10-08-64-002D: Warranty Administration – Warranty Claims Submission – Outside Rear View Mirrors – 2018 and Prior GM Passenger Cars and Light Duty Trucks

#10-08-64-002D: Warranty Administration – Warranty Claims Submission – Outside Rear View Mirrors – (Jan 17, 2018)

Subject: Warranty Administration – Warranty Claims Submission – Outside Rear View Mirrors
Models: 2018 and Prior GM Passenger Cars and Light Duty Trucks
Attention: This Bulletin also applies to any of the above models that may be Export from North America vehicles.

This Bulletin has been revised to add the 2016-2018 Model Years. Please discard Corporate Bulletin Number 10-08-64-002C.


 

Warranty Submission Guidelines for Outside Rearview Mirrors

When submitting outside rearview mirrors for replacement under warranty, please be aware of the following statement as printed in the General Motor New Vehicle Warranty.

“Lights, lenses, mirrors, paint, grill, moldings and trim are not covered for cracks, chips, scratches, dents, dings and punctures or tears as a result of impact with other objects or road hazards.”

 

Warrantable vs Non-Warrantable Conditions

Outside rearview mirrors are one of the only electro-mechanical items that reside on the exterior of a vehicle. This increased functionality and necessary mounting location exposes these components to both the environment and the possibility of physical damage from road hazards. Impact damage is not always readily apparent, or may result in a judgement call on your part when assisting the customer. This bulletin has been created to assist in identifying customer use that should be considered a warrantable condition, as well as outline conditions that are not acceptable.

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17436: Special Coverage – Loss of All Wheel Drive Operation Due to Corrosion of Rear Differential Control Module (RDCM) – 2013-2017 Buick Encore & Chevrolet Trax

#17436: Special Coverage – Loss of All Wheel Drive Operation Due to Corrosion of Rear Differential Control Module (RDCM) – (Dec 22, 2017)

Subject: 17436 – Loss of All Wheel Drive Operation Due to Corrosion of Rear Differential Control Module (RDCM)
Models: 2013–2017 Buick Encore
2013–2017 Chevrolet Trax
Equipped with All-Wheel Drive (RPO F46)

Reference Number: A162081280 Release Date: December 2017
Revision: 00
Make Model Model Year RPO Description
From To
Buick Encore 2013 2017 F46 All-Wheel Drive
Chevrolet Trax 2013 2017 F46 All-Wheel Drive

Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.

Condition: On some 2013-2017 model year Buick Encore or Chevrolet Trax vehicles equipped with All-Wheel Drive (RPO F46), over an extended period of time, road splash may enter the Rear Differential Clutch Control Module (RDCM) promoting internal corrosion of the module circuit board. This internal corrosion may create a loss of All-Wheel Drive function, or in rare cases, a dead battery or loss of power steering assist. A code 73 Driver Information Center (DIC) message (Chevrolet Trax), Service All-Wheel Drive System, or a Service Power Steering message, or indicator will illuminate.
Special Coverage Adjustment This special coverage covers the condition described above for a period of 6 years or 72,000 miles (116,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after December 22, 2017, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to December 22, 2017, must be submitted to the Service Contract provider.

Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are eligible for reimbursement of their reasonable and customary expenses in accordance with the procedures specified below. The conditional right to reimbursement is provided by GM solely in the interest of customer satisfaction and is personal to Customers. Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.

Correction Dealers are to confirm the above condition, then replace the RDCM and inspect associated wiring replacing the connector harness if required. These repairs will be made at no charge to the customer.

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12-00-89-007A: Dealer Responsibility for Cargo Carrying Capacity Labeling – 2018 and Prior GM Passenger Cars and Trucks

#12-00-89-007A: Dealer Responsibility for Cargo Carrying Capacity Labeling – (Dec 7, 2017)

Subject: Dealer Responsibility for Cargo Carrying Capacity Labeling
Models: 2018 and Prior GM Passenger Cars and Trucks
Attention: This document replaces Corporate Bulletin Number 07-03-10-016C to inform Dealers of their responsibility to verify Cargo Carrying Capacity and update Consumer Labels as appropriate.

This Bulletin has been revised to add the 2014-2018 Model Years and update information under References. Please discard Bulletin 12-00-89-007.


The purpose of this bulletin is to notify Dealers who alter new vehicles, prior to first retail sale, of the obligation to update or replace the tire placard required by F/CMVSS 110 when the tire/wheel size has been changed, the tire pressure(s) have been changed or the cargo carrying capacity has been reduced and to remind Dealers of the vehicle implications and requirements that are the responsibility of the dealership.

The National Highway Traffic Safety Administration (NHTSA) requires all new vehicles with a 10,000-lb (4536 kg) or less gross vehicle weight (mass) rating (GVWR) (passenger cars, light duty trucks and SUVs), that were manufactured after September 1, 2005 (i.e 2006 and newer model year vehicles), must have accurate consumer information as reflected on the Vehicle Placard Label (Tire and Loading Information Label) – tire size and pressures, cargo carrying capacity, and seating capacity. When not obtained in a kit, this overlay label is a pre-printed part that dealerships can order from service parts as required. Effective September 17, 2008 the Canada Motor Vehicle Safety Standard (CMVSS 110) was aligned with the US Federal Motor Vehicle Safety Standard (FMVSS 110) and requires labelling to be bilingual (English/French) in Canada.

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PIC4869A: ABS Rear Wheel Speed Sensor Data Swapped on Tech 2 – 2011-2013 Chevrolet Caprice PPV & 2008-2009 Pontiac G8

PIC4869A: ABS Rear Wheel Speed Sensor Data Swapped on Tech 2 – (Dec 6, 2017)

Subject: ABS Rear Wheel Speed Sensor Data Swapped on Tech 2

Brand: Model: Model Year: VIN: Engine: Transmission:
from to from to
Chevrolet Caprice PPV 2011 – 2013 All All All All
Pontiac G8 2008 – 2009 All All All All

 

Supersession Statement

This PI was superseded to update models and model years. Please disregard all copies of PIC4869.

 

The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.

 

Condition/Concern

When diagnosing an ABS DTC for a rear wheel speed sensor you may find that after making repairs, the DTC may reset. You may also find that wheel speed sensor data on the Tech 2 isolates a concern to the left or right rear wheel speed sensor and/or circuit.

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15-00-89-005A: Warranty Administration – Essential Tools that Include Consumable Parts (U.S. Only) – 2018 and Prior GM Passenger Cars and Trucks

#15-00-89-005A: Warranty Administration – Essential Tools that Include Consumable Parts (U.S. Only) – (Oct 25, 2017)

Subject: Warranty Administration – Essential Tools that Include Consumable Parts (U.S. Only)
Models: 2018 and Prior GM Passenger Cars and Trucks

This Bulletin has been revised to add the 2017-2018 Model Years, add 1234YF Tracer Dye and remove the J-44341 Pag Oil and Brake Align Correction Plates information. Please discard Corporate Bulletin Number 15-00-89-005.


Per GM Service Policies and Procedures, Article 3.1.1, Service Agents are to purchase, at a minimum, all essential special service tools required to service all models currently covered by the GM New Vehicle Limited Warranty. Certain special service tool kits contain consumable repair parts that are intended to be permanently installed on vehicles.

In the event that one or more of these consumable repair parts are utilized during a vehicle repair, the following table will guide you on the amount to submit as part of the repair transaction. These consumable parts fall outside of the definition of shop supplies and are to be submitted as a Net Miscellaneous item on the repair transaction.

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