Warranty Administration – Field Action Courtesy Transportation Policy – GM Passenger Cars and Trucks

Bulletin No.: 17-NA-073
Date: February, 2019

Subject: Warranty Administration – Field Action Courtesy Transportation Policy

 

Brand: Model: Model Year: VIN: Engine: Transmission:
from to from to
All GM Passenger Cars and Trucks 2019 and Prior

 

Field Action Courtesy Transportation Policy

General Motors would like to clarify and ensure the understanding of our Courtesy Transportation policy in regards to customer eligibility with respect to Field Actions.

For Vehicles under Standard Warranty or the Limited Powertrain Warranty, Courtesy Transportation is available to be reimbursed by GM if one of the following conditions are met:

  • The vehicle is within the Bumper-to-Bumper warranty (Canada Base Warranty coverage),

OR

  • The involved component is currently covered under the terms of the Limited Powertrain Warranty.

 

For Vehicles beyond Standard Warranty or the Limited Powertrain Warranty, Courtesy transportation is available to be reimbursed by GM if:

  • The Field Action Bulletin specifically includes provisions for courtesy transportation beyond the Warranty Coverage period (in this situation, the procedure in the applicable bulletin should be followed),

OR

  • Service Agents should contact their respective Field Warranty Manager, in Canada the District Manager – Customer Care and Service Process (DM-CCSP) for authorization, which may be granted on a case-by-case basis under qualifying circumstances.

This policy is also applicable to Saab branded vehicles included in Field Actions administered by General Motors.

At anytime a dealer can within their own discretion provide courtesy transportation without reimbursement from GM.

 

Version Information

Version 2
Modified Released March 15, 2017

February 15, 2019 – Added Model Year 2019 vehicles and changed District Manager of Aftersales/District Manager Combined (DMA/DMC) to Field Warranty Manager.

 


Bulletin No.: 17-NA-073
Date: February, 2019

https://www.nhtsa.gov/recalls?nhtsaId=10154641

https://static.nhtsa.gov/odi/tsbs/2019/MC-10154641-9999.pdf

Download (PDF, 76KB)


Bulletin No.: 17-NA-073
Date: Mar-2017

https://www.nhtsa.gov/recalls?nhtsaId=10138060

https://static.nhtsa.gov/odi/tsbs/2017/MC-10138060-9999.pdf

Download (PDF, 76KB)


 

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Last update on 2019-05-12 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-05-12 / Affiliate links / Images from Amazon Product Advertising API

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