17329 Front Right Intermediate Drive Shaft Assembly Fractured – 2018 Chevrolet Equinox & GMC Terrain

NHTSA Campaign Number: 17V516
Manufacturer General Motors LLC
Components POWER TRAIN
Potential Number of Units Affected 2,905

 

Driveshaft Fracture and Separation

If the front right intermediate drive shaft assembly separates while driving, the vehicle will lose propulsion, increasing the risk of a crash. If the assembly separates while parked on a grade, without the park brake engaged, the vehicle may move unintentionally, increasing the risk of a vehicle roll-away.

 

Summary

General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox and GMC Terrain vehicles and 2017-2018 GMC Acadia vehicles.

The right front intermediate driveshaft may fracture and separate while driving.

 

Remedy

GM will notify owners, and dealers will replace the right front intermediate drive shaft assembly, free of charge.

The recall began August 25, 2017.

Owners may contact GMC customer service at 1-800-462-8782 or Chevrolet customer service at 1-800-222-1020.

GM’s number for this recall is 17329.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall


#17329: Safety Recall – Front Right Intermediate Drive Shaft Assembly Fractured – (Aug 29, 2017)

Subject: 17329 — Front Right Intermediate Drive Shaft Assembly Fractured
Models: 2018 Chevrolet Equinox
2017–2018 GMC Acadia
2018 GMC Terrain

Reference Number: N172117050 Release Date: August 2017
Revision: 00
Attention: It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

Vehicles involved in this recall were placed on stop delivery August 15, 2017. Once the service procedure contained in this bulletin has been performed on the vehicle, the vehicle is released from stop delivery and the vehicle can be delivered to the customer.

All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.

Make Model Model Year RPO Description
From To
Chevrolet Equinox 2018 2018 LTG

M3D

2.0L Engine

9-Speed Automatic Transmission

GMC Acadia 2017 2018 LCV

M2D

2.5L Engine

6-Speed Automatic Transmission

GMC Terrain 2018 2018 LTG

M3H

2.0L Engine

9-Speed Automatic Transmission

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.

Condition General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2017-2018 model year GMC Acadia and 2018 model year Chevrolet Equinox and GMC Terrain front-wheel drive vehicles. In some of these vehicles, the front right intermediate drive shaft assembly may fracture and separate while the vehicle is being driven. In these vehicles, if the front right intermediate drive shaft assembly separates while driving, the vehicle will lose propulsion, increasing the risk of a crash. If the assembly separates while parked on a grade, without the park brake engaged, the vehicle may move unintentionally, increasing the risk of a roll-away accident.
Correction Dealers are to replace the front right intermediate drive shaft assembly.

 

Parts Information

Quantity Part Name Part No.
1 Front Wheel Drive Shaft 23356307
1 Front Wheel Drive Half Shaft 84170703
1 Front Wheel Drive Shaft Nut 11612295
1 Front Wheel Drive Shaft Nut 11611687

Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your “involved vehicles listing” before ordering parts. Order parts on a CSO = Customer Special Order only. DRO’s may be cancelled. Place the VIN # in the notes field of the order. If there is no VIN in the notes field your order will be cancelled. All orders will be reviewed prior to being filled. Parts availability at this time limits repair to customer vehicles only. We expect to have increased parts availability for dealer inventory repairs approximately around the week of September 18th for dealer’s lot inventory.

Important: Due to limited initial parts availability, dealers will not be permitted to order recall parts for use as shelf stock. Please see Global Safety Field Investigations message DCS4540 for additional information regarding parts availability.

Reminder: Parts may be removed from RIM management. Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.

 

Warranty Information

Labor Operation Description Labor Time Trans. Type Net Item
9103131 Front Wheel Drive Half Shaft Replacement – Right Side 0.8 ZFAT N/A

 

Service Procedure

  1. Replace the front wheel drive half shaft – right side. Refer to Front Wheel Drive Half Shaft Replacement – Right Side (M3D, M3H with FWD) or Front Wheel Drive Shaft Replacement – Right Side (FWD) in SI.

 

Dealer Responsibility — For US and Export (US States, Territories, and Possessions)

It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.

 

Dealer Responsibility — All

All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.

All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.

Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.

 

Dealer Reports

For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.

 

Courtesy Transportation – For USA

Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.

 

Customer Notification

USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).

Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

 

IMPORTANT SAFETY RECALL

August 2017

This notice applies to your vehicle, VIN:_____________________________________

Dear General Motors Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2017-2018 model year GMC Acadia and 2018 model year Chevrolet Equinox and GMC Terrain vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.

Important:

  • Your vehicle is involved in GM recall 17329.
  • Schedule an appointment with your GM dealer.
  • This service will be performed for you at no charge.
Why is your vehicle being recalled? In some of these vehicles, the front right intermediate drive shaft assembly may fracture and separate while the vehicle is being driven. If the front right intermediate drive shaft assembly separates while driving, the vehicle will lose propulsion, increasing the risk of a crash. If the assembly separates while parked on a grade, without the park brake engaged, the vehicle may move unintentionally, increasing the risk of a roll-away accident.
What will we do? Your GM dealer will replace the front right intermediate drive shaft assembly. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 50 minutes.
What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
Division Number Text Telephones (TTY)
Chevrolet 1-800-630-2438 1-800-833-2438
GMC 1-866-996-9463 1-800-462-8583
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994

If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 17V516.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Jeffrey M. Boyer

Vice President

Global Vehicle Safety

GM Recall 17239


https://static.nhtsa.gov/odi/rcl/2017/RCSB-17V516-7932.pdf

Download (PDF, 271KB)


https://static.nhtsa.gov/odi/rcl/2017/RCONL-17V516-0762.pdf

Download (PDF, 196KB)


https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V516-3006.pdf

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https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V516-2653.pdf

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https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V516-1526.pdf

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https://static.nhtsa.gov/odi/rcl/2017/RCMN-17V516-6201.pdf

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https://static.nhtsa.gov/odi/rcl/2017/RCAK-17V516-6977.pdf

Download (PDF, 242KB)


 

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