In the event of a crash necessitating deployment of the passenger’s frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants, potentially resulting in serious injury or death.
General Motors LLC (GM) is recalling certain model year 2007-2008 Chevrolet Silverado 2500HD and 3500HD trucks manufactured November 28, 2006, to August 29, 2008, and 2007-2008 GMC Sierra 2500HD and 3500HD trucks manufactured November 27, 2006, to August 29, 2008. The affected vehicles are equipped with a passenger side frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture upon its deployment.
GM will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. The recall began on July 27, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM’s numbers for this recall are 15438 and 15817.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
|Subject:||15817–05 – Front Passenger Air Bag Inflator|
|Models:||2007–2008 Chevrolet Silverado 2500/3500 HD|
|2007–2008 GMC Sierra 2500/3500 HD|
|Reference Number:||N150817000||Release Date:||October 2017|
|Revision Description: This safety recall is included in the Takata Air Bag Completion Rate Improvement Program. This program is applicable to U.S. dealers only and includes a $50.00 dealer completion bonus along with authorization for dealers to provide involved vehicle owners with courtesy transportation while their vehicle is being repaired. Dealers should order parts on a Customer Special Order (CSO) only. Refer to GM Service Information Bulletin #18-NA-094 for program guidelines and discard all copies of bulletin 15817-04.|
|Attention:||It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
|Chevrolet||Silverado 2500/3500 HD||2007||2008|
|GMC||Sierra 2500/3500 HD||2007||2008|
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
|Condition||General Motors has decided that a defect which relates to motor vehicle safety exists in all 2007-2008 model year Chevrolet Silverado and GMC Sierra 2500/3500 series heavy duty pickup trucks. Some of the front passenger air bag inflators in these vehicles may experience an alteration over time, which could lead to overaggressive combustion in the event of an air bag deployment. This condition could create excessive internal pressure when the air bag is deployed, which could result in the body of the inflator rupturing upon deployment. In the event of an inflator rupture, metal fragments could pass through the air bag cushion material, which may result in injury or death to vehicle occupants.|
|Correction||Dealers are to replace the front passenger air bag inflator module.|
Dealer Completion Bonus – USA Only
General Motors will provide a $25.00 dealer completion bonus for the performance of the service procedure described in this bulletin. To qualify for the bonus, the repair must be performed at a GM dealership from October 1, 2017 through March 31, 2017 and the used air bag inflator returned as per applicable shipping instructions.
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCCA). Please refer to your “involved vehicles listing” before ordering parts. Parts are currently in limited supply, dealers are encouraged not to order recall parts for use as shelf stock. Parts may have quantity limiters in effect. Dealers should order parts on a CSO = Customer Special Order only. DRO’s may be cancelled. Orders may be reviewed prior to being filled.
Important: Due to flight restrictions for hazardous goods shipments, dealer orders may arrive via FedEx or with your normal PDC delivery. Therefore, dealers should order ONLY as CSO. Please do not place orders as SPAC or OVN, it will delay shipment of the order. Please note, parts will not be shipped overnight. Plan accordingly for extended transit time to reach your facility.
|Quantity||Part Name||Part No.|
|1||Front Passenger Air Bag Inflator Kit||84255088|
Important: Do not discard or destroy the box containing the new front passenger air bag inflator, it will be needed to return the used air bag inflator. The box contains special shipping instructions for the packaging and return of the used air bag inflator.
For USA Dealers Only: Follow the special shipping instructions that are in the box containing the new air bag inflator.
For Canada Dealers Only: Disregard the special shipping instructions that are in the box containing the new air bag inflator. Please use the revised Canada only shipping instructions at the end of the bulletin to return used air bag inflators.
All instructions must be followed without exception. DO NOT DEPLOY ANY INFLATOR PRIOR TO SHIPMENT.
Dealers are required to use the air bag mounting bracket, shown below, to replace the front passenger air bag inflator module. As of December 31, 2015, all U.S. dealers have been shipped the air bag mounting bracket at no charge through Bosch Automotive Service Solutions. The Bosch tool number is EL-51377. If your dealership does not have the air bag mounting bracket, do not attempt to perform this service procedure and immediately contact [email protected]gm.com for assistance. Attempting to replace the front passenger air bag inflator module without using the bracket poses a safety risk for the technician and anyone else in the area.
(1) Mounting Bracket (2) Support Bars (3) Support Bar Hardware (4) Air bag Mounting Hardware.
Courtesy Transportation – USA Only
Dealers are authorized to provide alternate transportation to affected vehicle owners while their vehicle is at a GM dealership for performance of this recall between October 1, 2017 and March 31, 2018. This could include one-way or two-way shuttle service, one half-day vehicle rental or one full-day vehicle rental. Maximum courtesy transportation reimbursement is capped at one full-day vehicle rental. The availability of courtesy transportation to these vehicle owners is critical in encouraging them to make their vehicle available as soon as possible for this important safety related repair. When scheduling service appointments, it is imperative that dealers make sure these vehicle owners clearly understand that some form of courtesy transportation is available and will be provided at no charge while their vehicle is being repaired.
|Labor Operation||Description||Labor Time||Trans. Type||Net Item|
|9102125||Replace Front Passenger Air Bag Inflator Module
Add: SLT Trim Level – GMC Only
Add: LTZ Trim Level – Chevrolet Only
* Submit a $20.00 administrative allowance for return of the used front passenger air bag inflator assembly (document preparation and packaging). Add this amount in the appropriate Net Item field when submitting the repair transaction
** USA Only – In conjunction with the Takata Air Bag Completion Rate Improvement Program, for each repair performed from October 1, 2017 through March 31, 2018, dealers are eligible for a $25.00 completion bonus. Add this amount in the appropriate Net Item field when submitting the repair transaction.
*** USA Only – In conjunction with the Takata Air Bag Completion Rate Improvement Program, for each repair performed from October 1, 2017 through March 31, 2018, vehicle owners are eligible for courtesy transportation while their vehicle is being repaired. This could include oneway or two-way shuttle service, one half-day vehicle rental or one full-day vehicle rental.
Maximum courtesy transportation reimbursement is capped at one full-day vehicle rental. If courtesy transportation is required, add the actual cost in the appropriate Net Item field when submitting the repair transaction. Refer to GM Warranty Administration Bulletin 07-00-89-037 for Courtesy Transportation Program administrative guidelines
Note: Dealers are required to use the air bag mounting bracket to perform the front passenger air bag inflator module replacement procedure. If the air bag mounting bracket is not available, do not proceed with this repair.
Warning: Do not deploy or discard the air bag inflator module.
Warning: If an air bag system is not handled using proper procedures and methods, it may be activated accidentally during work resulting in a life-threatening serious accident. If the service procedure is NOT performed correctly, the system may fail to activate when needed. Be sure to perform the proper work safely and according to the instructions in this service procedure.
- Eliminate Static Electricity. Before start of work, touch a metallic portion of the vehicle with a bare hand to discharge static electricity charged on your body.
- DO NOT Measure Resistance. DO NOT measure resistance of air bag components. Measuring current of a circuit tester may cause accidental activation.
- Handle the air bag properly. If an inflator is dropped, replace it with a NEW inflator.
- DO NOT allow foreign objects near the air bag. Collect and account for all removed nuts/bolts to prevent them from landing in the air bag assembly. Any foreign objects in the air bag assembly may cause damage or injury if the air bag is activated.
- Wear protective equipment. Always wear appropriate protective equipment when working on the air bag.
FRONT PASSENGER AIR BAG INFLATOR MODULE REPLACEMENT
Danger: To avoid personal injury or death, it is critical to use an air bag module bracket when replacing an inflator module. Carefully read and follow the instructions below:
- Confirm the bracket assembly is installed securely in the vice.
- Confirm there are no loose objects or people exposed to the back side of the bracket for safety in the unlikely event of air bag deployment due to improper work procedures. The air bag is NOT being replaced due to an inadvertent deployment concern.
- Confirm that no objects, tools or people are within 3 feet (1 meter) of the back side of the bracket.
- Confirm that no objects, tools or people are within 2 feet (0.6 meters) of the sides of the bracket.
- BEFORE starting work and periodically while working on the air bag module, touch a metallic part of the work bench to discharge static electricity in the body.
- Mount the air bag module bracket securely in a vice.
- Using the hardware kit supplied with the module bracket, loosely mount the airbag assembly to the bracket using two nuts and bolts.
- Position the air bag so that all four stopper plate nuts can be removed through the access holes.
- Tighten the two fasteners that attach the airbag to the module bracket.
- Confirm the following steps have been completed BEFORE proceeding to the next step:
- The mounting bracket is secure in the vise.
- The air bag module is secured to the bracket.
Danger: To avoid personal injury, ALWAYS keep as much of your body as possible in front of the bracket when working on the air bag assembly. Remember to periodically touch a metallic part of the vehicle or work bench to discharge static electricity in the body. DO NOT use power tools when performing the inflator removal/reinstallation steps.
- Note the orientation between the inflator and the stopper plate.
- Use the access holes in the bracket to loosen and remove the four self-locking nuts. Discard the nuts, they will not be reused.
- Remove the two stopper plates.
- Disengage the wire harness locator from the housing.
- Gently push in the 4 studs to loosen the inflator for removal.
- Remove the inflator from the housing, slide the inflator away from the harness side.
- Put a mark on the removed inflator and store it in the provided replacement part box. Refer to the packaging instructions that were included with the new inflator module kit.
- Record the serial number from the service inflator kit on the repair order.
- Carefully slide the new inflator into the air bag assembly. Ensure the inflator is installed with the harness end first.
- Confirm the identification of the stopper and the position determining plate. THEY ARE DIFFERENT. Refer to the illustration: (1) Stopper Plate (2) Position Determining Plate.
- The Position determining Plate goes on the harness end, the Stopper Plate goes on the opposite end.
- Loosely install the two plates using the 4 new nuts supplied with the inflator kit, DO NOT TIGHTEN.
- Rotate the inflator until the harness connector aligns with the Position Orientating Plate.
Warning: DO NOT pinch the harness between the inflator and the Position Orientating Plate.
- Tighten four (4) NEW plate nuts evenly in several increments in the order shown in the illustration using a 10 mm socket driver while pushing the inflator. You will encounter some resistance during tightening because these nuts are self-locking nuts. Torque Specification: 6.5 Nm (57.53 in-lb)
- Install the wire harness locator to the housing.
- Remove the air bag assembly from the bracket by removing the two bolts and the air bag assembly.
- Mark the air bag module with an X at the right side if the ID tag.
- Reinstall the instrument panel passenger air bag assembly. Refer to Air bag Instrument Panel Module Replacement in SI.
- The box that the new passenger air bag inflator was shipped in must be utilized to return the used inflator. The box contains special instructions for the packaging and shipment of the used inflator. The instructions must be followed without exception. If the original box is not available or you have questions about the special shipping instructions, please contact your District Service Manager- Aftersales for assistance. DO NOT DEPLOY ANY INFLATOR.
Dealer Responsibility — For US and Export (US States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility — All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
CANADA ONLY – Return Shipping Instructions for Used Air Bag Inflators
IMPORTANT SAFETY RECALL
This notice applies to your vehicle, VIN: ________________________
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in all 2007-2008 model year Chevrolet Silverado and GMC Sierra 2500/3500 series heavy duty pickup trucks. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
|Why is your vehicle being recalled?||Some of the front passenger air bag inflators in these vehicles may experience an alteration over time, which could lead to overaggressive combustion in the event of an air bag deployment. This condition could create excessive internal pressure when the air bag is deployed, which could result in the body of the inflator rupturing upon deployment. In the event of an inflator rupture, metal fragments could pass through the air bag cushion material, which may result in injury or death to vehicle occupants.|
|What will we do?||Your GM dealer will replace the front passenger air bag inflator module. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 60 minutes.|
|What should you do?||You should contact your GM dealer to arrange a service appointment as soon as possible.|
|Do you have questions?||If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.|
|Division||Number||Text Telephones (TTY)|
|Puerto Rico – English||1-800-496-9992|
|Puerto Rico – Español||1-800-496-9993|
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 15V324.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Jeffrey M. Boyer
Global Vehicle Safety
Owner Notification Letter
May 1, 2018
April 3, 2018
February 21, 2018
January 10, 2018
October 30, 2017
October 2, 2017
May 24, 2017
March 10, 2017
May 11, 2016
Chronology for recall 15V324
Interim Owner Notification Letter
May 29, 2015