Floor Center Console Compartment Sliding Door Latch Broken Or Inoperative – 2015-2017 Cadillac Escalade

Bulletin No.: PIT5520
Date: Aug-2016

Subject: Floor Center Console Compartment Sliding Door Latch Broken Or Inoperative

Brand: Model: Model Year: VIN: Engine: Transmission:
from to from to
Cadillac Escalade 2015 2016 All All All All

 

Involved Region or Country North America
Additional RPO/s: N/A
Condition Some customers may comment that the floor center console sliding compartment door (1) is broken. Upon inspection it may be found that the door will not latch open, or may be locked in the closed position.

floor center console sliding compartment door (1)

Cause This issue is caused when the sliding door – which is intended to be a push-to-open / push-to-close, or “push-push” door – is pulled to close. The push handle on the sliding door may be misunderstood to be used as a pull handle to close the door. When the sliding door is pulled closed it can damage/break the latch (2).

latch (2)

 

Correction

Do NOT replace the floor center console compartment assembly.

Do replace the compartment sliding door latch, GM Part # 23417257 and educate the customer on proper push-push operation for the sliding door.

The sliding door latch (2) has been made available to repair this condition without having to replace the floor center console compartment assembly.

  • Follow SI repair instructions titled “Front Floor Console Cup Holder Door Latch Replacement (Cadillac)”, Document ID 4255612 to replace the latch.
  • Educate the customer on proper push-push operation for the sliding door to prevent the latch from breaking again.

Tip: If the sliding door is locked in the closed position the inertia lock (3) will need to be reset by depressing the release tab (4) on the underside of the console assembly, as shown below.

inertia lock (3)

release tab (4)

 

Parts Information

Description Part Number Qty
LATCH ASM-F/FLR CNSL CUP HLDR DR 23417257 1

 

Warranty Information

Labor Operation Description Labor Time
1034660 Front Floor Console Cup Holder Latch Replacement Use Published Time

 

Version 1
Modified

PIT5520
Date: Aug-2016

https://www.nhtsa.gov/recalls?nhtsaId=10083368

https://static.nhtsa.gov/odi/tsbs/2016/SB-10083368-5448.pdf

Download (PDF, 325KB)


 

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