18286 – Heated Seat Fire – 2014-2016 Cadillac CTS

NHTSA Campaign Number: 18V595
Manufacturer General Motors LLC
Components SEATS
Potential Number of Units Affected 53,586

 

Damaged Seat Heaters Can Cause Fire

In cold ambient temperatures, the seat heaters in these vehicles can turn on automatically when the vehicle is remotely started. If a damaged seat heater is turned on while no one is inside the vehicle, the damaged seat heater can overheat, increasing the risk of a fire.

 

Summary

General Motors LLC (GM) is recalling certain 2014-2016 Cadillac CTS vehicles, equipped with heated front seats. The flexible heating mats in the front seats may be damaged over time, resulting in the seat heaters producing excessive heat.

 

Remedy

GM will notify owners, and dealers will recalibrate the body control module, disabling the automatic activation of the heated seat when the vehicle is remotely started, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact Cadillac customer service at 1-800-458-8006. GM’s number for the recall is 18286.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Vehicle has a Recall


Frequently Asked Questions (FAQs) for Safety Recall 18286
Heated Seat Fire

 

These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.

Q1) Which vehicles are involved?
A1) 2014-2016 model year Cadillac CTS
Q2) What is the issue or condition?
A2) General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2014 – 2016 Cadillac CTS vehicles equipped with heated front seats.  In some of these vehicles, occupant pressure on the seat in the same location can, over time, bend and damage the flexible heating mat inside the seat.  In rare cases, this can cause high electrical resistance in the damaged area of the mat.
Q3) What symptoms may be experienced?  What warning signs may be associated with the issue or condition described?
A3) Occupants may notice that the seat heater does not produce any heat or produces uneven heat.
Q4) What is the remedy/repair?
A4) Dealers will recalibrate the body control module to disable automatic activation of the heated seat function when the vehicle is remotely started.
Q5) What is the safety risk?  Is the vehicle safe to drive?
A5) In cold ambient temperatures, the seat heater in these vehicles can turn on automatically when the vehicle is remotely started.  If the seat heater is turned on and left on without an occupant present, areas of the seat subject to high electrical resistance may overheat while open to airflow.  In rare cases, those areas of the seat may smoke or melt, increasing the risk of fire and injury when the vehicle is unattended.
 
Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now? 
A7) No, the remedy/repair is not yet available.
Q8) What should customers do until recall repairs can be completed?  Are there any special instructions?
A8) If special instructions are provided, they will be included in the notification letters to customers. 
Q9) How can customers check to see if their vehicle is involved in this field action?
A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at my.gm.com/recalls or via NHTSA’s website at vinrcl.safercar.gov/vin/.
Q10) If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.  Please refer to Warranty Administration Bulletin #17-NA-073:  Field Action Courtesy Transportation Policy for further information.

 


Frequently Asked Questions (FAQs) for Safety Recall 18286
Heated Seat Fire

https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V595-2849.pdf

Download (PDF, 91KB)


GM CUSTOMER CARE AND AFTERSALES
DCS4855

September 24, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V595-9420.pdf

Download (PDF, 132KB)


GLOBAL SAFETY FIELD INVESTIGATIONS
DCS4844

September 07, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V595-1652.pdf

Download (PDF, 74KB)


Recall Acknowledgement

September 27, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCAK-18V595-9349.pdf

Download (PDF, 74KB)


 

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