#18039: Customer Satisfaction Program – Customers Double Charged for Cross Rails – (Feb 21, 2018)
||This program is in effect until February 29, 2020.
||“Hit the Road” Package
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
||Certain 2018 model year Chevrolet Traverse vehicles, equipped with the Hit the Road package (RPO PCX) may have a condition in which a double charge was applied for the optional roof rack cross rails at the time of vehicle purchase.
||Provide the customer with a reimbursement check in the amount of $325.