Procedure For Emailing Global Diagnostic System 2 (GDS2) Session Log To GM TAC (US and Canada Dealers Only) – GM

Bulletin No.: PIP4902M
Published date: 03/19/2019


Preliminary Information


PIP4902M Procedure For Emailing Global Diagnostic System 2 (GDS2) Session Log To GM TAC (US and Canada Dealers Only).

 

Models

Brand: Model: Model Years: VIN: Engine: Transmissions:
from to
All All 2010 – 2019 All All All All

All GM Vehicles That Use GDS2 for Capturing Session Logs

 

Supersession Statement:

This PI was superseded to update recommendations / instructions . Please discard PIP4902L.

The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.

 

Condition / Concern

On occasion, GM Technical Assistance Center (TAC) may request a GDS2 Session Log so they can review GDS2 data from a vehicle that you are working on.

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Information On Perceived Longer Crank, Misfire, Hesitation Feel and/or Surge – 2017-2019 Chevrolet Silverado & GMC Sierra

Bulletin No.: 18-NA-334
Date: February, 2019


Service Bulletin


INFORMATION


Subject: Information On Perceived Longer Crank, Misfire, Hesitation Feel and/or Surge

Brand: Model: Model Year: Breakpoint: Engine: Transmission:
from to from to
Chevrolet Silverado 2017 2018 Equipped with 6.6L Diesel Engine (RPO L5P) Equipped with 6 Speed Allison Transmission (RPO MW7)
Silverado 2500/3500 2019 2019
GMC Sierra 2017 2018
Sierra 2500/3500 2019 2019

 

Involved Region or Country North America and Israel
Condition Some customers may comment on a longer crank, hesitation and/or surge.
Cause This condition may be caused by the customer comparing the characteristics of the old engine to the new engine.
Correction Listed below are some of the characteristics of the vehicles new engine.

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Procedure For Attaching GDS2 Session Logs To Technical Assistance Cases Using Dealer Case Management – GM

Bulletin No.: PIP5632
Published date: 03/13/2019


Preliminary Information

 

PIP5632 Procedure For Attaching GDS2 Session Logs To Technical Assistance Cases Using Dealer Case Management (US Dealers Only).

 

Models

Brand: Model: Model Years: VIN: Engine: Transmissions:
from to
All All 2010 – 2019 All All All All

 

Involved Region or Country North America
Condition If TAC requests a GDS2 Session Log, follow the procedures below to attach a session log to the TAC case using Dealer Case Management.

If you are attempting to EMAIL TAC a GDS2 Session Log please refer to the latest version of PIP4902.

Placing Bookmarks at points of interest in a Session Log may be helpful for TAC to assist you with diagnosing the concern.

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8L45 8L90 Automatic Transmission Park Actuator Rod Restriction – 2015-2018 Cadillac Chevrolet & GMC

Bulletin No.: PIP5526A
Published date: 03/15/2019


Preliminary Information

 

PIP5526A PQC 2015-2018 8L45 8L90 Automatic Transmission Park Actuator Rod Restriction has ended.

 

Models

Brand: Model: Model Years: VIN: Engine: Transmissions:
from to
Cadillac ATS Models 2016 – 2018 All All All M5N, M5T, M5U
Cadillac CT6 Models 2016 – 2018 All All All M5N, M5X
Cadillac CTS Models 2016 – 2018 All All All M5N, M5U
Cadillac Escalade Models 2015 – 2018 All All All M5U
Chevrolet Camaro 2016 – 2018 All All All M5T, M5U
Chevrolet Corvette 2015 – 2018 All All All M5U
Chevrolet Colorado 2017 – 2018 All All All M5T
Chevrolet Express 2017 – 2018 All All All M5U
Chevrolet Silverado 2015 – 2018 All All All M5U
GMC Canyon 2017 – 2018 All All All M5T
GMC Savana 2017 – 2018 All All All M5U
GMC Sierra 2015 – 2018 All All All M5U
GMC Yukon Models 2015 – 2018 All All All M5U

 

Involved Region or Country North America
Additional Options (RPO) None.
 

Condition

The 8L45 and 8L90 8 Speed Transmission Park Pawl Actuator Rod (Part numbers 24273627, 24273628, 24274277, 24276682, 24276683, 24279983, 24279985, 24279987, 24279988, 24279989) restriction has ended.
Cause PIP5526 has been replaced by bulletin 19-NA-035.

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Engine and Transmission Assembly Replacement and PQC Process – GM Passenger Cars and Light Duty Trucks

Bulletin No.: 16-NA-338
Date: March, 2019


Service Bulletin


WARRANTY ADMINISTRATION


Subject: Engine and Transmission Assembly Replacement and PQC Process
Models: 2005-2019 GM Passenger Cars and Light Duty Trucks (U.S. and Canada Only)

 

Product Quality Center (PQC) Contact Information

  • Hours of Operation: Monday – Friday from 9:00 AM – 7:00 PM Eastern Time.
  • Email: [email protected]gm.com.
  • Phone: 1-866-654-7654
  • Dealer Case Management (DCM): Dealers in the U.S. are encouraged to initiate their PQC case through GlobalConnect Dealer Case Management. From the DCM home page, click on “New PQC Case” found on the Technical Assistance tab. During the second quarter of 2019, all U.S. Dealers will be required to use DCM for PQC assistance.

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