A182154180-ZCSP: Customer Satisfaction Program – Accessory cargo barrier excessive movement when fitted in the forward position only – 2018 Holden Astra Sportwagon

#A182154180-ZCSP: Customer Satisfaction Program – Accessory cargo barrier excessive movement when fitted in the forward position only – (Aug 12, 2018)

Subject: A182154180 — ZCSP Customer Satisfaction Program — Accessory cargo barrier excessive movement
Models: MY 2018 Holden Astra Sportwagon only

Reference Number: A18–215418 Release Date: July 2018
GWM Number: A182154180 Revision:
Attention: This customer satisfaction program applies to Australia / New Zealand customer vehicles that return to the dealership for any reason.
Make Model Model Year VIN RPO Description
From To From To
Holden BK Astra-K (Sportwagon only) 2018 2018

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.

Condition The cargo barrier has lateral movement when placed in its forward position in front of the second row seats.
Correction Dealer to order an additional kit for mounting the cargo barrier in the forward position.

New fitting instructions will be provided in the hardware kit.

 

Parts Information

Quantity Part Name Part No.
1 Cargo Barrier Small Parts Package-Forward Mount Hardware Kit 92510308

Note: Dealers are only to order part/s when booking is confirmed and not for dealer stock.

 

Warranty Information

Labor Code Description Labor Time Trans. Type Net Item
9103798 MY18 Holden Astra Sportwagon Accessory Cargo Barrier Excessive Movement 0.5 ZFAT N/A

 

Distribution/Regions Involved

Australia / New Zealand

 

Service Procedure

  1. When installing the Cargo Barrier Package to the forward position (behind the front drivers / passenger seats) an additional mounting kit is required.

 

Dealer Responsibility

Whenever a vehicle subject to this Customer Satisfaction Program enters your vehicle inventory, or at anytime is present for service, you are obliged to take the steps necessary to ensure this Customer Satisfaction Program correction has been made prior to selling, releasing or returning the vehicle to the customer.

 

Customer Notification

GM Holden will write to all affected owners in the week commencing 23rd July 2018, to advise them of this Customer Satisfaction Program and request they make a booking at their preferred dealership.

A copy of the customer letter is attached.

 

Dealer enquiries relating to the content of the bulletin can be directed to holden[email protected]gm.com

Customer Notification


 

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