Customer Satisfaction Program 18025 Incorrect Fuse Labels and Owner Manual Fuse Information – 2015-2018 Cadillac ATS & CTS

Customer Satisfaction Program
18025 Incorrect Fuse Labels and Owner Manual Fuse Information


Reference Number: N172124360 Release Date: August 2018
Revision: 00
Attention: This program is in effect until August 31, 2020.
Make Model Model Year RPO Description
From To
Cadillac ATS 2015 2018
Cadillac CTS 2015 2018

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.

Condition Certain 2015-2018 model year Cadillac ATS and CTS vehicles may have been built with an owner manual and label which provide inaccurate information about one of the vehicle’s electrical centers.
Correction Remove and install the replacement electrical center fuse identification label. Print the applicable replacement owner manual section and insert into vehicle owner manual.

 

Parts

Quantity Part Name Part No.
1 Label-Fuse Compartment Cover – MY 2015-2016 ATS and CTS 84583059
1 Label-Fuse Compartment Cover – MY 2017-2018 ATS and CTS 84291835

Important: For customer owned vehicles, labels are being sent directly to owners. Only order labels for vehicles in inventory. There should be no need to order labels for shelf stock in anticipation of customer vehicles being presented for repair.

USA

Parts required to complete this recall are to be ordered online, through the GM 1Store via GlobalConnect. Please log in and order the appropriate item number label(s) using the chart above. The label will be provided at no charge. Do not order labels from GMCCA.

Canada

Parts required to complete this recall are to be obtained from GMCCA. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

 

Warranty Information

Labor Code Description Labor Time Trans. Type Net Item
9103981 Install New Fuse Block Label (Inc. owner manual insert) 0.2 ZFAT N/A

 

Service Procedure

rear compartment (trunk) lid

  1. Open the rear compartment (trunk) lid. Locate the rear compartment fuse block cover.
  2. Remove the cover.

Note: Do not install the new label on top of the existing label.

existing label

  1. Remove the existing label.
  2. Peel the protective liner from the back of the new decal. Use care to not touch the adhesive backing.

Center the label

  1. Center the label using the two outboard mounting tabs for reference.

Align the lower edge of the label with the bottom of the cover

  1. Align the lower edge of the label with the bottom of the cover.
  2. Install the label. Press firmly and smooth out the entire label ensuring the corners are fully adhered.
  3. Reinstall the cover.
  4. Print the appropriate owner’s manual insert (located below) and place it into the owner’s manual.

 

English Versions:

2015 ATS Owner’s Manual Insert

2015 ATS Owner’s Manual Insert

2015 ATS Owner’s Manual Insert

2015 ATS Owner’s Manual Insert

2015 ATS Owner’s Manual Insert

 

2015 CTS Owner’s Manual Insert

2015 CTS Owner’s Manual Insert

2015 CTS Owner’s Manual Insert

2015 CTS Owner’s Manual Insert

2015 CTS Owner’s Manual Insert

2015 CTS Owner’s Manual Insert

2015 CTS Owner’s Manual Insert

 

2016 ATS Owner’s Manual Insert

2016 ATS Owner’s Manual Insert

2016 ATS Owner’s Manual Insert

2016 ATS Owner’s Manual Insert

2016 ATS Owner’s Manual Insert

 

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

 

2017 ATS Owner’s Manual Insert

2017 ATS Owner’s Manual Insert

2017 ATS Owner’s Manual Insert

2017 ATS Owner’s Manual Insert

2017 ATS Owner’s Manual Insert

2017 ATS Owner’s Manual Insert

2017 ATS Owner’s Manual Insert

 

2017 CTS Owner’s Manual Insert

2017 CTS Owner’s Manual Insert

2017 CTS Owner’s Manual Insert

2017 CTS Owner’s Manual Insert

2017 CTS Owner’s Manual Insert

 

2018 ATS Owner’s Manual Insert

2018 ATS Owner’s Manual Insert

2018 ATS Owner’s Manual Insert

2018 ATS Owner’s Manual Insert

2018 ATS Owner’s Manual Insert

 

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

 

Canadian Versions (French):

2015 ATS Owner’s Manual Insert

2015 ATS Owner’s Manual Insert

2015 ATS Owner’s Manual Insert

2015 ATS Owner’s Manual Insert

2015 ATS Owner’s Manual Insert

 

2015 CTS Owner’s Manual Insert

2015 CTS Owner’s Manual Insert

2015 CTS Owner’s Manual Insert

2015 CTS Owner’s Manual Insert

2015 CTS Owner’s Manual Insert

2015 CTS Owner’s Manual Insert

2015 CTS Owner’s Manual Insert

 

2016 ATS Owner’s Manual Insert

2016 ATS Owner’s Manual Insert

2016 ATS Owner’s Manual Insert

2016 ATS Owner’s Manual Insert

2016 ATS Owner’s Manual Insert

 

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

 

2017 ATS Owner’s Manual Insert

2017 ATS Owner’s Manual Insert

2017 ATS Owner’s Manual Insert

2017 ATS Owner’s Manual Insert

2017 ATS Owner’s Manual Insert

2017 ATS Owner’s Manual Insert

2017 ATS Owner’s Manual Insert

2017 ATS Owner’s Manual Insert

 

2017 CTS Owner’s Manual Insert

2017 CTS Owner’s Manual Insert

2017 CTS Owner’s Manual Insert

2017 CTS Owner’s Manual Insert

2017 CTS Owner’s Manual Insert

 

2018 ATS Owner’s Manual Insert

2018 ATS Owner’s Manual Insert

2018 ATS Owner’s Manual Insert

2018 ATS Owner’s Manual Insert

2018 ATS Owner’s Manual Insert

 

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

 

Spanish Versions:

2015 ATS Owner’s Manual Insert

2015 ATS Owner’s Manual Insert

2015 ATS Owner’s Manual Insert

2015 ATS Owner’s Manual Insert

2015 ATS Owner’s Manual Insert

 

2015 CTS Owner’s Manual Insert

2015 CTS Owner’s Manual Insert

2015 CTS Owner’s Manual Insert

2015 CTS Owner’s Manual Insert

2015 CTS Owner’s Manual Insert

2015 CTS Owner’s Manual Insert

2015 CTS Owner’s Manual Insert

2015 CTS Owner’s Manual Insert

 

2016 ATS Owner’s Manual Insert

2016 ATS Owner’s Manual Insert

2016 ATS Owner’s Manual Insert

2016 ATS Owner’s Manual Insert

2016 ATS Owner’s Manual Insert

 

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

2016 CTS Owner’s Manual Insert

 

2017 ATS Owner’s Manual Insert

2017 ATS Owner’s Manual Insert

2017 ATS Owner’s Manual Insert

2017 ATS Owner’s Manual Insert

2017 ATS Owner’s Manual Insert

2017 ATS Owner’s Manual Insert

2017 ATS Owner’s Manual Insert

2017 ATS Owner’s Manual Insert

 

2017 CTS Owner’s Manual Insert

2017 CTS Owner’s Manual Insert

2017 CTS Owner’s Manual Insert

2017 CTS Owner’s Manual Insert

2017 CTS Owner’s Manual Insert

 

2018 ATS Owner’s Manual Insert

2018 ATS Owner’s Manual Insert

2018 ATS Owner’s Manual Insert

2018 ATS Owner’s Manual Insert

2018 ATS Owner’s Manual Insert

 

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

2018 CTS Owner’s Manual Insert

 

Dealer Responsibility

All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.

All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through August 31, 2020. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through August 31, 2020, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

 

Dealer Reports

For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

 

Customer Notification

USA & Canada – General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).

Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.


August 2018

This notice applies to your vehicle, VIN:____________________________

Dear General Motors Customer:

We have learned that your 2015-2018 model year Cadillac ATS or CTS may have been built with an owner manual and rear fuse box label that are incorrect.

Your satisfaction with your ATS or CTS is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.

What We Will Do: You will find enclosed a replacement rear fuse box label and owner manual insert. This service will be performed for you at no charge until August 31, 2020. After that, any applicable warranty will apply.

What You Should Do: If you would prefer to have your dealer install the label, please contact your dealer to arrange a service appointment at your convenience. This service will be performed for you at no charge. Please bring the label, which is in the enclosed envelope, when you visit your dealer.

To minimize any inconvenience to you, you may choose to install the label yourself by following the enclosed instructions. We have also enclosed replacement pages for your Owner’s Manual. Please insert these into your Owner’s Manual for future reference.

If your dealer has already installed the label on a previous visit, please disregard the enclosed label. However, it is also important to place the enclosed Owner’s Manual inserts with your current Owner’s Manual to correct the fuse locations of your interior electrical center.

If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.

Division Number Text Telephones (TTY)
Cadillac 1–866–982–2339 1–800–833–2622
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle [or if only one model involved, list name] provides you many miles of enjoyable driving.

Neelie O’Connor
Executive Director
North America Contact Center Operations

Enclosure
18025


Rear Compartment Fuse Box Label Installation Instructions

 

  1. Open the rear compartment (trunk) lid. Locate the rear compartment fuse block cover.

rear compartment (trunk) lid

  1. Remove the cover.

Note: Do not install the new label on top of the existing label.

existing label

  1. Remove the existing label.
  2. Peel the protective liner from the back of the new decal. Use care to not touch the adhesive backing.

Center the label

  1. Center the label using the two outboard mounting tabs for reference.

Align the lower edge of the label with the bottom of the cover

  1. Align the lower edge of the label with the bottom of the cover.
  2. Install the label. Press firmly and smooth out the entire label ensuring the corners are fully adhered.
  3. Reinstall the cover.

18025

August 2018

https://www.nhtsa.gov/recalls?nhtsaId=10145169

https://static.nhtsa.gov/odi/tsbs/2018/MC-10145169-9999.pdf

Download (PDF, 7.14MB)


 

SaleBestseller No. 1
Blade Car Fuses Assortment Kit 220PCS –Standard & Mini (2A/3A/5A/7.5A/10A/15A/20A/25A/30A/35A)
  • Standard (100pcs):2A/3A/5A/7.5A/10A/15A/20A/25A/30A/35A - 10PCS of Each Model
  • Mini (120pcs): 2A/3A/5A/7.5A/10A/15A/20A/25A/30A/35A - 12PCS of Each Model
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Bestseller No. 2
GlowGeek 100pcs Assorted Auto Car Truck Standard Blade Fuse Assortment 2A 3A 5A 7.5 A 10A 15A 20A 25A 30A 35A Car Boat Truck SUV Automotive Replacement Fuses
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Bestseller No. 3
120 Pieces - EPAuto Assorted Car Truck Standard Blade Fuse Set (5/7.5/10 / 15/20 / 25/30 AMP)
  • Easy Identification - Color Coded
  • Seven most common fuses - 5, 7.5, 10, 15, 20, 25, 30 AMP
  • Fuse Puler Included
  • Fuse Dimension: 19.1L × 5.1W × 18.5H mm
  • Blade Group: APR, ATC (Closed), ATO (open), ATS
Bestseller No. 4
242pcs Assorted Standard & Mini Auto Car Truck Blade Fuses Set- 2A 3A 5A 7.5A 10A 15A 20A 25A 30A 35A 40A-ATC/APR/ATO+ATM Mini Automotive Replacement Fuse Assortment Kit w/A Puller for Boat,RV,SUV
  • These 32 Volt fast-acting replacement fuses protect your vehicles, farm machines and electrical device/ electrical gadgets from short circuit, overload etc. They can be easily identified by their color-coded plastic housings, and the carved amp rating figures on the top
  • Covers 22 commonly used blade fuses, 110pcs Standard: 2A /3A / 5A/ 7.5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 35A/ 40A (10PCS of each model ), 132pcs mini: 2A/ 3A/ 5A/ 7.5A/ 10A/ 15A/ 20A/ 25A/ 30A/ 35A/ 40A (12PCS of each model ).
  • These assorted fuses are specifically designed for Cars, Trucks, SUVs, ATVs, UTVs, Camper RV, Motorcycles, Fleet, Golf Car, Boat, snowmobiles, and most general DC applications etc., covering such components as radio, light, turn signals, etc. This set comes with 132pcs small blade fuses and 110pcs standard blade fuses, all essential for every American household that owns more than one car.
  • A diagram inside the storage box case corresponds to every compartment with labels so you know what size each fuse is and where to get it in the box
  • The plug-in blade fuses are made from transparent PES with zinc alloy inserts and transparent housings for viewing the fuse link status and quick detection of a blown fuse
Bestseller No. 5
Winlyn 140pcs ATO / APR / ATC Fuse Car Kit Assorted Auto Car Truck Standard Blade Fuse Assortment 2A 3A 5A 7.5 A 10A 15A 20A 25A 30A 35A 40A Car Boat Truck SUV Automotive Replacement Fuses Puller
  • Protect your car and your electrical device from short circuit
  • Purchase 140 pcs 11 kinds of ATO blade fuses. Great variety 2A-40A that meets all your needs.
  • 2A - 10PCS, 3A - 10PCS, 5A - 10PCS, 7.5A - 20PCS, 10A - 10PCS, 15A - 20PCS, 20A - 10PCS, 25A - 20PCS, 30A - 10PCS, 35A - 10PCS, 40A - 10PCS
  • What you get: 140 PCS OF ATO BLADE FUSES, 1 PCS FUSE PULLER, 1 PCS CONVENIENT STORAGE CASE
  • Transparent for quick detection of blown fuses,Color Colored coded with documentation for confident and easy installation
Bestseller No. 6
Wisse 420 Pcs Assorted Automotive Fuses Kit, Standard and Mini Blade Fuse Box Set Assortment 5A 7.5A 10A 15A 20A 25A 30A Replacement Fuse for Car Truck Motorcycles SUV Boats etc.
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  • Fits for most vehicles such as motorcycles trucks and boats
  • Fuse puller and fuse testing lamp included
  • Fits up to 32v
  • COMPATIBLE with all models of Chevrolet, Ford, Mercedes,Audi, BMW,Subaru,Mazda,Toyota (might not fit for some of corola models),Kia,Hyunday,Dodge and more.
SaleBestseller No. 7
MulWark 220pc Assorted Standard Auto Car Truck Blade Fuses Set- 2A 3A 5A 7.5A 10A 15A 20A 25A 30A 35A-ATC/APR/ATO+ATM Mini Automotive Replacement Fuse Assortment Kit w/A Puller for Boat,Marine,RV,SUV
  • CONFIDENT & EASY INSTALLATION: These 32 Volt fast-acting replacement fuses protect your vehicles, farm machines and electrical device/ electrical gadgets from short circuit, overload etc. They can be easily identified by their color-coded plastic housings, and the carved amp rating figures on the top
  • CONVENIENT DETECTION: The plug-in blade fuses are made from transparent PES with zinc alloy inserts and transparent housings for viewing the fuse link status and quick detection of a blown fuse
  • GREAT COMPATIBILITY: These assorted fuses are specifically designed for Cars, Trucks, SUVs, ATVs, UTVs, Camper RV, Motorcycles, Fleet, Golf Car, Boat, snowmobiles, and most general DC applications etc., covering such components as radio, light, turn signals, etc. This set comes with 120pcs small blade fuses and 100pcs standard blade fuses, all essential for every American household that owns more than one car.
  • EXPLICIT DIAGRAM: A diagram inside the storage box case corresponds to every compartment with labels so you know what size each fuse is and where to get it in the box
  • ALL SIZES YOU NEED: This plug-in replacement set contains a complete assortment of regular blade type fuses in 10 most commonly used ranges for cars and trucks, who can be mounted in fuse blocks, in-line fuse holders, or fuse clips.
Bestseller No. 8
GBAuto Blade Car Fuses Assortment Kit 230PCS –Standard & Mini (2A/3A/5A/7.5A/10A/15A/20A/25A/30A/35A) ATO/APR / ATC Fuse Car Kit Assorted Auto Truck Boat Truck SUV Automotive Replacement Fuses Puller
  • ALL SIZES YOU NEED - Standard (100pcs):2A/3A/5A/7.5A/10A/15A/20A/25A/30A/35A,Mini (130pcs): 2A/3A/5A/7.5A/10A/15A/20A/25A/30A/35A
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  • GREAT COMPATIBILITY - These assorted fuses are specifically designed for Car, Truck, SUV, ATV, UTV, Camper RV, Motorcycles, Fleet, Golf Car, Boat, snowmobiles, and most general DC applications etc., covering such components as radio, light, turn signals, etc.
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Bestseller No. 9
140pcs Blade Car Fuse Assortment (2A 3A 5A 7.5 A 10A 15A 20A 25A 30A 35A) ATO/APR/ATC Standard Fuse Set with Fuse Puller Tool for Rv, Truck, Vehicle
  • Standard Car Fuses Kit(140pcs): With 2 / 3 / 5 / 10 / 20 / 30 /35 /40 Amp,10pcs of each model . With 7.5 / 15 / 25 Amp, 20pcs of each models. Product Dimension : 0.74" x 0.17" x 0.6"
  • Easy to use : Easy identify different amperage fuse from number marked on the auto fuse. Transparent for quick detection of blown fuses. Included a free fuse puller tool to easy pick it out
  • Widely Use : The assorted fuses kit can be used on your car, truck, home, boat, camper/RV, ATV, UTV, golf cart, low voltage mechanic and more electrical devices
  • Great Protection: Zn alloy terminals for corrosion resistance and enhanced conductivity . With a convenient storage box to protect fuse and for easy transport
  • What you get : 140 pcs stand blade fuse set, 1 pcs blade fuse puller tool, 1 pcs storage case. Pls kindly note due to the new and old package mixing together, some product package may not contain color cards. We will send a color card to your email address.All our products are backed by our 45-Day Money Back Guarantee and 12-Months Product Replacement Warranty.
Bestseller No. 10
Blade Car Fuses Assortment Kit 220PCS –Standard & Mini (2A/3A/5A/7.5A/10A/15A/20A/25A/30A/35A) ATO/APR / ATC Fuse Car Kit Assorted Auto Truck Boat Truck SUV Automotive Replacement Fuses Puller
  • Standard (100pcs):2A/3A/5A/7.5A/10A/15A/20A/25A/30A/35A - 10PCS of Each Model
  • Mini (120pcs): 2A/3A/5A/7.5A/10A/15A/20A/25A/30A/35A - 12PCS of Each Model
  • Dimension: Standard: 19x5.20x18.23mm (0.75" x 0.20" x 0.72") Mini: 11.84x4.23x16.23mm (0.47"x0.17"x0.64")
  • Blade Group: APR, ATC (closed), ATO (open), ATS. Material:Zn alloy/Plastic.
  • Transparent for quick detection of blown fuses,Color Colored coded with documentation for confident and easy installation

Last update on 2019-03-15 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-03-15 / Affiliate links / Images from Amazon Product Advertising API

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