#10-08-64-002D: Warranty Administration – Warranty Claims Submission – Outside Rear View Mirrors – (Jan 17, 2018)
|Subject:||Warranty Administration – Warranty Claims Submission – Outside Rear View Mirrors|
|Models:||2018 and Prior GM Passenger Cars and Light Duty Trucks|
|Attention:||This Bulletin also applies to any of the above models that may be Export from North America vehicles.|
This Bulletin has been revised to add the 2016-2018 Model Years. Please discard Corporate Bulletin Number 10-08-64-002C.
Warranty Submission Guidelines for Outside Rearview Mirrors
When submitting outside rearview mirrors for replacement under warranty, please be aware of the following statement as printed in the General Motor New Vehicle Warranty.
Warrantable vs Non-Warrantable Conditions
Outside rearview mirrors are one of the only electro-mechanical items that reside on the exterior of a vehicle. This increased functionality and necessary mounting location exposes these components to both the environment and the possibility of physical damage from road hazards. Impact damage is not always readily apparent, or may result in a judgement call on your part when assisting the customer. This bulletin has been created to assist in identifying customer use that should be considered a warrantable condition, as well as outline conditions that are not acceptable.