16-NA-283: Instrument Panel (IP) Top Trim Pad to Navigation Screen Upper Trim Cover Misalignment – 2016 Chevrolet Impala

#16-NA-283: Instrument Panel (IP) Top Trim Pad to Navigation Screen Upper Trim Cover Misalignment – (Apr 19, 2017)

Subject: Instrument Panel (IP) Top Trim Pad to Navigation Screen Upper Trim Cover Misalignment

Brand: Model: Model Year: Date Breakpoint: Engine: Transmission:
from to from to
Chevrolet Impala (VIN 1) 2016 2016 SOP Prior to May 20, 2016 All All

 

Involved Region or Country North America, Middle East, Israel, Republic of Korea
Additional Options (RPO) Equipped with RADIO-INFOTAINMENT SYSTEM – UPLEVEL HMI, ENHANCED CONNECTIVITY (RPO – IO5) or RADIO-INFOTAINMENT SYSTEM – UPLEVEL HMI, ENHANCED CONNECTIVITY, EMBEDDED NAVIGATION (RPO – IO6).
Condition IP top trim pad (1)

Some customers may comment on a misalignment of the IP top trim pad (1) to the navigation screen upper trim cover (2). This causes the right side of the upper trim cover to appear higher than the left side, which is the most common customer concern.

Cause heat stake/sonic weld

The cause of the condition may be a heat stake/sonic weld left unprocessed at the supplier. This standing heat stake results in the IP pushing upward on the IP carrier, causing a gap at the left side of the trim cover.

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16-NA-268: Windshield Wipers May Become Erratic and/or Inoperative – 2016 Buick Envision

#16-NA-268: Windshield Wipers May Become Erratic and/or Inoperative – (Aug 30, 2016)

Subject: Windshield Wipers May Become Erratic and/or Inoperative

Brand: Model: Model Year: Breakpoint: Engine: Transmission:
from to from to
Buick Envision 2016 2016 SOP April 19, 2016

 

Involved Region or Country North America and China
Condition Some customers may comment that the windshield wipers may become erratic and/or inoperative.
Cause This condition may be due to the windshield wiper transmission linkage becoming separated.

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PIT5520: Floor Center Console Compartment Sliding Door Latch Broken Or Inoperative – 2015-2017 Cadillac Escalade

#PIT5520A: Floor Center Console Compartment Sliding Door Latch Broken Or Inoperative – (Sep 20, 2017)

Subject: Floor Center Console Compartment Sliding Door Latch Broken Or Inoperative

Brand: Model: Model Year: VIN: Engine: Transmission:
from to from to
Cadillac Escalade 2015-2017 All All All All

 

Involved Region or Country North America
Additional RPO/s: N/A
Condition Some customers may comment that the floor center console sliding compartment door (1) is broken. Upon inspection it may be found that the door will not latch open, or may be locked in the closed position.

floor center console sliding compartment door (1)

Cause This issue is caused when the sliding door – which is intended to be a push-to-open / push-to-close, or “push-push” door – is pulled to close. The push handle on the sliding door may be misunderstood to be used as a pull handle to close the door. When the sliding door is pulled closed it can damage/break the latch (2).

latch (2)

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16-NA-271: Ignition Key Cannot Be Removed from Ignition and/or Shifter Will Not Move Out of Park – 2015 Chevrolet City Express

#16-NA-271: Ignition Key Cannot Be Removed from Ignition and/or Shifter Will Not Move Out of Park – (Aug 25, 2016)

Subject: Ignition Key Cannot Be Removed from Ignition and/or Shifter Will Not Move Out of Park

Brand: Model: Model Year: VIN: Engine: Transmission:
from to from to
Chevrolet City Express 2015 2015

 

Involved Region or Country North America
Condition Some customers may comment on the ignition key cannot be removed from ignition and/or shifter will not move out of Park.
Cause This condition may be caused by the stop lamp switch and/or the key interlock cable being misadjusted.

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16-NA-270: Creak/Rattle/Clunk Over Bumps in Left or Right Rear Package Shelf Area – 2016 Buick Cascada

#16-NA-270: Creak/Rattle/Clunk Over Bumps in Left or Right Rear Package Shelf Area – (Aug 25, 2016)

Subject: Creak/Rattle/Clunk Over Bumps in Left or Right Rear Package Shelf Area

Brand: Model: Model Year: VIN: Engine: Transmission:
from to from to
Buick Cascada 2016 2016 All All

 

Involved Region or Country North America
Condition Some customers may comment on a creak, rattle or clunk noise in the right or left rear seat or package shelf area.
Cause top stowage compartment cover guide rollers

This may be due to the folding top stowage compartment cover guide rollers not rolling freely causing wear on top and/or bottom of the roller. When roller is worn, this causes excessive gap between the roller and guide forks on the front of the stowage compartment lid, allowing it to clunk or rattle up and down.

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