16-NA-221: Creak Noise Originating from Rear of Vehicle – 2017 Cadillac XT5

#16-NA-221: Creak Noise Originating from Rear of Vehicle – (Jul 11, 2016)

Subject: Creak Noise Originating from Rear of Vehicle

Brand: Model: Model Year: VIN: Engine: Transmission:
from to from to
Cadillac XT5 2017 2017 February 1, 2016 May 19, 2016 All All

 

Involved Region or Country North America and N.A. Export Regions
Condition Some customers may comment on a creak noise originating from the rear of the vehicle. The noise may be more predominant during twist conditions, for example entering a driveway or parking ramps.
Cause This may be caused by a reinforcement flange and the frame rail coming in contact with each other.

 

Correction

If you encounter a vehicle with the above concern, complete the following steps:

  1. Raise and support the vehicle. Refer to Lifting and Jacking the Vehicle in SI.

rear suspension cradle bolts

  1. Using jack stands, support the cradle and remove one of the rear suspension cradle bolts.
  2. Remove the rear suspension reinforcement.
  3. Reinstall the rear suspension cradle bolt 7½ full turns without the rear suspension reinforcement installed.

rear suspension cradle bolts

  1. Using a 3 lb hammer, strike the bolt 8–10 times in a upward motion.

Important: Using anything heavier than a 3 lb hammer may cause damage. Use caution when striking the bolt upward.

  1. Reinstall the rear suspension reinforcement and a new rear suspension cradle bolt that has not been struck by the hammer.

Tighten
TightenTighten the rear suspension cradle bolt to 160 Nm (118 lb ft).

  1. Repeat steps 2–6 on the other rear suspension cradle bolt.

Important: Use the same suspension cradle bolt to strike with the hammer as the other side, so there is only one bolt that is in need of replacing. The other bolt may be re-used.

 

Parts Information

Description Part Number Qty
BOLT, RR SUSP CRADLE RR 11547841 1

 

Warranty Information

For vehicles repaired under warranty, use:

Labor Operation Description Labor Time
1480688* Rear Suspension Cradle Bolts Strike Procedure 0.6 hr
*This is a unique Labor Operation for Bulletin use only.

 

Version 1
Modified

16-NA-221

https://www.nhtsa.gov/recalls?nhtsaId=10100821

https://static.nhtsa.gov/odi/tsbs/2016/SB-10100821-9340.pdf

Download (PDF, 862KB)


 

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