PIC6181: OVD Email Inoperative, Incorrect, Or Missing Information After The Canada Upgrade (15-08-44-001) – 2000-2015 GM Passenger Cars And Trucks

#PIC6181: OVD Email Inoperative, Incorrect, Or Missing Information After The Canada Upgrade (15-08-44-001) – (Mar 8, 2016)

Subject: OVD Email Inoperative, Incorrect, Or Missing Information After The Canada Upgrade (15-08-44-001)
Models: 2000-2015 GM Passenger Cars And Trucks

The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.


 

Condition/Concern

A customer may comment that their OVD Email report is inoperative, incorrect, or missing information after the OnStar Canada Upgrade (latest version of Bulletin 15-08-44-001).

 

Recommendation/Instructions

Engineering is aware of the concern and is currently working of a solution.

The Technician should connect to OnStar and verify the concern has been reported.

No further action required at this time.

Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.

 

Customer Information

Customer Information Please communicate to the customer that we apologize for this inconvenience and that General Motors is working on a solution for this concern. Once a solution is available, this PI will be updated with additional details – allowing dealership personnel to contact the customer to schedule a service appointment and repair the vehicle.


 

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