance of air bag components. Measuring current of a circuit tester may cause accidental activation.
  • Handle The Air Bag Properly. If an inflator is dropped, replace it with a NEW inflator.
  • DO NOT Allow Foreign Objects Near Air bag. Collect and account for all removed nuts/bolts to prevent them from landing in the air bag assembly. Any foreign objects in the air bag assembly may cause damage or injury if the air bag is activated.
  • Wear Protective Equipment. Always wear appropriate protective equipment when working on the air bag.

Caution: Remember to periodically touch a metallic part of the vehicle to discharge static electricity in the body if the anti-static kit is not being used.

Avoid standing directly over the inflator

Caution: Avoid standing directly over the inflator.

Note: Place clean sheets of paper on the bench inflator side up.

 

  1. Carefully place the air bag on the bench inflator side up.
  2. Wrap a flat-blade screwdriver with tape.

Remove the cover

  1. Remove the cover.

3.1 Gently insert the screwdriver between the air bag door and module and disengage the claws holding the door to the module.

3.2 After all the claws have been disengaged, separate the module from the door.

3.3 Mark the old module so it is not reused.

3.4 Inspect the door for damage to the mounting slots.

new module

  1. Install the new module.

4.1 Carefully slide the new module into the air bag door. Note the mounting direction.

Reengage the tangs of the module

4.2 Reengage the tangs of the module into the door using the screwdriver with the shaft wrapped in tape.

Press the lock tab down

4.3 Connect the new harness to the new module.

4.4 Press the lock tab down.

  1. Install the instrument panel passenger air bag assembly. Refer to Air bag Instrument Panel Module Replacement in SI.
  2. Install the instrument panel (I/P) compartment. Refer to Instrument Panel Compartment Replacement in SI.
  3. Connect cable from negative battery terminal. Refer to Battery Negative Cable Disconnection and Connection in SI.
  4. Connect the scan tool and determine if any diagnostic trouble codes (DTCs) have been set. Clear set DTCs, if required. Ensure no DTCs set after scan tool evaluation.
  5. Convey the used front passenger air bag inflator assembly along with the box that contained the new front passenger air bag inflator assembly, to the Parts Department for packaging and return shipment. DO NOT DEPLOY OR OTHERWISE SCRAP THESE PARTS.

 

COURTESY TRANSPORTATION – U.S. DEALERS ONLY

Dealers are authorized to provide alternate transportation to affected vehicle owners while their vehicle is at a GM dealership for performance of this recall between January 1, 2018 and March 31, 2018. This could include one-way or two-way shuttle service, one half-day vehicle rental or one full-day vehicle rental. Maximum courtesy transportation reimbursement is capped at one full-day vehicle rental.
The availability of courtesy transportation to these vehicle owners is critical in encouraging them to make their vehicle available as soon as possible for this important safety related repair. When scheduling service appointments, it is imperative that dealers make sure these vehicle owners clearly understand that some form of courtesy transportation is available and will be provided at no charge while their vehicle is being repaired.

 

Warranty Transaction Information

Submit a transaction using the table below. All transactions should be submitted as a ZFAT transaction type, unless noted otherwise.

Labor Code Description Labor Time Net Item
9102378 Replace Front Passenger Air Bag Inflator Assembly 0.7* ** ***

* Submit a $20.00 administrative allowance for return of the used front passenger air bag inflator assembly (document preparation and packaging). Add this amount in the Administrative Allowance Net Item field when submitting the repair transaction.

** U.S. Dealers Only – Dealers are eligible for a $50.00 completion bonus for each repair performed. Add this amount in the Miscellaneous Net Item field when submitting the repair transaction.

*** U.S. Dealers Only – Involved vehicle owners are eligible for courtesy transportation while their vehicle is being repaired. If courtesy transportation is required, add the actual cost in the appropriate Net Item field when submitting the repair transaction. Refer to GM Warranty Administration Bulletin 07-00-89-037 for Courtesy Transportation Program guidelines.

 

Customer Notification

General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).

 

Dealer Recall Responsibility – For U.S. States, Territories, and Possessions

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

The U.S. National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the U.S. National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

 

Dealer Recall Responsibility – All

All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc.vehicles in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.

All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.

Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

Shipping Instructions

Shipping Instructions


October 2014

Dear General Motors Customer:

GM strongly recommends that you have this safety recall repair performed immediately. If you do not follow the instructions in this letter, you should not drive your vehicle.

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Toyota has decided that a defect, which relates to motor vehicle safety, exists in certain 2003-2005 model year Pontiac Vibe vehicles. The Pontiac Vibe was manufactured by New United Motor Manufacturing, Inc. (NUMMI), a joint venture between Toyota and GM. As a result, GM is conducting a safety recall.

You received this notice because our records, which are based primarily on state registration and title data, indicate that your 2003-2005 model year Pontiac Vibe vehicle was previously or is currently registered in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Guam, Puerto Rico, Saipan, U.S. Samoa or U.S. Virgin Islands.

Important:

  • This notice applies to your 2003-2005 model year Pontiac Vibe.
  • Your vehicle is involved in GM safety recall 14735.
  • Schedule an appointment with your GM dealer as soon as possible.
  • This service will be performed for you at no charge.
Why is your vehicle being recalled? Your vehicle is equipped with a front passenger air bag assembly. When operated in areas with consistently high absolute humidity, the front passenger air bag inflator module could be susceptible to rupture and the front passenger air bag could deploy abnormally in a crash, increasing the risk of injury to the occupant.
What will we do? Your GM dealer will replace your vehicle’s front passenger air bag inflator module. This service will be performed for you at no charge. Based on current information, GM believes it has a sufficient supply of parts for this additional population for the coastal locations. In the case that the parts are not available, GM will provide a loaner vehicle until the repair can be completed. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately one hour.

Until the repair is performed, the front passenger seat should NOT be occupied.

What should you do? GM strongly recommends that you have this safety recall repair performed immediately. Please contact any GM dealer to schedule an appointment. When taking your vehicle to the dealership for your service appointment it is recommended that only the driver occupy the vehicle. If you are uncomfortable driving the vehicle to the dealership, please contact your local GM dealer who will arrange for vehicle pick up.

You do not need this letter to have this recall completed; however, to assist the dealer in confirming vehicle eligibility, we request that you present this notice at the time of your service appointment.

Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division Number Text Telephones (TTY)
Pontiac 1-800-762-2737 1-800-833-7668
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
U.S. Virgin Islands 1-800-496-9994

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 14V655.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Jeffrey M. Boyer

Vice President

Global Vehicle Safety

GM Recall Number: 14735


14735G
April 2018

https://static.nhtsa.gov/odi/rcl/2015/RCMN-15V286-5771.pdf

Download (PDF, 725KB)


14735F
February 2018

https://static.nhtsa.gov/odi/rcl/2015/RCMN-15V286-9366.pdf

Download (PDF, 681KB)


14735E
January 2018

https://static.nhtsa.gov/odi/rcl/2015/RCSB-15V286-1089.pdf

Download (PDF, 681KB)


14735D
October 2017

https://static.nhtsa.gov/odi/rcl/2015/RCSB-15V286-9503.pdf

Download (PDF, 681KB)


14735C
November 2016

https://static.nhtsa.gov/odi/rcl/2015/RCSB-15V286-7723.pdf

Download (PDF, 667KB)


14735B
July 2016

https://static.nhtsa.gov/odi/rcl/2015/RCSB-15V286-9449.pdf

Download (PDF, 674KB)


Manufacturer Notice

May 1, 2018

https://static.nhtsa.gov/odi/rcl/2015/RCMN-15V286-3282.pdf

Download (PDF, 29KB)


Manufacturer Notice

April 3, 2018

https://static.nhtsa.gov/odi/rcl/2015/RCMN-15V286-3027.pdf

Download (PDF, 148KB)


Manufacturer Notice

February 21, 2018

https://static.nhtsa.gov/odi/rcl/2015/RCMN-15V286-4455.pdf

Download (PDF, 298KB)


Manufacturer Notice

January 10, 2018

https://static.nhtsa.gov/odi/rcl/2015/RCMN-15V286-9739.pdf

Download (PDF, 298KB)


Manufacturer Notice

October 30, 2017

https://static.nhtsa.gov/odi/rcl/2015/RCMN-15V286-5757.pdf

Download (PDF, 86KB)


Manufacturer Notice

October 2, 2017

https://static.nhtsa.gov/odi/rcl/2015/RCMN-15V286-1090.pdf

Download (PDF, 289KB)


Manufacturer Notice

July 22, 2016

https://static.nhtsa.gov/odi/rcl/2015/RCMN-15V286-8982.pdf

Download (PDF, 10KB)


Manufacturer Notice

July 22, 2016

https://static.nhtsa.gov/odi/rcl/2015/RCMN-15V285-4089.pdf

Download (PDF, 10KB)


Manufacturer Notice

September 4, 2015

https://static.nhtsa.gov/odi/rcl/2015/RCMN-15V286-3125.pdf

Download (PDF, 18KB)


Recall Acknowledgement

May 14, 2015

https://static.nhtsa.gov/odi/rcl/2015/RCAK-15V286-3592.pdf

Download (PDF, 164KB)


 

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Last update on 2019-05-11 / Affiliate links / Images from Amazon Product Advertising API

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