Gen10 OnStar WIFI Inoperative Or WIFI Connection Concerns – GM Passenger Car and Light Duty Trucks

Bulletin No.: PIT5384B
Date: Sep-2016

Subject: Gen10 OnStar WIFI Inoperative Or WIFI Connection Concerns
Models: 2015 – 2017 All GM Passenger Car and Light Duty Trucks With OnStar 4GLTE Gen10 WIFI (RPO VV4)

This PI was superseded to update Model Years. Please discard PIT5384A.

The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.



A customer may comment that the OnStar WIFI is inoperative or that is stuck in 2G.



Dealers are to record the following information and contact GM Technical Assistance for further assistance.

From the radio display access WIFI settings from the OnStar Main Menu and record the following:



Internet Connection Status:


From GDS2 Record


End Model Part Number:

Mobile Equipment Identifier:

OnStar Customer Identifier:

Module Generation Identifier:

GSM Network Code:

Off Board Navigation:

Mobile Identification Number:

Mobile Directory Number:


GSM Signal Strength:

Public Land Network Number:


Perform an Outbound OnStar Personal Call



OnStar Key Press



Can the vehicle receive a call?



Detailed Problem Description (including error message):

  • When did the issue start (Date and Time)?
  • Has Service Worked in this location before (Y/N):

or If yes, when and where it last worked?

  • Does it occur in multiple locations?
  • Other devices experiencing the same problem (Y/N):

Please follow this diagnostic or repair process thoroughly and complete each step.  If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.


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