An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2011 Scion xB and Lexus IS F, 2009-2011 Toyota Corolla and Corolla Matrix, 2006-2011 Toyota Yaris, Lexus IS250 and Lexus IS350, 2010-2011 Toyota 4Runner, Lexus IS250C, Lexus IS350C and Lexus GX460, 2011 Sienna, 2007-2011 Lexus ES350, and 2009-2010 Pontiac Vibe vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or “Zone A.”
Additionally, unless included in “Zone A” above, Toyota is recalling certain model year 2008 Scion xB and Lexus IS F, 2007-2008 Toyota Yaris, 2006-2008 Lexus IS250 and Lexus IS350 and 2007-2008 Lexus ES350 vehicles, originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or “Zone B.”
Vehicles of these model years and models that were not originally sold or ever registered in either Zones A or B are not subject to this safety recall.
These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Toyota will notify the Toyota and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on December 6, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota’s numbers for interim notification for this campaign are G1P (Toyota Zone A), G1R (Toyota Zone B), G2G (Lexus Zone A), and G2H (Lexus Zone B). Toyota’s numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), GLG (Lexus Zone A), and GLH (Lexus Zone B).
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
|Subject:||15826-05 — Front Passenger Air Bag Inflator|
|Models:||2009-2010 Pontiac Vibe|
|Reference Number:||N150826000||Release Date:||April 2018|
|Revision Description: This safety recall is included in the Takata Air Bag Completion Rate Improvement Program. This program is applicable to U.S. dealers only and includes a $50.00 dealer completion bonus along with authorization for dealers to provide involved vehicle owners with courtesy transportation while their vehicle is being repaired. Dealers should order parts on a Customer Special Order (CSO) only. Refer to GM Service Information Bulletin #18-NA-094 for program guidelines and discard all copies of bulletin 15826-04.|
|Attention:||It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
|Condition||The Pontiac Vibe was manufactured by New United Motor Manufacturing, Inc. (NUMMI), a joint venture between Toyota and GM. Toyota has decided that a defect, which relates to motor vehicle safety, exists in all 2009 model year Pontiac Vibe vehicles currently registered or previously registered in Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Guam, Puerto Rico, Saipan, U.S. Samoa or U.S. Virgin Islands. As a result, GM is conducting a safety recall.
These vehicles are equipped with front passenger air bag inflators which may have been manufactured in such a way as to have a potential for the intrusion of moisture over time. This could create excessive internal pressure when the air bag is deployed and cause the inflator to rupture. In the event of an inflator rupture, metal fragments could pass through the airbag cushion material, striking the vehicle occupants and result in serious injury or death.
|Correction||Dealers are to replace the front passenger air bag inflator.|
Dealer Completion Bonus – U.S. Dealers Only
General Motors will provide a $50.00 dealer completion bonus for the performance of the service procedure described in this bulletin. To qualify for the bonus, the repair must be performed at a GM dealership from January 1, 2018 through March 31, 2018 and the used air bag inflator returned as per applicable shipping instructions.
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering parts. Parts are currently in limited supply, dealers are encouraged not to order recall parts for use as shelf stock. Parts may have quantity limiters in effect. Dealers should order parts on a CSO = Customer Special Order only. DRO’s may be cancelled. Orders may be reviewed prior to being filled.
Important: Due to flight restrictions for hazardous goods shipments, dealer orders may arrive via FedEx or with your normal PDC delivery. Therefore, dealers should order ONLY as CSO. Please do not place orders as SPAC or OVN, it will delay shipment of the order. Please note, parts will not be shipped overnight. Plan accordingly for extended transit time to reach your facility.
|Quantity||Part Name||Part No.|
|1||INFLATOR ASM, I/P MDL AIR BAG *||84331282|
|1||RETAINER (Package of 2)||19184760|
* Discard the bracket that comes with the inflator kit. Use part number 84331281 bracket.
Important: Do not discard or destroy the box containing the new front passenger air bag inflator, it will be needed to return the used air bag inflator. The box contains special shipping instructions for the packaging and return of the used air bag inflator.
For USA Dealers Only: Follow the special shipping instructions that are in the box containing the new air bag inflator.
For Canada Dealers Only: Disregard the special shipping instructions that are in the box containing the new air bag inflator. Please use the revised Canada only packaging and return shipping instructions at the end of the bulletin.
All instructions must be followed without exception. DO NOT DEPLOY ANY INFLATOR PRIOR TO SHIPMENT.
Courtesy Transportation – U.S. Dealers Only
Dealers are authorized to provide alternate transportation to affected vehicle owners while their vehicle is at a GM dealership for performance of this recall between January 1, 2018 and February 28, 2018. This could include one-way or two-way shuttle service, one half-day vehicle rental or one full-day vehicle rental. Maximum courtesy transportation reimbursement is capped at one full-day vehicle rental. The availability of courtesy transportation to these vehicle owners is critical in encouraging them to make their vehicle available as soon as possible for this important safety related repair. When scheduling service appointments, it is imperative that dealers make sure these vehicle owners clearly understand that some form of courtesy transportation is available and will be provided at no charge while their vehicle is being repaired.
|Labor Operation||Description||Labor Time||Trans. Type||Net Item|
|9101494||Replace Front Passenger Air Bag Inflator||1.4||ZFAT||* **
* Submit a $20.00 administrative allowance for return of the used front passenger air bag inflator assembly (document preparation and packaging). Add this amount in the Administrative Allowance Net Item field when submitting the repair transaction.
** U.S. Dealers Only – In conjunction with the Takata Air Bag Completion Rate Improvement Program, for each repair performed from January 1, 2018 through March 31, 2018, dealers are eligible for a $50.00 completion bonus. Add this amount in the Miscellaneous Net Item field when submitting the repair transaction.
*** U.S. Dealers Only – In conjunction with the Takata Air Bag Completion Rate Improvement Program, for each repair performed from January 1, 2018 through March 31, 2018, vehicle owners are eligible for courtesy transportation while their vehicle is being repaired. This could include one-way or two-way shuttle service, one half-day vehicle rental or one full-day vehicle rental. Maximum courtesy transportation reimbursement is capped at one full-day vehicle rental. If courtesy transportation is required, add the actual cost in the appropriate Net Item field when submitting the repair transaction. Refer to GM Warranty Administration Bulletin 07-00-89-037 for Courtesy Transportation Program administrative guidelines.
Note: This field action bulletin provides service repair and labor time information for replacing the passenger side air bag inflator module. Other repairs, if required, are to be billed under warranty, goodwill assistance or customer pay.
Caution: Avoid scratching or damaging the dashboard assembly. Place protective tape on the dashboard if needed.
- Remove the instrument panel passenger air bag assembly. Refer to Air bag Instrument Panel Module Replacement in SI.
- Place the air bag module on a clean work bench.
Warning: Failure to follow these procedures correctly could cause the SRS to unexpectedly deploy during servicing or the SRS may fail to operate correctly when required after reassembly. Confirm all work is performed as described in these instructions.
Warning: If an air bag system is not handled using proper procedures and methods, it may be activated accidentally during work resulting in a life-threatening serious accident. If the service procedure is NOT performed correctly, the system may fail to activate when needed. Be sure to perform the proper work safely and according to the instructions in this service procedure.
- Eliminate Static Electricity. Before start of work, touch a metallic portion of the vehicle with a bare hand to discharge static electricity charged on your body.
- DO NOT Measure Resistance. DO NOT measure resistance of air bag components. Measuring current of a circuit tester may cause accidental activation.
- Handle The Air Bag Properly.
3.1. If an inflator is dropped, replace it with a NEW inflator.
3.2. Keep the deploying side facing upward except for when the inflator is replaced. DO NOT put anything on the airbag.
3.3. Be sure to place parts properly. Otherwise a life-threatening serious accident may occur in case of accidental activation.
- DO NOT Allow Foreign Objects Near Air Bag.
a. Be sure to collect and account for all removed nuts/bolts to prevent them from landing in the air bag assembly.
- Wear Protective Equipment. Always wear appropriate protective equipment when working on the air bag.
Front Passenger Air Bag Inflator Module Replacement
- IMPORTANT NOTICE WHEN CONNECTING INSTRUMENT PANEL WIRE CONNECTOR TO AIRBAG INFLATOR-Once connected, the instrument panel wire connector cannot be disconnected from the airbag inflator. If the instrument panel wire connector is incorrectly connected to the inflator, replace the instrument panel wire and inflator with NEW ones.
- BEFORE starting work and periodically while working on the air bag module, touch a metallic part of the work bench to discharge static electricity in the body.
- Wait at least 90 seconds after disconnecting the cable from the negative battery terminal to prevent airbag and seat belt pretensioner deployment.
- Follow all precautions as outlined on TIS before servicing the SRS system.
Warning: Confirm the stopper plate to inflator fitment is correct. DO NOT pinch the harness between the inflator and the stopper plate.
Warning: When working with the airbag module, avoid standing directly in front of the parts.
Warning: Before starting work and periodically while working on the vehicle, touch a metallic part of the vehicle to discharge static electricity in the body.
Note: Put a mark on each of the 5 loosened self-locking nuts to prevent accidental reuse.
- Loosen the 5 self-locking nuts until each face becomes flush with the edge of the stud bolt.
Important: DO NOT use an air driven tool. The stud bolt may fall inside if it is pushed down strongly while the 5 nuts are removed.
- Remove the 2 self-locking nuts and plate. Store the removed self-locking nuts and plate in a parts box or the like.
- Remove the inflator. Put an “X” on the inflator to prevent accidental reuse and store in a replacement box or the like.
Important: DO NOT insert the inflator fully.
- Insert a NEW inflator to the center of the airbag case with the correct orientation as shown (1) Upper side (2) Bottom.
- Connect the connector and push in each airbag connector lock as shown (1) Wire harness side (2) Inflator side.
Important: Make sure that the inflator is oriented correctly as shown in the illustration, not upside down. If the passenger airbag inflator is upside down, it will not be able to be fully inserted.
- Insert the inflator fully with the correct orientation as shown. DO NOT pinch the wire.
Important: Discard the bracket that comes with the inflator kit. Use part number 84331281 bracket.
- Temporarily install a NEW plate and airbag inflator with the 2 NEW self-locking nuts. Verify and check the orientation.
7.1. DO NOT mistake the orientation of the plate.
7.2. Make sure that there is no float.
- Remove the 3 remaining old self-locking nuts and install temporarily 3 NEW self-locking nuts by hand. Store the removed self-locking nuts in a replacement part box or the like.
- Push the inflator and plate to towards the position determining plate to eliminate any gap.
Important: If any gap exists, the aligned flats may move apart, resulting in failure in normal deployment of the airbag.
- Tighten 5 nuts evenly in several increments in the order shown above using a socket driver while pushing the inflator and plate. (You will encounter some resistance during tightening because these nuts are self-locking nuts.). Torque: 3.9 N*m (40 kgf*cm, 35 in.*lbf).
- Install the harness clip to the center stud after all 5 nuts have been torqued.
- Check that the inflator and 5 self-locking nuts, instrument panel wire, plate (1) are replaced.
- Check that positions of the inflator and the position determining plate are correct (2). (The flats should be aligned and there should be no gap.)
- Install the instrument panel (IP) compartment. Refer to Instrument Panel Compartment Replacement in SI.
- Check that the airbag warning lamp lights when the power switch is turned on.
- Check that the airbag warning lamp goes off approximately 6 seconds after turning on of the power switch.
- Connect the scan tool and determine if any diagnostic trouble codes (DTCs) have been set. Clear set DTCs, if required. Ensure no DTCs set after scan tool evaluation.
Dealer Responsibility — For US and Export (US States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility — All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
CANADA ONLY – Return Shipping Instructions for Used Air Bag Inflators
IMPORTANT SAFETY RECALL
This notice applies to your vehicle, VIN:________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Toyota has decided that a defect, which relates to motor vehicle safety, exists in all 2009-2010 model year Pontiac Vibe vehicles. The Pontiac Vibe was manufactured by New United Motor Manufacturing, Inc. (NUMMI), a joint venture between Toyota and General Motors. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
|Why is your vehicle being recalled?||The subject vehicles are equipped with front passenger air bag inflators which may have been manufactured in such a way as to have a potential for the intrusion of moisture over time. This could create excessive internal pressure when the air bag is deployed and cause the inflator to rupture. In the event of an inflator rupture, metal fragments could pass through the airbag cushion material, striking the vehicle occupants and result in serious injury or death.|
|What will we do?||Your GM dealer will replace your vehicle’s front passenger air bag inflator. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately one hour.
Until the repair is performed, the front passenger seat should NOT be occupied.
|What should you do?||You should contact your GM dealer to arrange a service appointment as soon as possible.|
|Do you have questions?||If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.|
|Division||Number||Text Telephones (TTY)|
|Puerto Rico – English||1-800-496-9992|
|Puerto Rico – Español||1-800-496-9993|
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 16V340.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Jeffrey M. Boyer
Global Vehicle Safety
Owner Notification Letter
Owner Notification Letter
Interim Owner Notification Letter
Interim Owner Notification Letter
May 1, 2018
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