17336-01: Special Coverage – Combi-Cooler Air Conditioner Refrigerant Leak – 2015-2017 Cadillac Chevrolet GMC

#17336-01: Special Coverage – Combi-Cooler Air Conditioner Refrigerant Leak – (Oct 12, 2017)

Subject: 17336–01 — Combi-Cooler Air Conditioner Refrigerant Leak
Models: 2015–2017 Cadillac Escalade, Escalade ESV
2015–2017 Chevrolet Suburban, Tahoe
2015–2017 GMC Yukon, Yukon XL

Reference Number: N162080780 Release Date: October 2017
Revision: 01
Revision Description:

This bulletin has been updated to reflect a correction of the metric odometer value to 116,000 km in the Special Coverage Adjustment section. Please discard all copies of 17336.

Attention: This special coverage applies ONLY to refrigerant leaks as fully described within the below service procedure. This special coverage ONLY applies to vehicles explicitly identified in the GM Vehicle Information System. Note that; transmission fluid/oil leaks at any location upon/in the combinational cooler, refrigerant leaks caused by; collision, stone/rock impingement, road debris, etc. are NOT covered by this special coverage program.
Make Model Model Year RPO Description
From To
Cadillac Escalade 2015 2017
Escalade ESV
Chevrolet Suburban
Tahoe
GMC Yukon
Yukon XL

Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.

Condition: On some 2015-2017 model year Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon and Yukon XL vehicles, may have a condition where thermal cycling on the combination transmission fluid/oil and AC condenser cooler creates a crack that may allow refrigerant to escape. This condition consequently may deactivate the AC system which may cause potential customer annoyance.
Special Coverage Adjustment This special coverage covers the condition described above for a period of 5 years or 60,000 miles (100,000 km) for Chevrolet Suburban, Tahoe, GMC Yukon and Yukon XL and 6 years or 72,000 miles (116,000 km) for Cadillac Escalade and Escalade ESV, whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after October 6, 2017, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to October 6, 2017, must be submitted to the Service Contract provider.

Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are eligible for reimbursement of their reasonable and customary expenses in accordance with the procedures specified below. The conditional right to reimbursement is provided by GM solely in the interest of customer satisfaction and is personal to Customers. Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.

Correction Dealers are to inspect the air conditioning condenser and replace if necessary. The repairs will be made at no charge to the customer.

 

Parts Information

Quantity Part Name Part No.
1 Air Conditioning Condenser 84211191
Use Specified Amount in SI Air Conditioning Refrigerant (R-134A) (US)* 12356150
Air Conditioning Refrigerant (R-134A) (Canada)* 10953485
Use Specified Amount in SI Air Conditioning Refrigerant (R-1234YF) (US)* 19260234
Air Conditioning Refrigerant (R-1234YF) (Canada)* 19260235
Use Specified Amount in SI Air Conditioning Compressor Oil (For Use With R-134A) (US) 88901445

 

Air Conditioning Compressor Oil (For Use With R-134A) (Canada) 88900060
Use Specified Amount in SI Air Conditioning Compressor Oil (For Use With R-1234YF) (US) 19354657
Air Conditioning Compressor Oil (For Use With R-1234YF) (Canada) 19354658

* These parts 12356150, 10953485, 19260234 & 19260235 can be purchased locally if not available at Dealer.

Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which Air Conditioning Refrigerant and Air Conditioning Compressor Oil to order.

Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts to confirm RIM managed status. Parts may have quantity limiters in effect.

 

Warranty Information

Labor Code Description Labor Time Trans. Type list distribution /regions,if applicable] Net Item
9900496 Diagnostic Time Only – No Repair Required 0.2 ZREG N/A
9900497 Air Conditioning Condenser Replacement 3.2* ZREG N/A
9900498 Customer Reimbursement Approved

– For USA and Canada dealers only

– For Export dealers only

 

N/A

0.2

ZREG **
9900499 Customer Reimbursement Denied – For USA dealers only N/A ZREG ***

* The labor time includes air conditioning system leak testing, recover and recharge the air conditioning system, and air conditioning condenser replacement.

** For USA and Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.

For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement.

*** Submit $10.00 administrative allowance in Net/Admin Allowance.

 

Service Procedure

Note: This special coverage ONLY covers an air conditioning condenser refrigerant leak at the coupler as specified below.

air conditioning condenser refrigerant leak

Cadillac Escalade shown. Other models are similar.

 

  1. Locate the coupler (1) on the air conditioning condenser by looking through the identified area of the radiator grille.

air conditioning condenser refrigerant leak

Note: General Motors vehicles are manufactured with fluorescent dye installed in the A/C refrigerant system.

  1. Verify the air conditioning condenser is leaking in the specific area identified above. Refer to the appropriate diagnostic information in SI.
    • If the air conditioning condenser is NOT leaking in the specific area identified above, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage.
    • If the air conditioning condenser is leaking in the specific area identified above, proceed to the next step.
  2. Replace the air conditioning condenser. Refer to Air Conditioning Condenser Replacement or Air Conditioning Condenser Replacement (L83 L86) in SI.

 

Courtesy Transportation — For USA & Canada

Courtesy transportation is available for Customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.

 

Customer Notification

General Motors will notify Customers of this special coverage on their vehicle (see copy of typical Customer letter included with this bulletin).

 

Customer Reimbursement

Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by November 30, 2018. See General Motors Service Policies and Procedures Manual, Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.


November 2017

This notice applies to your vehicle, VIN: __________________________

Dear General Motors Customer:

As the owner of a 2015-2017 model year Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon and Yukon XL, your satisfaction with our product is very important to us.

This letter is intended to make you aware that some 2015-2017 model year Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon and Yukon XL vehicles, may have a condition where thermal cycling on the combination transmission fluid/oil and AC condenser cooler creates a crack that may allow refrigerant to escape. This condition consequently may deactivate the AC system which may cause potential customer annoyance.

Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.

What We Have Done: General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2015-2017 model year Cadillac Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, GMC Yukon and Yukon XL within 5 years or 60,000 miles (100,000 km) for Chevrolet Suburban, Tahoe, GMC Yukon and Yukon XL and 6 years or 72,000 miles (116,000 km) for Cadillac Escalade and Escalade ESV, whichever occurs first, from the date the vehicle was originally placed in service, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.

What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.

Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by November 30, 2018, unless state law specifies a longer reimbursement period.

The right to submit reimbursement claims is provided by GM solely in the interest of customer satisfaction and is personal to vehicle owners and lessees who previously paid for repairs referenced in this Special Coverage (“Customers”). Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.

If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.

Division Number Text Telephones (TTY)
Cadillac 1-800-458-8006 1-800-833-2622
Chevrolet 1-800-222-1020 1-800-833-2438
GMC 1-800-462-8782 1-800-889-2438
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994

We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products.

Terry M. Inch

Executive Director

Global Connected Customer Experience

Enclosure

17336


 

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