If the air bags do not deploy in the event of a crash, it can increase the risk of injury.
General Motors LLC (GM) is recalling certain 2019 Buick Encore, Chevrolet Spark, Traverse, and Trax vehicles. The Sensing Diagnostic Module (SDM) on these vehicle may not have been turned off of “manufacturing mode,” preventing the air bags from deploying in the event of a crash.
GM will notify owners, and dealers will reprogram the SDM module to the correct mode, free of charge. The recall began November 6, 2018. Owners may contact Buick customer service at 1-800-521-7300 and Chevrolet customer service at 1-800-222-1020. GM’s number for this recall is 18365.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Product Safety Recall
|Reference Number:||N182196840||Release Date:||November 2018|
|Attention:||It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
All involved vehicles that are in dealer inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle.
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
|Condition||General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2019 Buick Encore, Chevrolet Spark, Chevrolet Traverse, and Chevrolet Trax vehicles. In a small number of these vehicles, the sensing diagnostic module (SDM) may have been left in “manufacturing mode” and not activated at the assembly plant prior to shipment. If the SDM is in manufacturing mode, the vehicle’s airbags will not deploy in a crash, increasing the risk of occupant injury. Most other SDM functions, such as seatbelt reminder, event data recording and post collision notification, will also be inactive.|
|Correction||Dealers will reprogram the SDM module to the correct mode.|
No parts are required for this repair.
|Labor Operation||Description||Labor Time||Trans. Type||Net Item|
|9103996||Reprogram the SDM||0.3||ZFAT||*|
* To avoid warranty transaction rejections, the SPS Warranty Claim Code must be entered when submitting this transaction. Note that if multiple modules are reprogrammed, all claim codes must be entered with a comma separating each code.
Note: Carefully read and follow the instructions below.
- Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector. If there is an interruption during programming, programming failure or control module damage may occur.
- Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will interrupt programming. When required install a GM Authorized Programming Support Tool to maintain system voltage. Refer to https://www.gmdesolutions.com/ for further information. If not available, connect a fully charged 12 V jumper or booster pack disconnected from the AC voltage supply. DO NOT connect a battery charger.
- Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights (including daytime running lights), HVAC, radio, etc.
- Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M) system status indicators to NO.
- Reprogram the inflatable restraint sensing and diagnostic module. Refer to K36 Inflatable Restraint Sensing and Diagnostic Module: Programming and Setup in SI.
- Record SPS Warranty Claim Code on job card for warranty transaction submission.
Dealer Responsibility – For USA & Export (USA States, Territories, and Possessions)
It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a sale or lease until the defect or noncompliance is remedied.
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Responsibility – All
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers’ possession and subject to this recall must be held and inspected/repaired per the service procedure of this bulletin before customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for courtesy transportation program details.
USA & Canada – General Motors will notify customers of this recall on their vehicle.
Export – Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act.
Representative Letter – Customer letters are brand, model and model year specific; listing the 17-digit VIN and are personalized.
IMPORTANT SAFETY RECALL
This notice applies to your 2019 model year Buick Encore, Chevrolet Spark, Chevrolet Traverse, or Chevrolet Trax. The applicable Vehicle Identification Number (VIN) can be found on the address label of the envelope.
Dear General Motors Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2019 Buick Encore, Chevrolet Spark, Chevrolet Traverse, and Chevrolet Trax vehicles. As a result, GM is conducting a recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
|Why is your vehicle being recalled?||The sensing diagnostic module (SDM) may have been left in “manufacturing mode” and not activated at the assembly plant prior to shipment. If the SDM is in manufacturing mode, the vehicle’s airbags will not deploy in a crash, increasing the risk of occupant injury. Most other SDM functions, such as seatbelt reminder, event data recording and post collision notification, will also be inactive.|
|What will we do?||Your GM dealer will reprogram the sensing & diagnostic module (SDM). This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 30 minutes.|
|What should you do?||You should contact your GM dealer to arrange a service appointment as soon as possible.|
|Do you have questions?||If you have questions or concerns that your dealer is unable to resolve, please contact the Buick Customer Assistance Center at 1866-608-8080 (TTY 1-800-832-8425) or Chevrolet Customer Assistance Center at 1-800-630-2438 (TTY 1-800-833-2438).|
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 18V774.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Global Vehicle Safety
GM Recall: 18365
Frequently Asked Questions (FAQs) for Safety Recall 18365
Sensing & Diagnostic Module (SDM) Shipped in Manufacturing Mode
These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
|Q1)||Which vehicles are involved?|
|A1)|| 2019 Buick Encore, 2019 Chevrolet Spark, 2019 Chevrolet TRAX, 2019 Chevrolet Traverse. The total US population is 12 vehicles.
|Q2)||What is the issue or condition?|
|A2)||General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2019 Buick Encore, Chevrolet Spark, Chevrolet Traverse, and Chevrolet Trax vehicles. In a small number of these vehicles, the sensing diagnostic module (SDM) may have been left in “manufacturing mode” and not activated at the assembly plant prior to shipment.
|Q3)||What symptoms may be experienced? What warning signs may be associated with the issue or condition described?|
|A3)||This condition can be identified by the airbag/supplemental inflatable restraint malfunction indicator lamp on the instrument panel, which will illuminate and remain illuminated (solid or flashing) after the vehicle is turned on.
|Q4)||What is the remedy/repair?|
|A4)||Dealers will reprogram the SDM module to the correct mode.
|Q5)||What is the safety risk? Is the vehicle safe to drive?|
|A5)||If the SDM is in manufacturing mode, the vehicle’s airbags will not deploy in a crash, increasing the risk of occupant injury. Most other SDM functions, such as seatbelt reminder, event data recording and post collision notification, will also be inactive.
|Q6)||Does the customer have to pay for this remedy/repair?|
|A6)||This repair will be done at no cost to the customer.
|Q7)||Is the remedy/repair available now?|
|A7)||Yes, this inspection/repair will be done at no cost to the customer.
|Q8)||What should customers do until recall repairs can be completed? Are there any special instructions?|
|A8)||If special instructions are provided, they will be included in the notification letters to customers.
|Q9)||How can customers check to see if their vehicle is involved in this field action?|
|A9)||Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for field actions in GM Owner Center at https://my.gm.com/recalls or via NHTSA’s website at https://vinrcl.safercar.gov/vin/.
|Q10)||If customers are concerned, can they get a rental car or courtesy transportation?|
|A10)||Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall. Please refer to Warranty Administration Bulletin #17-NA-073: Field Action Courtesy Transportation Policy for further information.|
Owner Notification Letter
Frequently Asked Questions (FAQs) for Safety Recall 18365
Sensing & Diagnostic Module (SDM) Shipped in Manufacturing Mode
GLOBAL SAFETY FIELD INVESTIGATIONS
November 1, 2018
November 19, 2018
To obtain the latest electronic controller calibration information for your vehicle, go to https://tis2web.service.gm.com/tis2web and enter the vehicle’s 17 character Vehicle Identification Number (VIN) and select ‘Get CAL ID’.
You can then compare the latest part number with the actual number installed on the vehicle to determine if a reprogram is needed.
The Service Programming System (SPS) application is part of the TIS2Web system. To program an ECU, the SPS application must communicate with the vehicle control modules using the proper J2534 programming interface tool.
The following are the supported interface tools:
|OEM GM Tech 2 Dealer Package|
|Bosch GM MDI 2 (2nd Gen) MDI2 interface|
The Tech 2 supports model years 1996 and beyond. With the addition of the CAN Diagnostic Interface (CANdi) module, Tech 2 is fully backward compatible with current Tech 2 functionality and operates transparently when diagnosing non-CAN-equipped vehicles.
The GM MDI is the Global Diagnostic tool for future vehicles starting with Global A vehicles. The GM MDI was introduced in the fall of 2007 for Pass-Thru programming and offers faster programming speed. It can be used to perform Pass-Thru programming on all vehicles built since 1996 and into the future. Click here to view a list of GDS supported vehicles.